A:Yes! This phone number operates 24 hours a day, 7 days a week.The least busy day is Saturday, and the most busy day is Wednesday.See below for more and to learn where this data comes from.
Q:
How long will I have to wait to speak to Paychex Customer Service?
A:The average hold time is 4 minutes.The longest hold times are on Wednesday, and the shortest are on Friday.
This is the #2 most popular Paychex phone number out of 5. Click above to go back to the main customer service number and other contact information, including Paychex email addresses, twitter handles, and live chat options.
How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this Paychex phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 7
Below are some clips we've found from Paychex's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for calling National Sales.
This call may be monitored or recorded.
If you know the extension of the person you are trying to reach, press one.
To become a Paychex client, press two."
Excerpt from a call with Paychex
Tuesday, January 2, 2024 9:15 AM
The first phone menu
"Thank you for calling National Sales.
This call may be monitored or recorded. If you know the extension of the person you are trying to reach, press one.
To become a Paychex client, press two."
Excerpt from a call with Paychex
Friday, August 15, 2025 1:43 PM
After you press 3
"For questions regarding an existing paycheck thank you for calling Paychex online services.
Before selecting an option, please refer to your Internet browser address bar.
If you see landing dot paycheck dot com, or my paychecks dot com, press one.
If you see my apps dot paychecks dot com or paychecks online dot com, press two.
To repeat this menu, press nine."
Excerpt from a call with Paychex
Monday, March 25, 2024 2:05 PM
What are the hours and when should I call?
Paychex operates the call center for this 800-322-7292 phone number 24 hours, 7 days. The short answer is that you should call on a Friday.This observation and the following section are based on analysis of a sample set of 215 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Paychex phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Paychex staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Paychex is Saturday.The most busy day to call Paychex is Wednesday. Again, this is based on a sample of 215 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Mon
Tue
Wed
Busiest
Thu
Fri
Sat
Quietest
The shortest wait on hold
We measured the shortest hold times to be on Friday.The longest wait in the queue on average occurs on Wednesday.
The best time to call
In summation, the best day to call Paychex is Friday. It isn't the least busy day, but the fact that hold times are shortest combined with it being on the busy side tells us that Paychex staffs up on Friday to handle the higher call volume, and that makes it the best time to call.
Why call this Paychex number?
Below is a sample of recent calls to Paychex, and their purpose. Are any of these similar to the reason you are trying to call?
Check status inquiry: I just wanna know where my check is.
Taken from a call on Friday, September 12, 2025 3:01 PM
Direct deposit issue: I set up my bank for direct deposit but it says there's an error.
Taken from a call on Friday, August 15, 2025 1:43 PM
Account access issue: I'm calling you because I can enter in my account to check my paycheck.
Taken from a call on Tuesday, July 30, 2024 10:57 AM
Locked out of account: I've been locked out and I'm trying to access the account.
Taken from a call on Thursday, May 30, 2024 10:01 AM
Assistance with processing payroll: We own a business, and I forgot to do my payroll last week. I called yesterday, and they input everything, but now I need to get them paid today.
Taken from a call on Monday, April 1, 2024 12:39 PM
Former employee paycheck inquiry: I used to work at Fresno Plumbing, Cooling, Heating and I received a letter about money from paycheck number 7054.
Taken from a call on Monday, March 25, 2024 2:05 PM
Payroll processing help: I can't get a hold of anybody from your office. I don't know how to process payroll.
Taken from a call on Wednesday, March 13, 2024 7:34 PM
Account overdrawn, seeking refund: A withdrawal made early resulted in my account being overdrawn, looking for the promised refund.
Taken from a call on Wednesday, January 3, 2024 3:19 PM
Login issues, incorrect information: I've never ever was able to log in to my account, they're saying the information doesn't match.
Taken from a call on Tuesday, January 2, 2024 9:15 AM