Night Owl Customer Service Issues

I bought a home camera service from BEST BUY in Memphis, TN in [redacted]. Unfortunately, my camera has suddenly stopped working and displays a power save message. This security camera has been problematic since the beginning. Looking into my support history, there have been numerous calls for assistance. However, when attempting to email my receipt, I was given an incorrect email address by the Support representative. My name is Calvin I., contact number [redacted]. The email address provided was hazelgrace.(nightowlsp).

I need assistance with Night Owl tech support. For over a week, I have been trying to resolve an issue that started in the middle of the night last Sunday when I broke my foot. Unfortunately, I struggle to understand the non-native English-speaking reps. Despite being promised five times different English-speaking reps would call, it never happened. Each time, they start troubleshooting without understanding the problem. I find it frustrating as a non-techie to deal with communication barriers on top of the issue. Even after requesting an English-speaking tech, they still couldn't connect me with one. They suggested email, which doesn't work for me when I'm up on a ledge working with the equipment. If you could help me find a direct number for an English-speaking tech, I would greatly appreciate it. Thank you in advance. M-R.

I recently purchased a Night Owl security system, but I'm experiencing issues with the cameras displaying a "signal lost" message on the TV screen. Despite being able to access the configuration settings and the tap picture, I cannot get an actual live feed from the cameras. I've attempted to contact Night Owl at 1-[redacted]-[redacted]-[redacted], but I've been on hold for 15 minutes without any assistance. I'm seeking guidance on how to successfully view the camera feed on my TV. Thank you.

Your experience with the Junk Night Owl 1080p wireless camera has been disappointing. Despite using high-quality wifi, the camera provided slow motion responses and muffled echoes during two-way talk. When contacting customer support for help, you encountered language barriers and misinformation about the memory card capacity. The frustration led you to return the product and express your dissatisfaction with the service. Your intention to purchase additional surveillance systems has been impacted by this negative encounter. You are seeking contact with the corporate office to address your concerns.

I have multiple concerns about the product: - Initially, the instructions misled me on how to connect my phone, but I managed to figure it out independently. - It's challenging to navigate through a vast amount of video content. - The issue seems to lie with the app and its difficulty in connecting for support. - Post the 30-day return period at Walmart, my camera now displays an "invalid token" message which is unclear. - Despite my efforts, the camera kept malfunctioning, and a friend easily accessed my camera through their phone, accessing my home's interior without permission. This poses a significant security risk, especially for someone living alone. - The instructions lack a clear warning about the vulnerability of the system without additional security measures. - Presently, the camera consistently displays the "invalid token" error after attempting to reconnect. This could be related to the open accessibility of its Wi-Fi and advanced settings, potentially allowing unauthorized access from nearby devices. The camera I have is a standalone model with its own IP and no DVR.

My NightOwl camera has been connected for a while, but suddenly it turned off and back on with a clicking noise. There was no power outage, so I'm not sure why it happened. When I tried to check the camera from my phone, it wasn't connected. I reset the camera, it connected to Wi-Fi, but when I tried to name it, I got an error message saying "invalid token" or "token expired." This isn't the first time I've had issues with it not connecting. I had trouble with it before and couldn't use it for months until it randomly connected. Now, I can't reconnect because of this problem. It's frustrating and not very reliable. I use this camera to monitor my children, and I need it to work properly. I want a camera that I can trust to keep my family and home safe, so I might return this one and look for a more reliable option.

Regarding case #[redacted], I am seeking an update on its status. I returned the DVR as instructed for warranty purposes back in November and received confirmation of its receipt, but since then, there has been no further communication. I am eager to know the progress of the case. I purchased the security system brand new from Sam's Club but encountered issues as it was already registered to someone else. Night Owl advised returning the DVR for a replacement, which was done on 11/29. I have not received any updates since then. It appears that reformatting the hard drive is all that is needed for it to be operational again. Communication attempts via email have resulted in only automated responses. Phone calls also lead to automated responses indicating assistance is only available if physically with the unit, before hanging up.

I have a Night Owl series:BTD2 that is not working properly. It keeps turning on and off. After turning on, it displays the video feed for about 2 seconds and then shuts off. This cycle repeats as long as the device is on. It was functioning well for around a month, and I am not aware of any changes that could have caused this issue. I would appreciate any assistance. I have noticed that other users are encountering similar problems, but I have not come across a solution yet. Thank you.