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Onkyo Customer Service

Phone Number & Contact Info

Onkyo's Best Phone Number

800-229-1687
Toll-free·Calls Customer Service·Most popular Onkyo number
Q:

How do I talk to a live human at Onkyo?

A:Press 3 then wait on the line
Q:

Does Onkyo offer 24 hour customer service?

A:Not at this number; hours here are Mon-Fri 9am-8pm, Sat-Sun 10am-8pm EST. The least busy day is Monday, and the most busy day is Tuesday.
Q:

How long will I wait on hold?

A:The average hold time is 17 minutes. The longest hold times are on Tuesday, and the shortest are on Thursday. How is this calculated?

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Onkyo phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 3 then wait on the line

What are the hours and when should I call?

Onkyo operates the call center for this 800-229-1687 phone number Mon-Fri 9am-8pm, Sat-Sun 10am-8pm ET. The short answer is that you should call on a Monday. This observation and the following section are based on analysis of a sample set of 211 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Onkyo phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Onkyo staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Onkyo is Monday. The most busy day to call is Tuesday. Again, this is based on a sample of 211 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Thursday. The longest wait in the queue on average occurs on Tuesday.

The best time to call Onkyo

In summation, the best day to call Onkyo is Monday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Onkyo staffs the call center well on Monday.

Why Customers Call Onkyo

If you have time to do a bit of reading before you call Onkyo, we recommend you read over some of our problem-specific articles.

What is the warranty period for Onkyo products?

The warranty period for Onkyo products varies depending on the specific product and the region of purchase. Generally, Onkyo offers a one-year limited warranty for its audio and video products, including receivers, amplifiers, and speakers. However, the warranty coverage may differ for other products, such as headphones or accessories. Some countries or regions may provide extended warranty periods or additional coverage. To determine the warranty period for a specific Onkyo product, it is recommended to consult the product documentation, contact Onkyo's customer support, or refer to the warranty terms and conditions provided with the purchase.

What audio formats are supported by Onkyo devices?

Onkyo devices support a wide range of audio formats to enhance your listening experience. Our devices are compatible with popular formats like MP3, WAV, AAC, and FLAC, ensuring you can enjoy your music collection without any compatibility issues. Additionally, Onkyo devices support high-resolution audio formats such as DSD and ALAC, delivering superior sound quality for audiophiles. Our commitment to providing excellent audio extends to online streaming services as well. Many Onkyo devices support streaming platforms like Spotify, Tidal, and Deezer, allowing you to access millions of songs at your fingertips. Whether you prefer traditional formats or high-resolution audio, Onkyo devices have you covered, providing a versatile and immersive listening experience.

What are the recommended maintenance tips for Onkyo equipment?

To ensure optimal performance and longevity of your Onkyo equipment, we recommend following these maintenance tips: 1. Disconnect the power: Before performing any maintenance, switch off and unplug your Onkyo equipment to prevent electrical damage. 2. Regular cleaning: Use a soft, dry cloth to gently wipe the exterior surfaces to remove dust and grime. Avoid using abrasive cleaners or solvents that could damage the finish. 3. Ventilation: Ensure proper airflow around the equipment by keeping it in a well-ventilated area. Avoid placing objects on top or blocking any vents, as it may lead to overheating. 4. Cable management: Regularly check and organize cables to prevent tangling or interference that may degrade audio or video signals. 5. Firmware updates: Stay up to date with the latest firmware available on Onkyo's website to ensure optimal functionality and compatibility. By following these maintenance tips, you can maintain the performance and extend the lifespan of your Onkyo equipment.

Top Onkyo customer service problems

Click the link above to get answers to just about any Onkyo customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.

More Onkyo Customer Service Contacts

There are of course other ways to contact Onkyo customer service besides the phone. Below we list the best ones, by medium.

Onkyo Customer Help Desk / Web Support

onkyousa.com - Customer Service
Schedule call back appointment for service. They will call you at schedued time
As a last, sometimes only, resort- Onkyo customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is Onkyo's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Onkyo agent. This phone number is Onkyo's best phone number because 1,266 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-229-1687 include Where to buy, Complaint, Technical support, Repairs, Returns and other customer service issues. Rather than trying to call Onkyo first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Onkyo has 1 phone number. It's not always clear what is the best way to talk to Onkyo representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Onkyo. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Onkyo. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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