A:Not at this number; hours here are Mon-Thu 7am-10pm MST.The least busy day is Wednesday, and the most busy day is Thursday.Schedule a call when the call center is open and when it's convenient for you.
Q:
How long will I wait on hold?
A:The average hold time is 4 minutes and 43 seconds.The longest hold times are on Wednesday, and the shortest are on Tuesday.You can skip the hold time for free.
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Otterbox below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Otterbox phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 3
Below are some clips we've found from Otterbox's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
They may ask you to enter information with the dial pad
"Thank you for calling OtterBox customer service located in Fort Collins, Colorado.
Let's get started. If you would like to enter your order number, would you like to start a new warranty?"
Excerpt from a call with Otterbox
Monday, December 16, 2024 9:35 PM
They may ask you to say or enter information
"Thank you for calling OtterBox customer service located in Fort Collins, Colorado.
Let's get started. If you would like to enter your order number, press one or say yes."
Excerpt from a call with Otterbox
Thursday, January 30, 2025 7:04 PM
The first phone menu
"Thank you for calling OtterBox customer service located in Fort Collins, Colorado.
Paula Francis.
Let's get started. If you would like to enter your order number, press one or say yes.
If you do not know your order number, press two or say no."
Excerpt from a call with Otterbox
Tuesday, June 11, 2024 8:30 PM
What are the hours and when should I call?
Otterbox operates the call center for this 855-688-7269 phone number Mon-Thu 7am-10pm MT.The short answer is that you should call on a Tuesday.This observation and the following section are based on analysis of a sample set of 678 calls made in the last 90 days using our free, web-based phone (see above).
Call when they- and you- are open
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, you can also schedule the call with Otterbox at a time when they are open and when it works for you. We will confirm you are ready before placing the call, just in case. That means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Otterbox phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Otterbox staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Otterbox is Wednesday.The most busy day to call is Thursday, which averages 31% more phone calls by comparison.Again, this is based on a sample of 678 calls made with our AI-powered, web-based phone in the last 90 days.
Mon
Tue
Wed
Quietest
Thu
Busiest
The shortest wait on hold
We measured the shortest hold times to be on Tuesday.The longest wait in the queue on average occurs on Wednesday, which is 222% longer than the minimum.As you can see, there is more fluctuation in hold time over the course of the week than there is in call volume.
In summation, the best day to call Otterbox is Tuesday.It isn't the least busy day, but the fact that hold times are shortest combined with it being on the busy side tells us that Otterbox staffs up on Tuesday to handle the higher call volume, and that makes it the best time to call.
Why Customers Call Otterbox
If you have time to do a bit of reading before you call Otterbox, we recommend you read over some of our problem-specific articles.
Click the link above to get answers to just about any Otterbox customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Otterbox, and their purpose. Are any of these similar to the reason you are trying to call?
Requesting warranty replacement: "I just need the rubber case that goes over the phone."
- From a call lasting 9m 36s , Apr 16, 2025 6:29 PM
Information about why customers call Otterbox is extracted from issues that customers have reported to GetHuman.
Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and Otterbox will reply our your email.
Conclusion and closing notes
This is Otterbox's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Otterbox agent. This phone number is Otterbox's best phone number because 5,850 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 855-688-7269 include Track order, Returns, Cancel order, Change order, Complaint and other customer service issues. Rather than trying to call Otterbox first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or email. In total, Otterbox has 1 phone number. It's not always clear what is the best way to talk to Otterbox representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Otterbox. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Otterbox. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.