A:Press 3 then wait on the line.Our free phone can also navigate phone menus to get a live human at Onkyo for you.
Q:
Does Onkyo offer 24 hour customer service?
A:Not at this number; hours here are Mon-Fri 9am-8pm, Sat-Sun 10am-8pm EST.The least busy day is Sunday, and the most busy day is Friday.If the call center is closed, you can schedule a call.
Q:
How long will I wait on hold?
A:The average hold time is 17 minutes.The longest hold times are on Thursday, and the shortest are on Monday.You can skip the hold time for free.
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Onkyo below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Onkyo phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 3 then wait on the line
Below are some clips we've found from Onkyo's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Please listen carefully menu options. Please visit us online at w w w dot oncio usa dot com for product information, FAQ, warranty information, and locations of our authorized sales and service centers.
To purchase Oncchio products, please visit our website at w w w dot oncchio usa dot com twenty four hours a day, seven days a week."
Excerpt from a call with Onkyo
Friday, November 22, 2024 2:19 PM
What are the hours and when should I call?
Onkyo operates the call center for this 800-229-1687 phone number Mon-Fri 9am-8pm, Sat-Sun 10am-8pm ET.The short answer is that you should call on a Wednesday.This observation and the following section are based on analysis of a sample set of 86 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the Onkyo call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Onkyo phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Onkyo staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Onkyo is Sunday.The most busy day to call is Friday, which averages 171% more phone calls by comparison.Again, this is based on a sample of 86 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Tue
Wed
Thu
Fri
Busiest
Sat
The shortest wait on hold
We measured the shortest hold times to be on Monday.The longest wait in the queue on average occurs on Thursday.
The warranty period for Onkyo products varies depending on the specific product and the region of purchase. Generally, Onkyo offers a one-year limited warranty for its audio and video products, including receivers, amplifiers, and speakers. However, the warranty coverage may differ for other products, such as headphones or accessories. Some countries or regions may provide extended warranty periods or additional coverage. To determine the warranty period for a specific Onkyo product, it is recommended to consult the product documentation, contact Onkyo's customer support, or refer to the warranty terms and conditions provided with the purchase.
Onkyo devices support a wide range of audio formats to enhance your listening experience. Our devices are compatible with popular formats like MP3, WAV, AAC, and FLAC, ensuring you can enjoy your music collection without any compatibility issues. Additionally, Onkyo devices support high-resolution audio formats such as DSD and ALAC, delivering superior sound quality for audiophiles. Our commitment to providing excellent audio extends to online streaming services as well. Many Onkyo devices support streaming platforms like Spotify, Tidal, and Deezer, allowing you to access millions of songs at your fingertips. Whether you prefer traditional formats or high-resolution audio, Onkyo devices have you covered, providing a versatile and immersive listening experience.
To ensure optimal performance and longevity of your Onkyo equipment, we recommend following these maintenance tips:
1. Disconnect the power: Before performing any maintenance, switch off and unplug your Onkyo equipment to prevent electrical damage.
2. Regular cleaning: Use a soft, dry cloth to gently wipe the exterior surfaces to remove dust and grime. Avoid using abrasive cleaners or solvents that could damage the finish.
3. Ventilation: Ensure proper airflow around the equipment by keeping it in a well-ventilated area. Avoid placing objects on top or blocking any vents, as it may lead to overheating.
4. Cable management: Regularly check and organize cables to prevent tangling or interference that may degrade audio or video signals.
5. Firmware updates: Stay up to date with the latest firmware available on Onkyo's website to ensure optimal functionality and compatibility.
By following these maintenance tips, you can maintain the performance and extend the lifespan of your Onkyo equipment.
Click the link above to get answers to just about any Onkyo customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Information about why customers call Onkyo is extracted from issues that customers have reported to GetHuman.
Schedule call back appointment for service. They will call you at schedued time
As a last, sometimes only, resort- Onkyo customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Onkyo's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Onkyo agent. This phone number is Onkyo's best phone number because 1,266 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-229-1687 include Where to buy, Complaint, Technical support, Repairs, Returns and other customer service issues. Rather than trying to call Onkyo first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Onkyo has 1 phone number. It's not always clear what is the best way to talk to Onkyo representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Onkyo. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Onkyo. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.