Updated

Peapod Customer Service

Phone Number & Contact Info

Peapod's Best Phone Number

800-573-2763
Toll-free·Calls Customer Service·Most popular Peapod number
Q:

How do I talk to a live human at Peapod?

A:Press 2 for existing customers, then 2
Q:

Does Peapod offer 24 hour customer service?

A:Not at this number; hours here are Mon-Fri 7am-11pm, Sat 7am-4:30pm, Sun 7am-11pm EST. The least busy day is Wednesday, and the most busy day is Friday.
Q:

How long will I wait on hold?

A:The average hold time is 4 minutes. The longest hold times are on Thursday, and the shortest are on Monday. How is this calculated?

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Peapod phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 2 for existing customers, then 2

What are the hours and when should I call?

Peapod operates the call center for this 800-573-2763 phone number Mon-Fri 7am-11pm, Sat 7am-4:30pm, Sun 7am-11pm ET. The short answer is that you should call on a Wednesday. This observation and the following section are based on analysis of a sample set of 64 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Peapod phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Peapod staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Peapod is Wednesday. The most busy day to call is Friday, which averages 600% more phone calls by comparison. Again, this is based on a sample of 64 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Mon
Tue
Wed
Quietest
Thu
Fri
Busiest
Sat

The shortest wait on hold

We measured the shortest hold times to be on Monday. The longest wait in the queue on average occurs on Thursday.

The best time to call Peapod

In summation, the best day to call Peapod is Wednesday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Peapod staffs the call center well on Wednesday.

Why Customers Call Peapod

If you have time to do a bit of reading before you call Peapod, we recommend you read over some of our problem-specific articles.

What is Peapod's return policy?

Peapod's return policy allows customers to request a refund or replacement for any damaged or unsatisfactory items. If you receive damaged or spoiled products, or if your order contains missing items, simply contact Peapod's customer service within 7 days of delivery. They will promptly arrange for a refund or replacement. Peapod also offers a 100% satisfaction guarantee, enabling customers to return any item they are not completely satisfied with for a full refund. To initiate a return, customers can either call customer service or make a request through their online account. Peapod strives to ensure a hassle-free and pleasant shopping experience, aiming to promptly resolve any issues regarding product quality or delivery discrepancies.

What are Peapod's delivery fees?

Peapod offers flexible and transparent delivery fees to meet our customers' needs. Our delivery fees vary depending on the order size and preferred delivery time slot. For orders above $60, delivery fees range from $7.95 to $9.95. However, we also offer a PodPass subscription service, which provides unlimited free deliveries for a specific time period. PodPass options include three months for $35, six months for $60, or annually for $120. Additionally, customers can benefit from frequent promotions and discounts on delivery fees that can help reduce costs. At Peapod, we strive to provide affordable and convenient grocery delivery options to our valued customers.

Does Peapod offer coupons or discounts?

Yes, Peapod offers coupons and discounts to help customers save on their grocery orders. Customers can find coupons on the Peapod website or app, allowing them to apply the discounts directly to their order during checkout. Peapod also has a section called "Specials" where customers can find ongoing promotions, discounts on specific products, and clearance items. Additionally, customers can sign up for Peapod's email newsletter to receive exclusive deals, promo codes, and notifications about upcoming sales. Peapod understands the importance of offering discounts and savings to its customers, making grocery shopping more affordable and convenient for everyone.

Top Peapod customer service problems

Click the link above to get answers to just about any Peapod customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.

More Peapod Customer Service Contacts

There are of course other ways to contact Peapod customer service besides the phone. Below we list the best ones, by medium.

Peapod Customer Email Addresses

service@peapod.com - Customer Service
Customer service email address
Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and Peapod will reply our your email.

Peapod Customer Service on X (formerly Twitter)

Peapod, like many companies, provides customer service on the X platform (formerly Twitter). While it rarely entails live dialogue with a customer service rep, this channel can yield rapid response times and can be a useful option if you have an X/Twitter account.

Conclusion and closing notes

This is Peapod's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Peapod agent. This phone number is Peapod's best phone number because 9,936 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-573-2763 include Returns, Cancel order, Change order, Track order, Complaint and other customer service issues. Rather than trying to call Peapod first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or email or twitter. In total, Peapod has 1 phone number. It's not always clear what is the best way to talk to Peapod representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Peapod. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Peapod. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

Call with our super-powered phone
  • Click to call- even from your desktop
  • We dial and get a human for you
  • AI-powered suggestions of what to say
  • Keep a transcript and other stats
  • Free, unintrusive: no account needed

Compare Peapod Customer Service

Was this page helpful?YesNeeds work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!
Updated