What is Otterbox's return policy?

Otterbox's return policy ensures customer satisfaction by providing a hassle-free process. Customers have 30 days from the date of purchase to return their products for a full refund or exchange. To be eligible, the item must be in its original condition with all packaging materials. Otterbox recommends customers to initiate returns through their website or contact customer service for assistance. Refunds are processed within two weeks of receiving the returned product. However, shipping charges are non-refundable, unless the return is due to a manufacturing defect or an error on Otterbox's part. Additionally, customers are responsible for return shipping costs unless specified otherwise. Otterbox strives to make the return process convenient and satisfactory for their valued customers.