New York MTA Customer Service Phone Number

Hold time now: 2 mins (avg 2)
Best time to call: 10:45am
Get issue-specific help: See how other customers fixed the same problem, get targeted tips, hints, and advanced tools
Pro tip / get a human quickly: Direct to human
New York MTA's #1 Phone Number

Other customers got on the phone recently because:

Hi my name is Andrew wallerson I was church ave station I swipe my metro card and put i...
I lost my change purse with my license and Senior metro card on the b ** at about...
I lost a little change purse on the bus ** in Brooklyn about **:** pm . I had my senior...
Need to pay toll over the phone
My EasyPay Express card will not swipe at turnstiles. It just gives me an error message...
My EasyPayExpress card is being declined at all turnstiles. And the employees inside th...
I want to see the update on exam ****
I lost my wallet yesterday, and I believe I did so on the SMS ** bus, going west bound...
Estaba en The grand Central in new york y compre unos tickets de tren para llegar a Mer...
I lost backpack on subway left accidentally. Was turned in there, I had prior filled ou...
Harassment* discrimination**Date incident happened: October,**,*****Time incident happe...
Help me with my issue

New York MTA Customer Service Phone Number 212-638-7622 - Info & Statistics

Phone number to dial212-638-7622
Call-back availableYES
Message & get attentionNO
Call picked up by a real personYES
Department you're callingCustomer Service
Call center hours24 hours, 7 days
Best time to dial10:45am
Navigate phone maze to a humanDirect to human
Average wait2
Current wait2
Rank (among phone numbers)4
Rank (overall)4
Alternate methodsphone
Quality of communication75%
Quality of help73%
Customer votes646
Best phone number511
Information last updatedSun Jan 26 2020 10:00:00 GMT+0000 (UTC)

New York MTA's 212-638-7622 Customer Service Number

This New York MTA phone number is ranked #4 out of 4 because 13,692 New York MTA customers tried our tools and information and gave us feedback after they called. The reason customers call 212-638-7622 is to reach the New York MTA Customer Service department for problems like Make a booking, Change booking, Cancel booking, Overcharge/Strange charge, Loyalty program. As far as we can tell, New York MTA has call center locations in New York and you can call during their open hours 24 hours, 7 days. New York MTA has 4 phone numbers and 4 different ways to get customer help. We've compiled information about 212-638-7622 and ways to call or contact New York MTA with help from customers like yourself. Please help us continue to grow and improve this information and these tools by sharing with people you know who might find it useful.

Calling New York MTA

Calling New York MTA at this number should be pretty straightforward. Also important is what you do once you call, or what your other phone number options are. First of all, we strongly recommend using our free call-you-back tool. Essentially, we navigate their phone menu for you, wait on hold, and then call you when a representative from New York MTA Customer Service can talk. Generally, it saves you at least 27% of your wait time. So it's faster and you don't need to listen to bad hold music. Once on the phone with New York MTA's Customer Service department, you may need to provide them with information that identifies you as a customer, like your full name (or name on the account), email address, phone number, or an account number. It's usually worthwhile to gather this information before you call. Click here if you want to compare New York MTA's phone numbers against each other.

Contacting New York MTA in General

While 212-638-7622 is New York MTA's #4 most popular phone number, it's not the only way to get a hold of their customer care team. You already know from reading above that 511 is their best customer phone number overall, and we have put together a comparison of their 4 total ways to contact support for you to look at as well. One thing to keep in mind as you try to reach New York MTA help by calling them, is that other customers give their customer support at this number a 75% score for their communication skills and a 73% score for the overall help they received. That could be indicative of their abilities to help you resolve your problem overall, regardless of whether or not you call this number. Click here to see a comparison of all the phone numbers, social media and other avenues to contact New York MTA.

New York MTA Contact Info

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