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New York MTA Customer FAQ

Top Answers & How-to Guides

What is New York MTA's Phone Number?

The question we are asked most often is about how to talk to New York MTA customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Refunds and Fare Information

How Do I Get a Refund from the New York MTA?

You can complete and send an online form to the address on the form to request a refund. You can also get your money back for a...

What is the fare for a single ride on the New York MTA?

As of October 2023, a single ride on the New York MTA subway or local bus costs 2.90 USD. This fare permits unlimited travel on...

What are the peak and off-peak hours for fare rates?

The New York MTA designates peak hours as weekdays from 6:00 AM to 10:00 AM and 4:00 PM to 8:00 PM, when higher fares apply due...

Are there any discounts available for senior citizens or students?

The New York MTA offers half-fare discounts for seniors aged sixty-five and older through a reduced fare MetroCard. For...

What is the cost of a monthly MetroCard?

As of October 2023, a monthly MetroCard for unlimited rides costs $127, valid for thirty days across subways and local buses....

Subway Services and Policies

Where can I find a subway map?

The New York MTA offers subway maps through several means. You can download them from their official website, find physical...

How often do the trains run?

Train schedules for the New York MTA differ by subway line and time of day. During peak hours, trains run every two to five...

Can I use the same MetroCard for both subway and bus rides?

Yes, a MetroCard can be used for both subway and bus rides in the New York MTA system, allowing payment for various transit...

Are there any restrictions on carrying luggage on the subway?

New York MTA permits passengers to bring luggage on the subway without strict size or number limits. However, travelers should...

What are the rules for riding with a bicycle on the subway?

The New York MTA has specific regulations regarding bicycles on subways. Bicycles can be taken during non-peak times, which are...

Assistance and Reporting

Are there special services available for disabled passengers?

The New York MTA offers various services for disabled passengers, including Access-A-Ride for those unable to use regular...

How can I report lost property on the New York MTA?

To report lost property on the New York MTA, it is important to act promptly. Individuals should visit the MTA's official...

What should I do in case of delays or service interruptions?

Riders using the New York MTA system should stay informed about service status through the MTA website and in-station displays...
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