Paychex Customer Service

Phone Number & Contact Info

Paychex's Best Phone Number

Toll-free·Calls Customer Service·Most popular Paychex number

How do I talk to a live human at Paychex?

A:Press 7

Does Paychex offer 24 hour customer service?

A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Sunday, and the most busy day is Wednesday.

How long will I wait on hold?

A:The average hold time is 2 minutes. The longest hold times are on Tuesday, and the shortest are on Monday. How is this calculated?

Paychex Customer Phone Numbers

Paychex Flex

Toll-free · 24 hours, 7 days · For help with Paychex Flex accounts and W2 enquiries ·

General Ledger

Toll-free · 24 hours, 7 days · For help with General Ledger Reporting ·

Employee Benefits Administration

Toll-free · 24 hours, 7 days · For help with Employee Benefits ·

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Paychex phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 7
Below are some clips we've found from Paychex's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

Heard when the phone system first answers

"Thank you for calling National Sales. This call may be monitored or recorded. If you know the extension of the person you are trying to reach, press one. To become a Paychex client, press two."
Excerpt from a call with Paychex
Tuesday, January 2, 2024 2:15 PM

The first phone menu

"Thank you for calling National Sales. This call may be monitored or recorded. For questions regarding an existing Paychex HR service, such as four zero one k, COBRA, SUI, etcetera, press five. For all other calls, press six. To repeat this menu, press nine.
If you know the extension of the person you are trying to reach, reach, press one.
To become a Paychex client, press two."
Excerpt from a call with Paychex
Friday, April 19, 2024 12:56 PM

After you press 3

"For questions regarding an existing paycheck thank you for calling Paychex online services. Before selecting an option, please refer to your Internet browser address bar.
If you see landing dot paycheck dot com, or my paychecks dot com, press one.
If you see my apps dot paychecks dot com or paychecks online dot com, press two.
To repeat this menu, press nine."
Excerpt from a call with Paychex
Monday, March 25, 2024 6:05 PM

What are the hours and when should I call?

Paychex operates the call center for this 800-322-7292 phone number 24 hours, 7 days. The short answer is that you should call on a Thursday. This observation and the following section are based on analysis of a sample set of 197 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Paychex phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Paychex staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Paychex is Sunday. The most busy day to call is Wednesday, which averages 1160% more phone calls by comparison. Again, this is based on a sample of 197 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Monday. The longest wait in the queue on average occurs on Tuesday.

The best time to call Paychex

In summation, the best day to call Paychex is Thursday.

Why Customers Call Paychex

If you have time to do a bit of reading before you call Paychex, we recommend you read over some of our problem-specific articles.

What is the cost of using Paychex?

The cost of using Paychex services depends on various factors such as the specific services required, the size of the business, and the level of support needed. Paychex offers a range of tailored solutions including payroll processing, human resources, employee benefits, and time and attendance tracking. Pricing is typically customized based on the specific needs of each client. To get an accurate cost estimate, it is recommended to contact Paychex directly and discuss the particular requirements of your business. Their team of professionals will work with you to understand your needs and provide you with a customized quote that aligns with your budget and goals.

What services does Paychex provide?

Paychex provides a comprehensive range of services to assist businesses in managing their payroll and human resources needs. Their services include accurate and timely payroll processing, tax filing and compliance, direct deposit, wage garnishment processing, and wage and hour compliance assistance. They also offer employee benefits administration, such as health insurance, retirement plans, and Section 125 plans. Paychex further assists with HR administration, including employee onboarding, background checks, and HR compliance support. Additionally, they provide time and attendance solutions, including time tracking and scheduling software. Paychex's versatile options cater to companies of all sizes, whether startups, small businesses, or larger enterprises. By offering reliable and technologically advanced solutions, Paychex alleviates administrative burdens, allowing businesses to focus on their core objectives.

Can I integrate Paychex with my existing accounting software?

Yes, Paychex offers integration with a wide range of popular accounting software. By connecting Paychex with your existing accounting software, you can streamline your financial management processes and save time. Paychex seamlessly integrates with accounting software such as QuickBooks, Xero, and Sage. This integration allows for automatic syncing of payroll information, including employee hours, wages, and taxes. With the integration, you can eliminate manual data entry, reduce errors, and ensure accurate financial reporting. By centralizing your payroll and accounting systems, you can easily track and manage your finances while ensuring compliance. Paychex's integration capabilities make it simple to integrate and synchronize your payroll and accounting software, providing a seamless and efficient solution for your business.

Top Paychex customer service problems

Click the link above to get answers to just about any Paychex customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Paychex, and their purpose. Are any of these similar to the reason you are trying to call?
Assistance with processing payroll: "We own a business, and I forgot to do my payroll last week. I called yesterday, and they input everything, but now I need to get them paid today."
- From a call lasting 22m 7s , Apr 1, 2024 4:39 PM
Former employee paycheck inquiry: "I used to work at Fresno Plumbing, Cooling, Heating and I received a letter about money from paycheck number 7054."
- From a call lasting 11m 4s , Mar 25, 2024 6:05 PM
Payroll processing help: "I can't get a hold of anybody from your office. I don't know how to process payroll."
- From a call lasting 18m 6s , Mar 13, 2024 11:34 PM
Account overdrawn, seeking refund: "A withdrawal made early resulted in my account being overdrawn, looking for the promised refund."
- From a call lasting 10m 20s , Jan 3, 2024 8:19 PM
Login issues, incorrect information: "I've never ever was able to log in to my account, they're saying the information doesn't match."
- From a call lasting 15m 30s , Jan 2, 2024 2:15 PM

More Paychex Customer Service Contacts

There are of course other ways to contact Paychex customer service besides the phone. Below we list the best ones, by medium.

Paychex Customer Help Desk / Web Support

paychex.com - Customer Service
Online customer service support
As a last, sometimes only, resort- Paychex customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is Paychex's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Paychex agent. This phone number is Paychex's best phone number because 5,136 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-322-7292 include Recover account, Change or cancel account, Update account information, Technical support, Payroll issue and other customer service issues. Rather than trying to call Paychex first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Paychex has 4 phone numbers. It's not always clear what is the best way to talk to Paychex representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Paychex. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Paychex. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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