How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this Night Owl phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 1 for English, next press 3.
Here is how our research team describes the way the Night Owl phone system greets you: Thank you for calling Night Owl Security Products. For English, press 1. Please listen carefully, as our options may have changed. For Technical Support, press 1. For questions regarding your warranty, press 2. If you have product-related questions before you purchase your Night Owl product, press 3 to speak with our presales department.
Below are some clips we've found from Night Owl's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for calling Night Owl Security Products.
For English, press one.
Please listen carefully as our options may have changed.
For technical support, press one. For questions regarding your warranty, press two.
Do you have product related questions before you purchase your Nite Owl product?"
Excerpt from a call with Night Owl
Monday, January 15, 2024 4:02 PM
What are the hours and when should I call?
Night Owl operates the call center for this 866-390-1303 phone number Mon-Fri 9am-5pm ET.The short answer is that you should call on a Friday.This observation and the following section are based on analysis of a sample set of 85 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Night Owl phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Night Owl staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Night Owl is Friday.The most busy day to call is Wednesday, which averages 33% more phone calls by comparison.Again, this is based on a sample of 85 calls made with our AI-powered, web-based phone in the last 90 days.
Mon
Tue
Wed
Busiest
Thu
Fri
Quietest
The shortest wait on hold
We measured the shortest hold times to be on Friday.The longest wait in the queue on average occurs on Tuesday.
The best time to call
In summation, the best day to call Night Owl is Friday.In this case, it's a no-brainer. Friday is not only the least busy day for calling this Night Owl number, but it is also the day with the shortest hold times.
Why call this Night Owl number?
Below is a sample of recent calls to Night Owl, and their purpose. Are any of these similar to the reason you are trying to call?
Seeking help with IP conflict: "My screen says host IP and other device within the LAN IP conflict, what do I have to do?"
- From a call lasting 25m 16s , Feb 26, 2024 9:00 PM
Trouble resetting Night Owl system: "I am trying to reset my cousin's Night Owl system so I can log in, but he doesn't remember the device he last logged in with."
- From a call lasting 3m 49s , Feb 22, 2024 6:57 PM
Trouble connecting to security system: "We installed the system but cannot get it connected to the phone or input username and password on the device."
- From a call lasting 10m 58s , Feb 19, 2024 2:34 PM
More Ways to Contact Night Owl Customer Service
There are of course other ways to contact Night Owl customer service besides the phone. Below we list the best ones, by medium.
Use this link or copy and paste it to send customer service an email
Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and Night Owl will reply our your email.
Use this link to find customer service help through their website
As a last, sometimes only, resort- Night Owl customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Night Owl's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Night Owl agent. This phone number is Night Owl's best phone number because 1,104 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 866-390-1303 include and other customer service issues. Rather than trying to call Night Owl first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or email or web. In total, Night Owl has 1 phone number. It's not always clear what is the best way to talk to Night Owl representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Night Owl. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Night Owl. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.