New York MTA Phone Number

Calling New York MTA customer service faster by GetHuman

Customer service
Current Wait: 8 mins (3m avg)
Hours: 6am-10pm EST; best time to call: 8:45am
Get targeted help: Tell us the issue so we get you to right rep, offer relevant tips, reminders & follow-up!
Get to a live person fastest: Say "Comments and concerns"

Reasons customers like you called recently

I have trees on the train tracks that threaten my backyard and my house as the trees or...
Compr* una metrocard del mes y solo me di* un pase y page ***..
Compre una targeta hoy en la m*quina me cobro y no puso el saldo
I purchased a $** Metrocard today (*******) at the Manhattan side of the Roosevelt Isla...
MetroCard machine broke down with my metrocard
I want to add money to the metrocard and the machine took my card and left me with a li...
I have a question about express bus service.
Tengo un problema recargu* mi tarjeta para ** d*as pero no funciona
Question: What is the maximum number of people required by law are allowed on the bus a...
Frances Jordan, **, of *** Nostrand Ave., *B, Brooklyn ***** has an expired ******** Re...
I paid my card ********** , ********, which will expire on ******** on ********** for...
My registration is suspensded
I plan on getting off the E*subway line on **rd Street*and Lexington avenue subway*stop...
I lost my Fair Fares NYC card yesterday and it still had unlimited until the ** of Dece...
See more recent reasons for calling

Help me with my issue

Customer Number 511 - by the Numbers

Phone number to dial511
Call-back availableYES
Call picked up by a real personYES
Department you're callingCustomer Service
Call center hours6am-10pm EST
Best time to dial8:45am
Navigate phone maze to a humanSay "Comments and concerns"
Average wait
Current wait8
Rank (among phone numbers)1
Rank (overall)1
Alternate methodsphone
Quality of communication87%
Quality of help93%
Customer votes542
Information last updatedTue Nov 24 2020 10:00:00 GMT+0000 (Coordinated Universal Time)

New York MTA's Best Toll-Free/800 Customer Phone Number

This is New York MTA's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a New York MTA agent. This phone number is New York MTA's Best Phone Number because 13,692 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 511 include Make a booking, Change booking, Cancel booking, Overcharge/Strange charge, Loyalty program and other customer service issues. Rather than trying to call New York MTA we recommend you tell us what issue you are having and then possibly contact them via phone. In total, New York MTA has 4 phone numbers. It's not always clear what is the best way to talk to New York MTA representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

Contacting New York MTA - by phone or otherwise

While 511 is New York MTA's best toll-free number, there are 4 total ways to get in touch with them. The next best way to talk to their customer support team, according to other New York MTA customers, is by calling their 212-712-4500 phone number for their Lost & Found department. Besides calling, the next favorite option for customers looking for help is via 212-712-4500 for Lost & Found. If you think this information is inaccurate or know of other ways to contact New York MTA please let us know so we can share with other customers. And you can click here if you want to compare all the contact information we've gathered for New York MTA.

What is GetHuman's Relationship to New York MTA?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like New York MTA. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

New York MTA Contact Info

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