A:Not at this number; hours here are Mon-Fri 8:30am-5pm CST.The least busy day is Wednesday, and the most busy day is Thursday.If the call center is closed, you can schedule a call.
Q:
How long will I wait on hold?
A:The average hold time is 4 minutes.The longest hold times are on Friday, and the shortest are on Tuesday.You can skip the hold time for free.
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Paper Mate below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Paper Mate phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Just wait on the line
What are the hours and when should I call?
Paper Mate operates the call center for this 800-356-9466 phone number Mon-Fri 8:30am-5pm CT.The short answer is that you should call on a Wednesday.This observation and the following section are based on analysis of a sample set of 119 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the Paper Mate call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Paper Mate phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Paper Mate staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Paper Mate is Wednesday.The most busy day to call is Thursday.Again, this is based on a sample of 119 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Tuesday.The longest wait in the queue on average occurs on Friday.
In summation, the best day to call Paper Mate is Wednesday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Paper Mate staffs the call center well on Wednesday.
Why Customers Call Paper Mate
If you have time to do a bit of reading before you call Paper Mate, we recommend you read over some of our problem-specific articles.
Paper Mate is known for being a leading brand in the writing instrument industry. With a rich history spanning over 70 years, Paper Mate has built a reputation for manufacturing reliable, high-quality pens and pencils. The brand is recognized for its innovative writing technologies, such as the revolutionary InkJoy ink system, which provides effortless, smooth, and vibrant writing experience. In addition, Paper Mate is famed for its variety of pen types and styles, catering to all writing needs and preferences. From ballpoint pens to gel pens, mechanical pencils to felt tip pens, Paper Mate offers a diverse range of writing instruments suitable for professionals, students, artists, and everyday use. Renowned for durability, comfort, and precision, Paper Mate has become synonymous with trustworthy writing tools that enhance creativity and productivity.
Yes, Paper Mate offers a wide range of pens that are refillable. These pens are designed to be reused, allowing users to simply replace the ink when it runs out, minimizing waste and saving money in the long run. The refillable pens are available in various styles, including ballpoint, gel, and rollerball, catering to different writing preferences. To refill Paper Mate pens, customers can easily purchase compatible ink refills from retailers or the Paper Mate website. Refilling a Paper Mate pen is an effortless process that helps extend the life of the pen while maintaining the quality and performance that Paper Mate is known for.
Paper Mate products are backed by a limited warranty that ensures satisfaction and quality. The warranty guarantees that Paper Mate writing instruments will be free from defects in materials and workmanship under normal use. If any defects are found within two years from the date of purchase, Paper Mate will provide a replacement or refund the purchase price, at their discretion. Certain exclusions may apply, such as damage caused by misuse or abuse. To qualify for warranty service, customers should retain their original proof of purchase. Paper Mate is committed to delivering reliable products, and their warranty reinforces their confidence in the durability and performance of their writing instruments.
Click the link above to get answers to just about any Paper Mate customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Paper Mate, and their purpose. Are any of these similar to the reason you are trying to call?
Product quality complaint: "The last ones that I've gotten over the past year, I'm not satisfied with."
- From a call lasting 2m 41s , Aug 13, 2024 3:01 PM
Information about why customers call Paper Mate is extracted from issues that customers have reported to GetHuman.
As a last, sometimes only, resort- Paper Mate customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Paper Mate's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Paper Mate agent. This phone number is Paper Mate's best phone number because 714 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-356-9466 include Where to buy, Complaint, Technical support, Returns, Repairs and other customer service issues. Rather than trying to call Paper Mate first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Paper Mate has 1 phone number. It's not always clear what is the best way to talk to Paper Mate representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Paper Mate. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Paper Mate. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.