New York MTA Customer Service

Phone Number & Contact Info

New York MTA's Best Phone Number

Calls Customer Service·Most popular New York MTA number

How do I talk to a live human at New York MTA?

A:Say "Comments and concerns"

Does New York MTA offer 24 hour customer service?

A:Not at this number; hours here are 6am-10pm EST. The least busy day is Thursday, and the most busy day is Wednesday.

How long will I wait on hold?

A:The average hold time is 4 minutes. The longest hold times are on Tuesday, and the shortest are on Friday. How is this calculated?

New York MTA Customer Phone Numbers

Lost & Found

Mon-Tue 8am-3:30pm, Wed-Thu 11am-6:30pm, Fri 8am-3:30pm EST · Use this number for contacting lost and found. Just wait on the line. ·

Metrocard Customer Service

24 hours, 7 days · Calling this New York MTA number should go right to a real human being ·

Claims Department

24 hours, 7 days · Shortcut to claims ·

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this New York MTA phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Say "Comments and concerns"

What are the hours and when should I call?

New York MTA operates the call center for this 511 phone number 6am-10pm ET. The short answer is that you should call on a Thursday. This observation and the following section are based on analysis of a sample set of 2,282 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this New York MTA phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like New York MTA staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call New York MTA is Thursday. The most busy day to call is Wednesday. Again, this is based on a sample of 2,282 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Friday. The longest wait in the queue on average occurs on Tuesday.

The best time to call New York MTA

In summation, the best day to call New York MTA is Thursday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that New York MTA staffs the call center well on Thursday.

Why Customers Call New York MTA

If you have time to do a bit of reading before you call New York MTA, we recommend you read over some of our problem-specific articles.

What is the fare for a single ride on the New York MTA?

The fare for a single ride on the New York MTA is $2.75. This includes buses and subway rides within the New York City area. The fare allows for unlimited transfers between buses and subways within a two-hour period. However, it is important to note that express buses require an additional charge of $6.50, and the AirTrain service to JFK Airport has a separate fare of $7.75. For commuters using a MetroCard, discounts are available, such as the Pay-Per-Ride option, which offers fare bonuses on purchases of $5.50 or more. Additionally, there are other fares available for frequent riders, students, seniors, and disabled individuals, offering additional savings.

How Do I Get a Refund from the New York MTA?

You can complete and send an online form to the address on the form to request a refund. You can also get your money back for a Season Ticket you purchased, but no longer need, by returning it to the retailer you purchased it from.

Top New York MTA customer service problems

Click the link above to get answers to just about any New York MTA customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.

Conclusion and closing notes

This is New York MTA's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a New York MTA agent. This phone number is New York MTA's best phone number because 13,692 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 511 include Make a booking, Change booking, Cancel booking, Overcharge/Strange charge, Loyalty program and other customer service issues. Rather than trying to call New York MTA first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone. In total, New York MTA has 4 phone numbers. It's not always clear what is the best way to talk to New York MTA representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for New York MTA. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like New York MTA. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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