What is the average response time for customer service inquiries?
Asked a year ago
The average response time for customer service inquiries at Northeast Utilities is 24 to 48 hours. Our team is committed to addressing customer inquiries promptly and efficiently. We strive to respond to all customer service requests within this timeframe. However, please note that during peak times or unforeseen circumstances, response times may be slightly longer, but we make every effort to maintain a high level of responsiveness. We understand the importance of timely and effective communication with our customers and are continuously working to improve our response times. Should you have any urgent matters, we encourage you to contact our customer service hotline for immediate assistance.
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