Customer Service

Phone Number & Contact Info

No customer service phone number
Despite not having a phone number, there is a way to access customer support.'s Best Contact Information


How do I contact customer service? does not have a customer service phone number, but you can contact them through email or their website.
Email is no phone number, but it is a near-ubiquitous form of communication. The full list of ways to contact customer service are listed below, and the Editor also left some notes that might be helpful.

Does offer 24 hour customer service?

A:Not by phone. But you can contact 24/7 using other methods. Below is a list of customer service channels and hours.

How to contact Customer Service

There are other ways to contact customer service besides the phone. Below we list them by medium, from most to least popular. Customer Email Addresses - Customer Service
Customer service email address
24 hours, 7 days
Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and will reply our your email.

Customer Help Desk / Web Support - Customer Service
Online customer service submission form
24 hours, 7 days
As a last, sometimes only, resort- customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team. Since this rarely leads to a real-time conversation, GetHuman does not recommend this unless it's the only way.

Calling this Customer Number

Adam Goldkamp is the editor / author responsible for this content.
May 3, 2024

Nextdoor is a "hyperlocal" social platform that allows neighbors to connect with each other and discuss issues relevant to their communities. The service operates online and through the company's mobile app. It is a popular service and one that generates a lot of requests for customer service and technical support.

It should be noted, however, that Nextdoor does not offer phone-based customer support to most of its users. Service by phone is restricted to advertisers and sponsors of the site. All other users must use the company's web-based and app forms to request assistance or to report concerns.

Why Do People Contact Nextdoor Customer Support?

People call Nextdoor customer support for a range of reasons, including:

  • Technical support and troubleshooting
  • Reporting inappropriate content
  • Reporting advertisers and sponsors who are fraudulent or provide bad service
  • Assistance with conflict between users
  • Business account concerns
  • Appealing moderator decisions

Best Practices for Contacting Nextdoor Customer Service

Nextdoor is a free service that is supported by sponsors and advertisers. In general, Nextdoor members are expected to resolve their own issues using the information in the Help section of the Nextdoor website. In addition, users are also expected to be adults and to address issues with others in a mature fashion.

If you do find, however, that you are having an issue that cannot be resolved on your own, you there are things that you can do to help ensure that they are addressed quickly and professionally by Nextdoor customer service.

First, work through Nextdoor's help section and bring up a contact form.

Review the form and select the area of assistance that you need from the pulldown menu.

Explain your concern or question in clear, simple language, describing what you have done to resolve the matter yourself.

Attach screenshots or documents that are relevant to your case. These may include conversations, error messages, or postings that you feel violate Nextdoor guidelines.

How do Consumers Feel About Contacting Nextdoor Customer Service?

Many people are unhappy about the fact that Nextdoor does not provide phone-based or livechat customer service. In some cases, people report feeling or being ignored by Nextdoor customer service staff.

However, many people understand the nature of this service and are able to achieve a resolution through their own efforts, customer support, and by working with other users of the system.

What Kind of Issues can a Nextdoor Customer Service Representative Resolve?

A Nextdoor customer service representative can resolve most issues, including troubleshooting with the app or website, assisting with login and password issues, helping with hacked accounts or identity theft, and addressing inappropriate content. The customer agent may also be able to assist with complaints about sponsors or advertisers that are engaging in poor business practices.

What Can't Be Resolved by Contacting Nextdoor Customer Service?

Nextdoor customer service cannot resolve incompatibilities between its service or app and your own hardware or software. The representative might be able to suggest a workaround, but ultimately it is up to you to resolve an incompatibility.

Customer service can't get your money back from an advertiser who did not provide you with the quality of products or services you expected. In addition, representatives are not responsible for refereeing conflict between users.

What Should You Do If You Have an Unsuccessful Communication with Nextdoor?

If you are unhappy with the level of customer service you received from Nextdoor, don't give up. You may still have options.

If the response you received is not to your liking, review it carefully to identify areas of miscommunication or misunderstanding.

Respond politely and explain where the response went wrong. Attach more documentation if you think it might bolster your case.

Another option is to ask other users for help. You may find that frequent users are in a good position to offer advice and support.

Adam has been tirelessly trying to help customers find the best tips and tricks to get through phone trees and writing many guides for prickly customer service problems. He's been featured in the Wall Street Journal, Inside Edition and Bloomberg.

Conclusion and closing notes

You came here to see's phone number, the real-time current wait on hold and a way to skip right through the phone lines to get right to a agent. There's good news and bad on that: the bad news is that they don't have a phone number, but the good is that we do know how to contact anyways and help you with your issue. Over the last 18 months, 18,876 customers like you have come in search of a phone number for and helped us confirm they don't have one. Common reasons that people try to call customer support department include Account Access, Cancel Account, Problem With the App, Update Account Info, Verification Trouble and other customer service issues. Rather than trying to call first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via email or web. Unfortunately, right now doesn't have any phone numbers. It's not always clear what is the best way to talk to representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

How GetHuman Helps If Had a Phone Number

GetHuman provides tools and information to over 50 million customers per year in effort to make customer service easier and faster. We don't know a phone number for, but for large companies that do have them, we provide real-time current wait on hold, tools for skipping the hold music altogether, reminders for when the call center opens, and much more. We are able to provide secrets and the best tools by getting feedback from you and rest of our customer community, and by sourcing some of those secrets and tips from customers like yourself.

GetHuman does not provide call center services or customer support operations for The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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