New York MTA Phone Number

Calling New York MTA customer service faster by GetHuman

511
Customer service
Current Wait: 5 mins (3m avg)
Hours: 6am-10pm EST; best time to call: 8:45am
Get targeted help: Tell us the issue so we get you to right rep, offer relevant tips, reminders & follow-up!
Make a bookingChange bookingCancel bookingOvercharge/Strange chargeLoyalty programA different issue
Get to a live person fastest: Say "Comments and concerns"

Reasons customers like you called recently

I lost my Fair Fares NYC card yesterday and it still had unlimited until the ** of Dece...
5d ago
Following up on my metrocard claims and my Metrocard serial* is **********.
7d ago
I refill my metrocard paying by my credit card in a machine, but it didn't refill succe...
8d ago
Reduced-fare Metrocard was lost and reported through Metrocard eFIX program. How long d...
18d ago
Human Resources to find out if my waiver for a later testing date got approved.
20d ago
i lost my bag on the r train last night around midnight and im hoping to talk to someo...
a mo ago
My son left his thermos on the BM* or BM*. Is there a way to notify me when*if the ther...
a mo ago
I got a MetroCard ** days with the series ********** * ********* Expires******** I can...
a mo ago
My unlimited monthly pass through my employer would not swipe, I kept getting "swipe ag...
a mo ago
Payed for monthly metro card refill. Card was returned. Said unable to encode media. I...
2 mos ago
I passed the station agent test. MTA told me to call them after my speeding ticket was...
2 mos ago
Left my bag on mta Harlem line***:** train to Brewster*southeast
2 mos ago
The b** is an example of somebody not doing their job.*The **-**am slot is very hit or...
3 mos ago
Pricing for transfers
3 mos ago
I lost my fair fares metrocard
3 mos ago
See more recent reasons for callingHelp me with my issue

Customer Number 511 - by the Numbers

Phone number to dial
511
Call-back available
YES
Call picked up by a real person
YES
Department you're calling
Customer Service
Call center hours
6am-10pm EST
Best time to dial
8:45am
Navigate phone maze to a human
Say "Comments and concerns"
Average wait
3
Current wait
5
Rank (among phone numbers)
1
Rank (overall)
1
Alternate methods
phone
Quality of communication
87%
Quality of help
93%
Customer votes
541
Information last updated
Sat Dec 07 2019 10:00:00 GMT+0000 (UTC)

New York MTA's Best Toll-Free/800 Customer Phone Number

This is New York MTA's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a New York MTA agent. This phone number is New York MTA's Best Phone Number because 13,692 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 511 include Make a booking, Change booking, Cancel booking, Overcharge/Strange charge, Loyalty program and other customer service issues. Rather than trying to call New York MTA we recommend you tell us what issue you are having and then possibly contact them via phone. In total, New York MTA has 4 phone numbers. It's not always clear what is the best way to talk to New York MTA representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

Contacting New York MTA - by phone or otherwise

While 511 is New York MTA's best toll-free number, there are 4 total ways to get in touch with them. The next best way to talk to their customer support team, according to other New York MTA customers, is by calling their 212-712-4500 phone number for their Lost & Found department. Besides calling, the next favorite option for customers looking for help is via 212-712-4500 for Lost & Found. If you think this information is inaccurate or know of other ways to contact New York MTA please let us know so we can share with other customers. And you can click here if you want to compare all the contact information we've gathered for New York MTA.

What is GetHuman's Relationship to New York MTA?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like New York MTA. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.
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