Nicor Customer Service

Phone Number & Contact Info

Nicor's Best Phone Number

Toll-free·Calls Customer Service·Most popular Nicor number

How do I talk to a live human at Nicor?

A:Press 4 at the first menu, then you must choose an option 1-2 (2 is for my account services).

Does Nicor offer 24 hour customer service?

A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Sunday, and the most busy day is Wednesday.

How long will I wait on hold?

A:The average hold time is 3 minutes. The longest hold times are on Monday, and the shortest are on Wednesday. How is this calculated?

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Nicor phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 4 at the first menu, then you must choose an option 1-2 (2 is for my account services).
Here is how our research team describes the way the Nicor phone system greets you: To report a gas leak, say "emergency" or press 1. For billing or payment, press 2 or say "billing" or "payment". To start, stop, or reconnect or to get appointment status, say "service" or press 3. For all other inquiries, press 4 or say "other".
Below are some clips we've found from Nicor's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

They may ask you to say or enter information

"To report a gas leak, say emergency, now. If you are calling about a gas leak, carbon monoxide, gas outage, or smell gas, press or say one."
Excerpt from a call with Nicor
Saturday, March 23, 2024 12:00 PM

What are the hours and when should I call?

Nicor operates the call center for this 888-642-6748 phone number 24 hours, 7 days. The short answer is that you should call on a Friday. This observation and the following section are based on analysis of a sample set of 75 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Nicor phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Nicor staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Nicor is Sunday. The most busy day to call is Wednesday, which averages 1700% more phone calls by comparison. Again, this is based on a sample of 75 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Wednesday. The longest wait in the queue on average occurs on Monday.

The best time to call Nicor

In summation, the best day to call Nicor is Friday.

Why Customers Call Nicor

If you have time to do a bit of reading before you call Nicor, we recommend you read over some of our problem-specific articles.

What are the different rate plans offered by Nicor?

Nicor offers customers a variety of rate plans to cater to their diverse needs. The company provides three main rate plans to choose from. The first option is the fixed-rate plan, which ensures a consistent rate for a specific term, providing stability and predictability for customers. The second choice is the variable-rate plan, where the price fluctuates based on market conditions, allowing customers to potentially benefit from lower rates during certain times. Lastly, Nicor offers a budget plan to assist customers in managing their energy costs. This plan calculates an average monthly payment based on past usage, allowing customers to have a more predictable and manageable energy bill year-round. Regardless of the chosen rate plan, Nicor remains committed to providing reliable and cost-effective energy solutions for its customers.

Do I need to notify Nicor if I'm moving?

Yes, if you are moving, it is important to notify Nicor. This will ensure that your gas service is properly transferred or disconnected in a timely manner. Notifying Nicor about your move can be done easily through their website or by contacting their customer service team directly. Providing them with your new address and move-out date will help them update their records and avoid any billing or service issues. It is recommended to notify Nicor at least 7 business days before your move to allow them sufficient time to process your request. Failing to inform them about your move may result in incorrect billing or service interruption.

Top Nicor customer service problems

Click the link above to get answers to just about any Nicor customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Nicor, and their purpose. Are any of these similar to the reason you are trying to call?
Payment inquiry: "I was trying to do an automated system, and I was also wanting to find out how much do I owe because I paid some hundred and eighty last month, and it keeps saying I paid a hundred and fifty."
- From a call lasting 11m 40s , Jul 3, 2024 10:08 PM
Language preference issue: "I was calling in English and somehow it went to Spanish and I don't know what I pushed because it went to Spanish."
- From a call lasting 12m 17s , Jul 3, 2024 9:54 PM
Providing account number for bill payment: "I'm trying to reenter the payment information into my bank's bill pay so I can pay you, but I don't have a bill right now, and I need the account number to put in, please."
- From a call lasting 3m 48s , Feb 19, 2024 5:29 PM

More Nicor Customer Service Contacts

There are of course other ways to contact Nicor customer service besides the phone. Below we list the best ones, by medium.

Nicor Customer Service on X (formerly Twitter)

@Nicor_Gas - Customer Service
Use the link to connect with customer service through Twitter
Nicor, like many companies, provides customer service on the X platform (formerly Twitter). While it rarely entails live dialogue with a customer service rep, this channel can yield rapid response times and can be a useful option if you have an X/Twitter account.

Nicor Customer Help Desk / Web Support

nicorgas.com - Customer Service
Online customer service support
As a last, sometimes only, resort- Nicor customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is Nicor's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Nicor agent. This phone number is Nicor's best phone number because 4,194 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 888-642-6748 include Setup service, Book appointment, Change appointment, Meter reading, Cancel service and other customer service issues. Rather than trying to call Nicor first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web or twitter. In total, Nicor has 1 phone number. It's not always clear what is the best way to talk to Nicor representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Nicor. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Nicor. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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