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Nike Inc. Customer Service

Phone Number & Contact Info

Nike Inc.'s Best Phone Number

800-379-6453
Toll-free·Calls Customer Service·Most popular Nike Inc. number·We talk to customer service for you·Skip the wait on hold·Call now
Q:

How do I talk to a live human at Nike Inc.?

A:Press 2 then 8 You can also use our free service that can talk to Nike Inc. for you and report back.
Q:

Does Nike Inc. offer 24 hour customer service?

A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Sunday, and the most busy day is Tuesday.
Q:

How long will I wait on hold?

A:The average hold time is 1 minute and 1 second. The longest hold times are on Tuesday, and the shortest are on Friday. You can skip the hold time for free.

Nike Inc. Customer Phone Numbers

Purchasing

800-806-6453
Toll-free · Mon-Sun 4am-11pm PST · Say "Representative" at the first menu, then say "Something Else." Next, say "I don't have an account." · In your own words, how can I help you today? · Free tools available: Talk for me, Skip the wait, Schedule my call

How do I get through the phone menu to a live person?

Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Nike Inc. below.

Let us call and talk to Nike Inc. for you

Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.

We can get a live person on the line for you

That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Nike Inc. phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 2 then 8
Below are some clips we've found from Nike Inc.'s phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

They may ask your reason for calling (instead of a menu)

"Hey there. Thanks for calling Nike.
To make sure we're always on our game, we monitor and record our calls.
In your own words, how can I help you today?"
Excerpt from a call with Nike Inc.
Thursday, June 13, 2024 3:51 PM

What are the hours and when should I call?

Nike Inc. operates the call center for this 800-379-6453 phone number 24 hours, 7 days. The short answer is that you should call on a Friday. This observation and the following section are based on analysis of a sample set of 1,303 calls made in the last 90 days using our free, web-based phone (see above).

Automatically call when they open

When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the Nike Inc. call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Nike Inc. phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Nike Inc. staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Nike Inc. is Sunday. The most busy day to call is Tuesday, which averages 92% more phone calls by comparison. Again, this is based on a sample of 1,303 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
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Tue
Busiest
Wed
Thu
Fri
Sat

The shortest wait on hold

We measured the shortest hold times to be on Friday. The longest wait in the queue on average occurs on Tuesday, which is 1110% longer than the minimum. As you can see, there is more fluctuation in hold time over the course of the week than there is in call volume.
But if you use our free call and talk for me or wait on hold for me service, you don't really need to worry about average wait times.
Sun
Mon
Tue
Longest
Wed
Thu
Fri
Shortest
Sat

The best time to call Nike Inc.

In summation, the best day to call Nike Inc. is Friday. It isn't the least busy day, but the fact that hold times are shortest combined with it being on the busy side tells us that Nike Inc. staffs up on Friday to handle the higher call volume, and that makes it the best time to call.

Why Customers Call Nike Inc.

If you have time to do a bit of reading before you call Nike Inc., we recommend you read over some of our problem-specific articles.

Does Nike offer international shipping?

Yes, Nike offers international shipping to various countries around the world. Customers can shop online at Nike.com and select their desired destination during the checkout process. The availability of shipping options, delivery times, and costs may vary depending on the specific location. Nike strives to provide a seamless shopping experience for their global customers, ensuring that the products are delivered safely and efficiently. However, it is important to note that some products may have shipping restrictions due to certain country-specific laws and regulations. Therefore, it is recommended for customers to review the shipping details and restrictions for their respective countries before placing an order with Nike.

How Do I Make a Complaint to Nike?

If you recently had a negative experience with a Nike employee, or have a complaint about a Nike product, you can reach out to the company to let them know. Keep reading for several helpful tips on how to file your compalint.

What payment methods does Nike accept?

Nike accepts various payment methods including credit cards (Visa, MasterCard, American Express, Discover), Nike and Converse gift cards, PayPal, Apple Pay, and Nike digital wallets. To make a purchase online, customers can simply enter their preferred payment details during checkout. In physical Nike stores, customers can use their preferred payment method at the point of sale, whether it be credit card, Nike gift card, or mobile payment options like Apple Pay. Nike ensures the security of customers' payment information by using the latest encryption technologies. It is important to note that payment methods may vary depending on the country or region. For more information regarding payment options available in a specific location, customers can check Nike's official website or contact their customer service team for assistance.

Top Nike Inc. customer service problems

Click the link above to get answers to just about any Nike Inc. customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Nike Inc., and their purpose. Are any of these similar to the reason you are trying to call?
Missing package resolution: "I didn't receive my package and believe it was delivered to the wrong address."
- From a call lasting 8m 32s , Jul 10, 2024 9:07 PM
Missing order delivery: "I have not received my order."
- From a call lasting 44s , Jul 9, 2024 4:45 PM
Missing order inquiry: "I didn't receive my order and would like to speak to a representative."
- From a call lasting 2m 39s , Jul 9, 2024 12:21 AM
Return without receipt: "I want to return it but don't have the receipt."
- From a call lasting 53s , Jul 3, 2024 12:56 PM
Order inquiry: "I have a question about my order."
- From a call lasting 43s , Jul 2, 2024 6:30 AM
Order issue: "I received the wrong color in my order."
- From a call lasting 53s , Jun 29, 2024 1:43 AM
Order status inquiry: "Checking on my order, never received it."
- From a call lasting 1m , Jun 28, 2024 1:05 PM
Return and exchange inquiry: "Hello? I had made a purchase of shoes, I accidentally got the wrong size and returned them, trying to check on the return status and exchange them for the correct size."
- From a call lasting 39m 58s , Jun 27, 2024 8:42 PM
Issue with gift card: "I purchased a Nike gift card, but it's invalid with only a four-digit PIN instead of a six-digit PIN."
- From a call lasting 1m 56s , Jun 25, 2024 12:00 AM

More Nike Inc. Customer Service Contacts

There are of course other ways to contact Nike Inc. customer service besides the phone. Below we list the best ones, by medium.

Nike Inc. Customer Service Live Chat

help-en-ap.nike.com - Customer Service
Use this link to launch chat
help-us.nike.com - Customer Service
Fill out form for online chat.
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, Nike Inc. provides this option.

Nike Inc. Customer Help Desk / Web Support

help-us.nike.com - Customer Service
Online customer service help
As a last, sometimes only, resort- Nike Inc. customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is Nike Inc.'s best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Nike Inc. agent. This phone number is Nike Inc.'s best phone number because 3,204 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-379-6453 include Returns, Cancel order, Change order, Track order, Complaint and other customer service issues. Rather than trying to call Nike Inc. first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or chat or web. In total, Nike Inc. has 2 phone numbers. It's not always clear what is the best way to talk to Nike Inc. representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Nike Inc.. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Nike Inc.. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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