Otterbox Customer Service

Phone Number & Contact Info

Otterbox's Best Phone Number

Toll-free·Calls Customer Service·Most popular Otterbox number

How do I talk to a live human at Otterbox?

A:Press 3

Does Otterbox offer 24 hour customer service?

A:Not at this number; hours here are Mon-Thu 7am-10pm MST. The least busy day is Thursday, and the most busy day is Tuesday.

How long will I wait on hold?

A:The average hold time is 17 minutes. The longest hold times are on Monday, and the shortest are on Tuesday. How is this calculated?

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Otterbox phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 3
Below are some clips we've found from Otterbox's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

They may ask you to say or enter information

"Thank you for calling OtterBox customer service located in Fort Collins, Colorado.
Paula Francis.
Let's get started. If you would like to enter your order number, press one or say yes."
Excerpt from a call with Otterbox
Tuesday, June 11, 2024 8:30 PM

The first phone menu

"Thank you for calling OtterBox customer service located in Fort Collins, Colorado. Paula Francis.
Let's get started. If you would like to enter your order number, press one or say yes.
If you do not know your order number, press two or say no."
Excerpt from a call with Otterbox
Tuesday, June 11, 2024 8:30 PM

What are the hours and when should I call?

Otterbox operates the call center for this 855-688-7269 phone number Mon-Thu 7am-10pm MT. The short answer is that you should call on a Thursday. This observation and the following section are based on analysis of a sample set of 290 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Otterbox phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Otterbox staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Otterbox is Thursday. The most busy day to call is Tuesday, which averages 47% more phone calls by comparison. Again, this is based on a sample of 290 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Tuesday. The longest wait in the queue on average occurs on Monday.

The best time to call Otterbox

In summation, the best day to call Otterbox is Thursday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Otterbox staffs the call center well on Thursday.

Why Customers Call Otterbox

If you have time to do a bit of reading before you call Otterbox, we recommend you read over some of our problem-specific articles.

Are Otterbox cases waterproof?

No, Otterbox cases are not waterproof. While they provide excellent protection against drops and scuffs, they are not designed to keep your device completely dry underwater. However, many Otterbox cases have water-resistant properties that can provide some level of protection against minor splashes, rain, or accidental spills. These cases are engineered with tight seals and precise port covers to prevent water from entering your device and causing damage. It is important to note that water resistance can diminish over time due to wear and tear, so it is always recommended to exercise caution around water. For complete waterproof protection, Otterbox offers specialized cases like the Otterbox Preserver series, designed specifically for underwater activities and capable of being submerged up to a certain depth for a limited duration.

What is Otterbox's return policy?

Otterbox's return policy ensures customer satisfaction by providing a hassle-free process. Customers have 30 days from the date of purchase to return their products for a full refund or exchange. To be eligible, the item must be in its original condition with all packaging materials. Otterbox recommends customers to initiate returns through their website or contact customer service for assistance. Refunds are processed within two weeks of receiving the returned product. However, shipping charges are non-refundable, unless the return is due to a manufacturing defect or an error on Otterbox's part. Additionally, customers are responsible for return shipping costs unless specified otherwise. Otterbox strives to make the return process convenient and satisfactory for their valued customers.

Are Otterbox cases compatible with wireless charging?

Yes, Otterbox cases are compatible with wireless charging. Otterbox understands the importance of convenience and functionality. Therefore, all Otterbox cases are designed to be compatible with wireless charging technology. You can simply place your device with the Otterbox case on a wireless charger and enjoy the benefits of wire-free charging. The durable yet slim design of Otterbox cases allows for a seamless wireless charging experience without compromising protection. Whether you have an iPhone or an Android device, Otterbox offers a wide range of cases that support wireless charging, giving you the flexibility to charge your device effortlessly while keeping it safe from drops and scratches.

Top Otterbox customer service problems

Click the link above to get answers to just about any Otterbox customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Otterbox, and their purpose. Are any of these similar to the reason you are trying to call?
Ordering iPhone SE commuter case: "I'm interested in ordering an Otterbox commuter case for an iPhone SE."
- From a call lasting 8m 29s , Jun 11, 2024 8:30 PM
Tracking a late warranty shipment: "I had a warranty shipment that was supposed to have been here by forty eight hours, and it's about two days late."
- From a call lasting 6m 33s , Jun 6, 2024 5:31 PM
Replacement for damaged item: "The clear case that I ordered has a long scratch going all the way across it - I would definitely like that replaced."
- From a call lasting 14m 47s , May 21, 2024 8:34 PM
Quality of OtterBox case: "Is there a defect for the iPhone mini case with the clamp on it?"
- From a call lasting 15m 38s , May 15, 2024 6:09 PM
Warranty claim for stretched rubber: "I'd like to put it in, like, a warranty or whatever on my auto box. I have a iPhone thirteen Pro Max, and the rubber is starting to stretch out."
- From a call lasting 8m , May 14, 2024 4:13 PM
Requesting warranty replacement: "I'm calling because the protective case for my iPhone eight is coming apart and I would like to get a warranty replacement."
- From a call lasting 11m 34s , May 14, 2024 3:10 PM
Requesting replacement Otterbox clip: "I've used it so much that little dimple in the clip that no longer holds on the phone."
- From a call lasting 11m 51s , May 2, 2024 8:43 PM
Requesting replacement phone case: "I need to get a new phone case because the plastic around the outside of mine is falling apart."
- From a call lasting 3m 49s , Apr 3, 2024 5:59 PM
Replacement inquiry: "I purchased the Otterbox last year at the Apple Store, and it's torn up. How do I get a replacement?"
- From a call lasting 20m 15s , Mar 22, 2024 10:56 PM
Inquiring about phone case price: "How much is it for a case holding the Samsung s23 FE phone?"
- From a call lasting 3m 10s , Mar 21, 2024 9:15 PM

More Otterbox Customer Service Contacts

There are of course other ways to contact Otterbox customer service besides the phone. Below we list the best ones, by medium.

Otterbox Customer Email Addresses

customer.service@otterbox.com - Customer Service
Customer Service email address for Otterbox
Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and Otterbox will reply our your email.

Conclusion and closing notes

This is Otterbox's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Otterbox agent. This phone number is Otterbox's best phone number because 5,850 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 855-688-7269 include Track order, Returns, Cancel order, Change order, Complaint and other customer service issues. Rather than trying to call Otterbox first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or email. In total, Otterbox has 1 phone number. It's not always clear what is the best way to talk to Otterbox representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Otterbox. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Otterbox. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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