How do I get through the phone menu to a live person?
GetHuman researchers routinely call this Northeast Utilities phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Calling this Northeast Utilities number should go right to a real human being
Below are some clips we've found from Northeast Utilities's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Hi. Welcome to Eversource.
This call may be recorded.
We're upgrading our customer service system from Wednesday, May twenty ninth through Monday, June third.
During this time, some self-service transactions like paying your bill through our automated phone system, on Eversource dot com and our mobile app may be unavailable.
If your bill is due during this time, please consider making your payment prior to May twenty ninth or paying by mail.
There will be no fee or penalty for late payment.
Business will resume as usual by phone and at Eversource dot com on June third.
As always, reporting an electric outage or gas emergency through our website, mobile app, and by phone will be available throughout the entire upgrade."
Excerpt from a call with Northeast Utilities
Monday, May 13, 2024 8:25 PM
In fact, much of this information on this page is superfluous because this Northeast Utilities phone number is a direct line to a human being. The line is well-staffed and you should anticipate a very short wait on hold or none whatsoever, as long as you are calling during business hours.
We don't know of any phone menus you would encounter when calling either.
What are the hours and when should I call?
Northeast Utilities operates the call center for this 800-662-7764 phone number 24 hours, 7 days.The short answer is that you should call on a Tuesday.This observation and the following section are based on analysis of a sample set of 212 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Northeast Utilities phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Northeast Utilities staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Northeast Utilities is Tuesday.The most busy day to call is Thursday.Again, this is based on a sample of 212 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Wednesday.The longest wait in the queue on average occurs on Tuesday.
The best time to call Northeast Utilities
In summation, the best day to call Northeast Utilities is Tuesday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Northeast Utilities staffs the call center well on Tuesday.
Once again, please put this information in perspective because this phone number has no phone menu or long waits. It generally gets picked up right away if calling during their opening hours. If there is any way, it will typically be very short.
Why Customers Call Northeast Utilities
If you have time to do a bit of reading before you call Northeast Utilities, we recommend you read over some of our problem-specific articles.
Northeast Utilities offers a comprehensive range of services to meet the diverse needs of its customers. Primarily, it provides reliable electricity and natural gas distribution to residential, commercial, and industrial customers. The company ensures uninterrupted power supply by maintaining transmission and distribution systems, managing grid reliability, and investing in infrastructure upgrades. Northeast Utilities also offers energy efficiency programs and renewable energy options, assisting customers in reducing their environmental footprint and achieving cost savings. Additionally, the company provides meter reading services, billing and payment options, outage reporting, and customer support for any energy-related inquiries or issues. With a customer-centric approach, Northeast Utilities aims to deliver high-quality and affordable energy services, emphasizing sustainability, reliability, and customer satisfaction.
Click the link above to get answers to just about any Northeast Utilities customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Conclusion and closing notes
This is Northeast Utilities's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Northeast Utilities agent. This phone number is Northeast Utilities's best phone number because 1,272 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-662-7764 include Setup service, Book appointment, Change appointment, Meter reading, Cancel service and other customer service issues. Rather than trying to call Northeast Utilities first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone. In total, Northeast Utilities has 3 phone numbers. It's not always clear what is the best way to talk to Northeast Utilities representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Northeast Utilities. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Northeast Utilities. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.