Northeast Utilities Customer Service

Phone Number & Contact Info

Northeast Utilities's Best Phone Number

Toll-free·Calls Residential Customer Service·Most popular Northeast Utilities number·We talk to customer service for you·Skip the wait on hold·Call now

How do I talk to a live human at Northeast Utilities?

A:Calling this Northeast Utilities number should go right to a real human being. You can also use our free service that can talk to Northeast Utilities for you and report back.

Does Northeast Utilities offer 24 hour customer service?

A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Thursday, and the most busy day is Monday.

How long will I wait on hold?

A:We don't expect that you will have to wait to talk to a person. This is a direct line. You can skip the hold time for free.

Northeast Utilities Customer Phone Numbers


Toll-free · 24 hours, 7 days · Calling this Northeast Utilities number should go right to a real human being · · Free tools available: Talk for me, Skip the wait, Schedule my call

Member Services

Toll-free · 24 hours, 7 days · Calling this Northeast Utilities number should go right to a real human being · · Free tools available: Talk for me, Skip the wait, Schedule my call

How do I get through the phone menu to a live person?

Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Northeast Utilities below.

Let us call and talk to Northeast Utilities for you

Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.

We can get a live person on the line for you

That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Northeast Utilities phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Calling this Northeast Utilities number should go right to a real human being
Below are some clips we've found from Northeast Utilities's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

Heard when the phone system first answers

"Hi. Welcome to Eversource. This call may be recorded. We're upgrading our customer service system from Wednesday, May twenty ninth through Monday, June third. During this time, some self-service transactions like paying your bill through our automated phone system, on Eversource dot com and our mobile app may be unavailable. If your bill is due during this time, please consider making your payment prior to May twenty ninth or paying by mail. There will be no fee or penalty for late payment. Business will resume as usual by phone and at Eversource dot com on June third. As always, reporting an electric outage or gas emergency through our website, mobile app, and by phone will be available throughout the entire upgrade."
Excerpt from a call with Northeast Utilities
Monday, May 13, 2024 8:25 PM
In fact, much of this information on this page is superfluous because this Northeast Utilities phone number is a direct line to a human being. The line is well-staffed and you should anticipate a very short wait on hold or none whatsoever, as long as you are calling during business hours.
We don't know of any phone menus you would encounter when calling either.

What are the hours and when should I call?

Northeast Utilities operates the call center for this 800-662-7764 phone number 24 hours, 7 days. The short answer is that you should call on a Thursday. This observation and the following section are based on analysis of a sample set of 212 calls made in the last 90 days using our free, web-based phone (see above).

Automatically call when they open

When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the Northeast Utilities call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Northeast Utilities phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Northeast Utilities staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Northeast Utilities is Thursday. The most busy day to call is Monday. Again, this is based on a sample of 212 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Friday. The longest wait in the queue on average occurs on Thursday.
But if you use our free call and talk for me or wait on hold for me service, you don't really need to worry about average wait times.

The best time to call Northeast Utilities

In summation, the best day to call Northeast Utilities is Thursday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Northeast Utilities staffs the call center well on Thursday.
Once again, please put this information in perspective because this phone number has no phone menu or long waits. It generally gets picked up right away if calling during their opening hours. If there is any way, it will typically be very short.

Why Customers Call Northeast Utilities

If you have time to do a bit of reading before you call Northeast Utilities, we recommend you read over some of our problem-specific articles.

What services does Northeast Utilities offer?

Northeast Utilities offers a comprehensive range of services to meet the diverse needs of its customers. Primarily, it provides reliable electricity and natural gas distribution to residential, commercial, and industrial customers. The company ensures uninterrupted power supply by maintaining transmission and distribution systems, managing grid reliability, and investing in infrastructure upgrades. Northeast Utilities also offers energy efficiency programs and renewable energy options, assisting customers in reducing their environmental footprint and achieving cost savings. Additionally, the company provides meter reading services, billing and payment options, outage reporting, and customer support for any energy-related inquiries or issues. With a customer-centric approach, Northeast Utilities aims to deliver high-quality and affordable energy services, emphasizing sustainability, reliability, and customer satisfaction.

Top Northeast Utilities customer service problems

Click the link above to get answers to just about any Northeast Utilities customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.

Conclusion and closing notes

This is Northeast Utilities's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Northeast Utilities agent. This phone number is Northeast Utilities's best phone number because 1,272 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-662-7764 include Setup service, Book appointment, Change appointment, Meter reading, Cancel service and other customer service issues. Rather than trying to call Northeast Utilities first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone. In total, Northeast Utilities has 3 phone numbers. It's not always clear what is the best way to talk to Northeast Utilities representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Northeast Utilities. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Northeast Utilities. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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