Panda Express Customer Service

Phone Number & Contact Info

Panda Express's Best Phone Number

800-877-8988
Toll-free·Calls Customer Service·Most popular Panda Express number
Q:

How do I talk to a live human at Panda Express?

A:Just wait on the line and don't press anything
Q:

Does Panda Express offer 24 hour customer service?

A:Not at this number; hours here are Mon-Fri 8am-7pm, Sat 9am-5:30pm PST. The least busy day is Saturday, and the most busy day is Wednesday.
Q:

How long will I wait on hold?

A:The average hold time is 2 minutes. The longest hold times are on Wednesday, and the shortest are on Monday. How is this calculated?

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Panda Express phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Just wait on the line and don't press anything
Below are some clips we've found from Panda Express's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

Heard when the phone system first answers

"Thank you for calling Panda. If you have a compliment or would like to share some helpful feedback, feel free to visit our contact us website at w w w dot panda express dot com forward slash contact dash us. There, you can submit an email for one of our guest care team members to review. If your guest please press one."
Excerpt from a call with Panda Express
Saturday, January 6, 2024 5:41 PM

The first phone menu

"Thank you for calling Panda. If you have a compliment or would like to share some helpful feedback, feel free to visit our contact us website at w w w dot panda express dot com forward slash contact dash us. There, you can submit an email for one of our guest care team members to review. Thank you for calling Panda. If you have a compliment or would like to share some helpful feedback, feel free to visit our contact us website at w w w dot panda express dot com forward slash contact dash us. There, you can submit an email for one of our guest care team members to review. Thank you for calling Panda. If you have a compliment or would like to share some helpful feedback, feel free to visit our contact us website at w w w dot panda express dot com forward slash contact dash us. There, you can submit an email for one of our guest care team members to review.
If you're a guest, please press one.
If you're a Panda associate, please press two."
Excerpt from a call with Panda Express
Wednesday, May 22, 2024 5:37 PM

What are the hours and when should I call?

Panda Express operates the call center for this 800-877-8988 phone number Mon-Fri 8am-7pm, Sat 9am-5:30pm PT. The short answer is that you should call on a Thursday. This observation and the following section are based on analysis of a sample set of 109 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Panda Express phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Panda Express staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Panda Express is Saturday. The most busy day to call is Wednesday, which averages 225% more phone calls by comparison. Again, this is based on a sample of 109 calls made with our AI-powered, web-based phone in the last 90 days.
Mon
Tue
Wed
Busiest
Thu
Fri
Sat
Quietest

The shortest wait on hold

We measured the shortest hold times to be on Monday. The longest wait in the queue on average occurs on Wednesday.

The best time to call Panda Express

In summation, the best day to call Panda Express is Thursday.

Why Customers Call Panda Express

If you have time to do a bit of reading before you call Panda Express, we recommend you read over some of our problem-specific articles.

Is Panda Express a franchise? How can I open a Panda Express restaurant?

Panda Express is not a franchise. It is a company-owned restaurant chain. This means that all of its locations are owned and operated by the company itself. Currently, Panda Express does not offer franchise opportunities, so opening a Panda Express restaurant is not possible. However, if you are interested in career opportunities with Panda Express, you can visit our website and explore various positions available in our restaurants or corporate offices. We value passionate individuals who can contribute to our team and help us provide delicious Chinese-inspired cuisine to our customers. Join us in our mission to deliver exceptional dining experiences!

What are Panda Express' hours of operation?

Panda Express operates during convenient hours to cater to its customers' needs. Our regular hours of operation are typically from 10:30 am to 9:30 pm, Monday through Sunday. However, specific hours may vary by location, including holidays. We recommend checking the website or contacting your local Panda Express to confirm their hours. Additionally, some stores may have altered operating hours due to unforeseen circumstances or events, so it's always a good idea to double-check before planning your visit. At Panda Express, we strive to provide delicious Chinese cuisine throughout the day, ensuring our customers can enjoy their favorite dishes whenever they crave them.

What are the most popular dishes at Panda Express?

The most popular dishes at Panda Express vary by customer preference, but there are a few fan favorites that have gained immense popularity. The Orange Chicken, with its crispy, tangy exterior and tender chicken, is undoubtedly a top choice. Another beloved option is the Beijing Beef, boasting a delectable sweet and savory flavor profile. For those seeking a lighter dish, the String Bean Chicken Breast, showcasing fresh green beans and sliced chicken, is a go-to option. Additionally, the Kung Pao Chicken, renowned for its perfect balance of spice and savory flavors, has also gained a dedicated following. Panda Express offers a diverse menu with numerous other delicious choices, ensuring there's something to please every palate.

Top Panda Express customer service problems

Click the link above to get answers to just about any Panda Express customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Panda Express, and their purpose. Are any of these similar to the reason you are trying to call?
Request for new Panda Express location: "I'm just wondering if you could add a Panda Express near our area because the closest one is about five miles away."
- From a call lasting 9m 23s , Jan 6, 2024 5:41 PM

Conclusion and closing notes

This is Panda Express's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Panda Express agent. This phone number is Panda Express's best phone number because 1,818 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-877-8988 include Make a reservation, Delivery problem, Cancel a reservation, Complaint, Overcharge/Strange charge and other customer service issues. Rather than trying to call Panda Express first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone. In total, Panda Express has 1 phone number. It's not always clear what is the best way to talk to Panda Express representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Panda Express. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Panda Express. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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