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Nike Inc. Customer Service

Phone Number & Contact Info

Nike Inc.'s Best Phone Number

800-379-6453
Toll-free·Calls Customer Service·Most popular Nike Inc. number
Q:

How do I talk to a live human at Nike Inc.?

A:Press 2 then 8
Q:

Does Nike Inc. offer 24 hour customer service?

A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Sunday, and the most busy day is Tuesday.
Q:

How long will I wait on hold?

A:The average hold time is 3 minutes. The longest hold times are on Friday, and the shortest are on Thursday. How is this calculated?

Nike Inc. Customer Phone Numbers

Purchasing

800-806-6453
Toll-free · Mon-Sun 4am-11pm PST · Say "Representative" at the first menu, then say "Something Else." Next, say "I don't have an account." · In your own words, how can I help you today?

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Nike Inc. phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 2 then 8
Below are some clips we've found from Nike Inc.'s phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

They may ask your reason for calling (instead of a menu)

"Hey there. Thanks for calling Nike.
To make sure we're always on our game, we monitor and record our calls.
In your own words, how can I help you today?"
Excerpt from a call with Nike Inc.
Friday, May 10, 2024 5:02 PM

What are the hours and when should I call?

Nike Inc. operates the call center for this 800-379-6453 phone number 24 hours, 7 days. The short answer is that you should call on a Wednesday. This observation and the following section are based on analysis of a sample set of 773 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Nike Inc. phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Nike Inc. staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Nike Inc. is Sunday. The most busy day to call is Tuesday, which averages 110% more phone calls by comparison. Again, this is based on a sample of 773 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Tue
Busiest
Wed
Thu
Fri
Sat

The shortest wait on hold

We measured the shortest hold times to be on Thursday. The longest wait in the queue on average occurs on Friday.

The best time to call Nike Inc.

In summation, the best day to call Nike Inc. is Wednesday.

Why Customers Call Nike Inc.

If you have time to do a bit of reading before you call Nike Inc., we recommend you read over some of our problem-specific articles.

Does Nike offer international shipping?

Yes, Nike offers international shipping to various countries around the world. Customers can shop online at Nike.com and select their desired destination during the checkout process. The availability of shipping options, delivery times, and costs may vary depending on the specific location. Nike strives to provide a seamless shopping experience for their global customers, ensuring that the products are delivered safely and efficiently. However, it is important to note that some products may have shipping restrictions due to certain country-specific laws and regulations. Therefore, it is recommended for customers to review the shipping details and restrictions for their respective countries before placing an order with Nike.

How Do I Make a Complaint to Nike?

If you recently had a negative experience with a Nike employee, or have a complaint about a Nike product, you can reach out to the company to let them know. Keep reading for several helpful tips on how to file your compalint.

What payment methods does Nike accept?

Nike accepts various payment methods including credit cards (Visa, MasterCard, American Express, Discover), Nike and Converse gift cards, PayPal, Apple Pay, and Nike digital wallets. To make a purchase online, customers can simply enter their preferred payment details during checkout. In physical Nike stores, customers can use their preferred payment method at the point of sale, whether it be credit card, Nike gift card, or mobile payment options like Apple Pay. Nike ensures the security of customers' payment information by using the latest encryption technologies. It is important to note that payment methods may vary depending on the country or region. For more information regarding payment options available in a specific location, customers can check Nike's official website or contact their customer service team for assistance.

Top Nike Inc. customer service problems

Click the link above to get answers to just about any Nike Inc. customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Nike Inc., and their purpose. Are any of these similar to the reason you are trying to call?
Want to return shoes: "I ordered shoes but they're too small, I want to return them."
- From a call lasting 1m 17s , May 18, 2024 7:08 PM
Return request: "I need to return a package."
- From a call lasting 40s , May 17, 2024 2:07 PM
Order confirmation: "I want to make sure my order went through."
- From a call lasting 3m 55s , May 17, 2024 12:50 PM
Damaged shoe return: "My shoe arrived damaged."
- From a call lasting 2m 52s , May 10, 2024 5:02 PM
Placing new order: "With new order."
- From a call lasting 44s , May 1, 2024 10:44 PM
Checking stock availability: "Seeing if you have a few in stock."
- From a call lasting 1m 13s , Apr 25, 2024 4:53 AM
Merchandise size issue: "Was put up the wrong size on my back."
- From a call lasting 2m 22s , Apr 20, 2024 8:34 PM
Order inquiry missing items: "I'm missing some of them have not been delivered and some of them have been delivered to another places."
- From a call lasting 22m 59s , Apr 17, 2024 7:48 PM
Language preference: "I request to speak in Spanish."
- From a call lasting 24m 59s , Apr 17, 2024 7:28 PM
Password reset assistance: "Hello. One of these? Password."
- From a call lasting 13m 6s , Apr 15, 2024 3:28 PM

More Nike Inc. Customer Service Contacts

There are of course other ways to contact Nike Inc. customer service besides the phone. Below we list the best ones, by medium.

Nike Inc. Customer Service Live Chat

help-en-ap.nike.com - Customer Service
Use this link to launch chat
help-us.nike.com - Customer Service
Fill out form for online chat.
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, Nike Inc. provides this option.

Nike Inc. Customer Help Desk / Web Support

help-us.nike.com - Customer Service
Online customer service help
As a last, sometimes only, resort- Nike Inc. customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is Nike Inc.'s best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Nike Inc. agent. This phone number is Nike Inc.'s best phone number because 3,204 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-379-6453 include Returns, Cancel order, Change order, Track order, Complaint and other customer service issues. Rather than trying to call Nike Inc. first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or chat or web. In total, Nike Inc. has 2 phone numbers. It's not always clear what is the best way to talk to Nike Inc. representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Nike Inc.. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Nike Inc.. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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