New York State Health Insurance Program Customer Service

Phone Number & Contact Info

New York State Health Insurance Program's Best Phone Number

855-355-5777
Toll-free·Calls Customer Service·Most popular New York State Health Insurance Program number
Q:

How do I talk to a live human at New York State Health Insurance Program?

A:Calling this New York State Health Insurance Program number should go right to a real human being
Q:

Does New York State Health Insurance Program offer 24 hour customer service?

A:Not at this number; hours here are Mon-Fri 9am-5pm EST. The least busy day is Monday, and the most busy day is Thursday.
Q:

How long will I wait on hold?

A:We don't expect that you will have to wait to talk to a person. This is a direct line. How is this calculated?

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this New York State Health Insurance Program phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Calling this New York State Health Insurance Program number should go right to a real human being
Below are some clips we've found from New York State Health Insurance Program's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

Heard when the phone system first answers

"Thank you for calling New York State of Health. For English, press one."
Excerpt from a call with New York State Health Insurance Program
Monday, February 26, 2024 9:37 PM
In fact, much of this information on this page is superfluous because this New York State Health Insurance Program phone number is a direct line to a human being. The line is well-staffed and you should anticipate a very short wait on hold or none whatsoever, as long as you are calling during business hours.
We don't know of any phone menus you would encounter when calling either.

What are the hours and when should I call?

New York State Health Insurance Program operates the call center for this 855-355-5777 phone number Mon-Fri 9am-5pm ET. The short answer is that you should call on a Monday. This observation and the following section are based on analysis of a sample set of 331 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this New York State Health Insurance Program phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like New York State Health Insurance Program staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call New York State Health Insurance Program is Monday. The most busy day to call is Thursday. Again, this is based on a sample of 331 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Wednesday. The longest wait in the queue on average occurs on Friday.

The best time to call New York State Health Insurance Program

In summation, the best day to call New York State Health Insurance Program is Monday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that New York State Health Insurance Program staffs the call center well on Monday.
Once again, please put this information in perspective because this phone number has no phone menu or long waits. It generally gets picked up right away if calling during their opening hours. If there is any way, it will typically be very short.

Why Customers Call New York State Health Insurance Program

If you have time to do a bit of reading before you call New York State Health Insurance Program, we recommend you read over some of our problem-specific articles.

What is the New York State Health Insurance Program?

The New York State Health Insurance Program (NYSHIP) is a comprehensive health insurance program designed for eligible state and local government employees, retirees, and their dependents. NYSHIP provides a range of health insurance options and coverage plans to ensure access to quality healthcare services. Members have the flexibility to choose from various health plans, including HMOs and Preferred Provider Organizations (PPOs). The program offers extensive medical, hospital, and prescription drug coverage, as well as options for dental and vision care. With a focus on affordability and reliable coverage, NYSHIP aims to provide peace of mind and financial protection to its members, helping them maintain their health and well-being throughout their lives.

Who is eligible for the New York State Health Insurance Program?

The New York State Health Insurance Program (NYSHIP) is available to eligible employees and retirees of participating government agencies, authorities, and public school districts within New York State. This includes full-time and part-time employees, as well as their dependents. Active employees must work at least half of the normal workweek to be eligible, while retirees must have previously been enrolled in NYSHIP. Eligible dependents include spouses or domestic partners and children, including biological, adopted, or stepchildren, up to the age of 26. NYSHIP also extends coverage to certain former employees and their dependents who meet specific criteria. Overall, NYSHIP offers comprehensive health insurance coverage to qualified individuals associated with participating public employers in New York State.

What is the cost of the New York State Health Insurance Program?

The cost of the New York State Health Insurance Program varies depending on factors such as income, family size, and the specific plan chosen. The program offers a range of affordable options to meet the diverse needs of residents. Some individuals may qualify for free or low-cost coverage through Medicaid, while others may be eligible for subsidized plans with reduced premiums and out-of-pocket expenses. For those who do not qualify for these programs, there are various plans available at competitive rates. It is recommended to use the NY State of Health website or contact their customer service to determine the exact cost based on individual circumstances. The program strives to provide affordable healthcare solutions for all New Yorkers.

Top New York State Health Insurance Program customer service problems

Click the link above to get answers to just about any New York State Health Insurance Program customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.

More New York State Health Insurance Program Customer Service Contacts

There are of course other ways to contact New York State Health Insurance Program customer service besides the phone. Below we list the best ones, by medium.

New York State Health Insurance Program Customer Service Live Chat

nystateofhealth.egain.net - Customer Service
Click this link to launch an online chat
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, New York State Health Insurance Program provides this option.

Conclusion and closing notes

This is New York State Health Insurance Program's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a New York State Health Insurance Program agent. This phone number is New York State Health Insurance Program's best phone number because 1,986 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 855-355-5777 include Get insurance, Make/Chase a claim, Coverage question, Overcharge/Strange charge, Renew coverage and other customer service issues. Rather than trying to call New York State Health Insurance Program first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or chat. In total, New York State Health Insurance Program has 1 phone number. It's not always clear what is the best way to talk to New York State Health Insurance Program representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for New York State Health Insurance Program. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like New York State Health Insurance Program. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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