Onkyo Customer Service

Ways to contact Onkyo and solve common issues

Use Onkyo's Phone Number

Onkyo's customer service phone number is the best way to reach them and resolve issues. While there may be a wait, you will be able to talk to a real human being.
If you think your issue may not warrant a phone call, you can also read below for answers to common questions.
You can also scan over all the phone and non-phone-based contact information we've gathered for Onkyo

Contacting Onkyo customer support

Below you can compare and contrast the 2 ways to contact Onkyo by looking at which ones are the fastest and which ones other customers recommend the most for solving Onkyo customer service issues as reported to us by the 50 million or so customers that come to GetHuman each year and share their experiences. You can contact Onkyo across the following channels: Phone, Web.

Phone number / contactWaitVotes
Customer Service
21 mins20
Online Help at onkyousa.com
Customer Service
< 38 hrs30

Onkyo: top questions, issues & solutions

Be sure to check out the full answer to your question listed below. We have written extensive, step-by-step guides for even the most vexing of customer service problems for Onkyo.
Can I connect my Onkyo receiver to a wireless network?
Yes, you can connect your Onkyo receiver to a wireless network. Onkyo receivers feature built-in Wi-Fi capability, allowing you to easily connect to your home network and access a wide range of online music streaming services, internet radio stations, and firmware updates. By connecting to your wireless network, you can also use Onkyo's remote app to control your receiver from your smartphone or tablet, stream music wirelessly from your device, and enjoy the convenience of wireless audio playback. Additionally, Onkyo receivers support popular multi-room audio platforms such as Chromecast built-in, FireConnect, and DTS Play-Fi, enabling seamless wireless streaming throughout your home. Enjoy a hassle-free wireless networking experience with Onkyo receivers.
Can I control my Onkyo receiver with a mobile app?
Yes, you can control your Onkyo receiver with a mobile app. Onkyo offers a dedicated mobile app called "Onkyo Controller," which is available for both iOS and Android devices. This app allows you to control various functions of your Onkyo receiver from your smartphone or tablet. With the Onkyo Controller app, you can adjust volume, switch input sources, select audio modes, and even tune to different radio stations. It also offers an intuitive interface and easy navigation for convenient control of your Onkyo receiver. Simply download the app from the respective app store, connect your mobile device to the same network as your receiver, and enjoy seamless control of your Onkyo receiver from the convenience of your mobile device.
What is the warranty period for Onkyo products?
The warranty period for Onkyo products varies depending on the specific product and the region of purchase. Generally, Onkyo offers a one-year limited warranty for its audio and video products, including receivers, amplifiers, and speakers. However, the warranty coverage may differ for other products, such as headphones or accessories. Some countries or regions may provide extended warranty periods or additional coverage. To determine the warranty period for a specific Onkyo product, it is recommended to consult the product documentation, contact Onkyo's customer support, or refer to the warranty terms and conditions provided with the purchase.
What is the difference between Onkyo's various receiver models?
Onkyo's receiver models are designed to cater to different needs and preferences. The main differences lie in their features, power output, and connectivity options. Entry-level models, like the TX-SR393, offer essential features such as HDMI inputs, Dolby Atmos support, and Bluetooth connectivity. As you move up the range, models like the TX-NR696 provide additional features like multi-zone audio and more advanced room calibration systems. The higher-end models, such as the PR-RZ5100, offer enhanced build quality, higher power output, and comprehensive connectivity options like balanced XLR inputs. Ultimately, the choice depends on your specific requirements, whether it's for a basic home theater setup or a high-end audio system. Onkyo provides a wide range of receiver models to suit various needs and budgets while maintaining their reputation for quality and reliability.
What are the recommended maintenance tips for Onkyo equipment?
To ensure optimal performance and longevity of your Onkyo equipment, we recommend following these maintenance tips: 1. Disconnect the power: Before performing any maintenance, switch off and unplug your Onkyo equipment to prevent electrical damage. 2. Regular cleaning: Use a soft, dry cloth to gently wipe the exterior surfaces to remove dust and grime. Avoid using abrasive cleaners or solvents that could damage the finish. 3. Ventilation: Ensure proper airflow around the equipment by keeping it in a well-ventilated area. Avoid placing objects on top or blocking any vents, as it may lead to overheating. 4. Cable management: Regularly check and organize cables to prevent tangling or interference that may degrade audio or video signals. 5. Firmware updates: Stay up to date with the latest firmware available on Onkyo's website to ensure optimal functionality and compatibility. By following these maintenance tips, you can maintain the performance and extend the lifespan of your Onkyo equipment.
What audio formats are supported by Onkyo devices?
Onkyo devices support a wide range of audio formats to enhance your listening experience. Our devices are compatible with popular formats like MP3, WAV, AAC, and FLAC, ensuring you can enjoy your music collection without any compatibility issues. Additionally, Onkyo devices support high-resolution audio formats such as DSD and ALAC, delivering superior sound quality for audiophiles. Our commitment to providing excellent audio extends to online streaming services as well. Many Onkyo devices support streaming platforms like Spotify, Tidal, and Deezer, allowing you to access millions of songs at your fingertips. Whether you prefer traditional formats or high-resolution audio, Onkyo devices have you covered, providing a versatile and immersive listening experience.
There's more!
Click below to show 1 more questions, answers, and complete guides to common Onkyo customer support problem.

Does GetHuman work with Onkyo?

GetHuman does not work with Onkyo's customer support operations, directly or in any other way. GetHuman has no partnership or relation to Onkyo at all. GetHuman works with customers everywhere to compile the best tips and tools for reaching call centers faster and solving common customer problems effectively. Much of the information on this website comes from customers who struggled to find the best contact information or solve a problem and shared their story. The information on this website is edited frequently, but for the most accurate and up to date contact information, it may be useful to check Onkyo's own website for new or more up to date information about calling or messaging their call center. If you'd like to help in the effort to improve customer service for all, please share this page!

Contacting Onkyo at a Glance

Onkyo has no chat option
Onkyo has no customer email
Onkyo has 1 help forum
Onkyo has no twitter handle
Onkyo has no facebook page
Contact information overview

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