A:Not at this number; hours here are Mon-Thu 7am-10pm MST.The least busy day is Wednesday, and the most busy day is Monday.If the call center is closed, you can schedule a call.
Q:
How long will I wait on hold?
A:The average hold time is 4 minutes and 5 seconds.The longest hold times are on Wednesday, and the shortest are on Tuesday.You can skip the hold time for free.
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Otterbox below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Otterbox phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 3
Below are some clips we've found from Otterbox's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
They may ask you to say or enter information
"Thank you for calling OtterBox customer service located in Fort Collins, Colorado.
Paula Francis.
Let's get started. If you would like to enter your order number, press one or say yes."
Excerpt from a call with Otterbox
Thursday, September 19, 2024 9:08 PM
The first phone menu
"Thank you for calling OtterBox customer service located in Fort Collins, Colorado.
Paula Francis.
Let's get started. If you would like to enter your order number, press one or say yes.
If you do not know your order number, press two or say no."
Excerpt from a call with Otterbox
Tuesday, June 11, 2024 8:30 PM
What are the hours and when should I call?
Otterbox operates the call center for this 855-688-7269 phone number Mon-Thu 7am-10pm MT.The short answer is that you should call on a Tuesday.This observation and the following section are based on analysis of a sample set of 578 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the Otterbox call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Otterbox phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Otterbox staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Otterbox is Wednesday.The most busy day to call is Monday, which averages 20% more phone calls by comparison.Again, this is based on a sample of 578 calls made with our AI-powered, web-based phone in the last 90 days.
Mon
Busiest
Tue
Wed
Quietest
Thu
The shortest wait on hold
We measured the shortest hold times to be on Tuesday.The longest wait in the queue on average occurs on Wednesday, which is 420% longer than the minimum.As you can see, there is more fluctuation in hold time over the course of the week than there is in call volume.
In summation, the best day to call Otterbox is Tuesday.It isn't the least busy day, but the fact that hold times are shortest combined with it being on the busy side tells us that Otterbox staffs up on Tuesday to handle the higher call volume, and that makes it the best time to call.
Why Customers Call Otterbox
If you have time to do a bit of reading before you call Otterbox, we recommend you read over some of our problem-specific articles.
No, Otterbox cases are not waterproof. While they provide excellent protection against drops and scuffs, they are not designed to keep your device completely dry underwater. However, many Otterbox cases have water-resistant properties that can provide some level of protection against minor splashes, rain, or accidental spills. These cases are engineered with tight seals and precise port covers to prevent water from entering your device and causing damage. It is important to note that water resistance can diminish over time due to wear and tear, so it is always recommended to exercise caution around water. For complete waterproof protection, Otterbox offers specialized cases like the Otterbox Preserver series, designed specifically for underwater activities and capable of being submerged up to a certain depth for a limited duration.
Otterbox's return policy ensures customer satisfaction by providing a hassle-free process. Customers have 30 days from the date of purchase to return their products for a full refund or exchange. To be eligible, the item must be in its original condition with all packaging materials. Otterbox recommends customers to initiate returns through their website or contact customer service for assistance. Refunds are processed within two weeks of receiving the returned product. However, shipping charges are non-refundable, unless the return is due to a manufacturing defect or an error on Otterbox's part. Additionally, customers are responsible for return shipping costs unless specified otherwise. Otterbox strives to make the return process convenient and satisfactory for their valued customers.
Yes, Otterbox cases are compatible with wireless charging. Otterbox understands the importance of convenience and functionality. Therefore, all Otterbox cases are designed to be compatible with wireless charging technology. You can simply place your device with the Otterbox case on a wireless charger and enjoy the benefits of wire-free charging. The durable yet slim design of Otterbox cases allows for a seamless wireless charging experience without compromising protection. Whether you have an iPhone or an Android device, Otterbox offers a wide range of cases that support wireless charging, giving you the flexibility to charge your device effortlessly while keeping it safe from drops and scratches.
Click the link above to get answers to just about any Otterbox customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Otterbox, and their purpose. Are any of these similar to the reason you are trying to call?
Warranty inquiry: "I just wanted to confirm, how long is your warranty on your screen protectors?"
- From a call lasting 4m 54s , Oct 15, 2024 10:43 PM
Defective product issue: "My plastic cover is just peeling off and breaking."
- From a call lasting 16m , Oct 15, 2024 6:52 PM
Assistance with warranty claim: "We had got an email wanting us to send it in."
- From a call lasting 16m 16s , Oct 1, 2024 10:24 PM
Information about why customers call Otterbox is extracted from issues that customers have reported to GetHuman.
Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and Otterbox will reply our your email.
Conclusion and closing notes
This is Otterbox's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Otterbox agent. This phone number is Otterbox's best phone number because 5,850 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 855-688-7269 include Track order, Returns, Cancel order, Change order, Complaint and other customer service issues. Rather than trying to call Otterbox first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or email. In total, Otterbox has 1 phone number. It's not always clear what is the best way to talk to Otterbox representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Otterbox. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Otterbox. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.