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Northeast Utilities Customer FAQ

Top Answers & How-to Guides

What is Northeast Utilities's Phone Number?

The question we are asked most often is about how to talk to Northeast Utilities customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How can I view and manage my account online?

To manage an account online with Northeast Utilities, customers should visit their official website. There, they can find the...

Can I transfer my service to a new address?

Customers can transfer their service to a new address with Northeast Utilities by notifying them and providing both addresses....
Ask any question you have about Northeast Utilities customer service, get an answer now.
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Recent Northeast Utilities Customer Questions

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Billing and Payments

How can I pay my bill?

Northeast Utilities provides various bill payment methods, including online payments via their website, mailing checks,...
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What are the available payment options?

Northeast Utilities offers various payment methods, including online bill payments via their website, automatic bank drafts,...
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Can I set up automatic bill payments?

Northeast Utilities allows customers to arrange automatic bill payments, where funds are deducted monthly from a bank account....
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Power Outages and Emergencies

How do I report a power outage?

Customers seeking to report a power outage should visit the Northeast Utilities website for specific guidance based on their...
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What should I do if I smell gas?

In the event of a gas smell, it is crucial to leave the area immediately without activating electrical devices. After reaching...
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What should I do in case of a downed power line?

In case of a downed power line, prioritize safety by maintaining distance and warning others nearby. Do not approach or touch...
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Account Management

How can I view and manage my account online?

To manage an account online with Northeast Utilities, customers should visit their official website. There, they can find the...
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Can I transfer my service to a new address?

Customers can transfer their service to a new address with Northeast Utilities by notifying them and providing both addresses....
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How can I check my current usage and billing history?

To view your current usage and billing history with Northeast Utilities, visit their website for online services. Customers can...
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Services and Programs

What services does Northeast Utilities offer?

Northeast Utilities, also known as Eversource Energy, offers electricity and gas utility services, including transmission and...
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Are there assistance programs for low-income customers?

Northeast Utilities provides several programs to assist low-income customers facing financial difficulties, including LIHEAP,...
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What energy-saving programs does Northeast Utilities offer?

Northeast Utilities provides a range of energy-saving programs to assist customers in decreasing energy use and reducing bills....
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Rates and Plans

What are the rates for residential customers?

Northeast Utilities offers various residential electric rates, which can vary based on service plans, market conditions, and...
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Can I switch my plan if I find a better rate?

Northeast Utilities generally allows customers to switch plans for better rates, but the ability to do so can depend on the...
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