A:Just wait on the line and don't press anything.Our free phone can also navigate phone menus to get a live human at Panda Express for you.
Q:
Does Panda Express offer 24 hour customer service?
A:Not at this number; hours here are Mon-Fri 8am-7pm, Sat 9am-5:30pm PST.The least busy day is Saturday, and the most busy day is Wednesday.If the call center is closed, you can schedule a call.
Q:
How long will I wait on hold?
A:The average hold time is 4 minutes.The longest hold times are on Friday, and the shortest are on Tuesday.You can skip the hold time for free.
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Panda Express below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Panda Express phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Just wait on the line and don't press anything
Below are some clips we've found from Panda Express's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for calling Panda. If you have a compliment or would like to share some helpful feedback, feel free to visit our contact us website at w w w dot panda express dot com forward slash contact dash us.
There, you can submit an email for one of our guest care team members to review.
If your guest please press one."
Excerpt from a call with Panda Express
Saturday, January 6, 2024 5:41 PM
The first phone menu
"Thank you for calling Panda. If you have a compliment or would like to share some helpful feedback, feel free to visit our contact us website at w w w dot panda express dot com forward slash contact dash us.
There, you can submit an email for one of our guest care team members to review.
Thank you for calling Panda.
If you have a compliment or would like to share some helpful feedback, feel free to visit our contact us website at w w w dot panda express dot com forward slash contact dash us.
There, you can submit an email for one of our guest care team members to review.
Thank you for calling Panda.
If you have a compliment or would like to share some helpful feedback, feel free to visit our contact us website at w w w dot panda express dot com forward slash contact dash us.
There, you can submit an email for one of our guest care team members to review.
If you're a guest, please press one.
If you're a Panda associate, please press two."
Excerpt from a call with Panda Express
Wednesday, May 22, 2024 5:37 PM
What are the hours and when should I call?
Panda Express operates the call center for this 800-877-8988 phone number Mon-Fri 8am-7pm, Sat 9am-5:30pm PT.The short answer is that you should call on a Tuesday.This observation and the following section are based on analysis of a sample set of 203 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the Panda Express call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Panda Express phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Panda Express staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Panda Express is Saturday.The most busy day to call is Wednesday, which averages 141% more phone calls by comparison.Again, this is based on a sample of 203 calls made with our AI-powered, web-based phone in the last 90 days.
Mon
Tue
Wed
Busiest
Thu
Fri
Sat
Quietest
The shortest wait on hold
We measured the shortest hold times to be on Tuesday.The longest wait in the queue on average occurs on Friday.
In summation, the best day to call Panda Express is Tuesday.It isn't the least busy day, but the fact that hold times are shortest combined with it being on the busy side tells us that Panda Express staffs up on Tuesday to handle the higher call volume, and that makes it the best time to call.
Why Customers Call Panda Express
If you have time to do a bit of reading before you call Panda Express, we recommend you read over some of our problem-specific articles.
Panda Express is not a franchise. It is a company-owned restaurant chain. This means that all of its locations are owned and operated by the company itself. Currently, Panda Express does not offer franchise opportunities, so opening a Panda Express restaurant is not possible. However, if you are interested in career opportunities with Panda Express, you can visit our website and explore various positions available in our restaurants or corporate offices. We value passionate individuals who can contribute to our team and help us provide delicious Chinese-inspired cuisine to our customers. Join us in our mission to deliver exceptional dining experiences!
Panda Express operates during convenient hours to cater to its customers' needs. Our regular hours of operation are typically from 10:30 am to 9:30 pm, Monday through Sunday. However, specific hours may vary by location, including holidays. We recommend checking the website or contacting your local Panda Express to confirm their hours. Additionally, some stores may have altered operating hours due to unforeseen circumstances or events, so it's always a good idea to double-check before planning your visit. At Panda Express, we strive to provide delicious Chinese cuisine throughout the day, ensuring our customers can enjoy their favorite dishes whenever they crave them.
Yes, Panda Express offers catering services for any event or occasion. Whether it's a business meeting, a party, or a social gathering, Panda Express can provide delicious and authentic Chinese cuisine to cater to your guests' taste buds. With a wide range of menu options to choose from, including popular dishes like Orange Chicken, Beijing Beef, and Honey Walnut Shrimp, you can create a customized catering package that suits your guests' preferences. Panda Express catering also includes all the necessary utensils and serving ware, ensuring a hassle-free experience. From the preparation to the presentation, Panda Express is committed to delivering a memorable and enjoyable catering experience for all customers.
Click the link above to get answers to just about any Panda Express customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Panda Express, and their purpose. Are any of these similar to the reason you are trying to call?
Food quality complaint: "My food was cold and the rice was kind of hard."
- From a call lasting 13m 50s , Oct 29, 2024 2:16 PM
Food allergy complaint: "They mistaken my food because my son, he's allergic to shrimps."
- From a call lasting 7m 28s , Oct 6, 2024 11:44 PM
Order discrepancy: "I went and picked it up in the drive through, but when I got home, it was all noodles, the orange chicken broth and beef."
- From a call lasting 10m 47s , Sep 20, 2024 2:30 AM
Information about why customers call Panda Express is extracted from issues that customers have reported to GetHuman.
This is Panda Express's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Panda Express agent. This phone number is Panda Express's best phone number because 1,818 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-877-8988 include Make a reservation, Delivery problem, Cancel a reservation, Complaint, Overcharge/Strange charge and other customer service issues. Rather than trying to call Panda Express first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone. In total, Panda Express has 1 phone number. It's not always clear what is the best way to talk to Panda Express representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Panda Express. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Panda Express. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.