Net-a-Porter.com Customer Service

Phone Number & Contact Info

Net-a-Porter.com's Best Phone Number

800-471-9303
Toll-free·Calls Customer Service·Most popular Net-a-Porter.com number
Q:

How do I talk to a live human at Net-a-Porter.com?

A:Calling this Net-a-Porter.com number should go right to a real human being
Q:

Does Net-a-Porter.com offer 24 hour customer service?

A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Thursday, and the most busy day is Friday.
Q:

How long will I wait on hold?

A:We don't expect that you will have to wait to talk to a person. This is a direct line. How is this calculated?

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Net-a-Porter.com phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Calling this Net-a-Porter.com number should go right to a real human being
Below are some clips we've found from Net-a-Porter.com's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

The first phone menu

"Please press one for English.
For English, please press one."
Excerpt from a call with Net-a-Porter.com
Monday, February 19, 2024 10:49 PM

After you press 1

"Thank you. Hello. And please listen carefully as our menu options may have changed. Calls are recorded for quality assurance. We're very excited to tell you about a special promotion for select callers. This will only take a moment. By answering just a few questions, we will find out if this offer is right for you. Are you or is someone in your household fifty years of age or older? Are you or is someone in your household fifty years of age or older?
Press one for yes.
If you or someone in your household is fifty years of age or older, Otherwise, press pound."
Excerpt from a call with Net-a-Porter.com
Monday, February 19, 2024 10:49 PM
In fact, much of this information on this page is superfluous because this Net-a-Porter.com phone number is a direct line to a human being. The line is well-staffed and you should anticipate a very short wait on hold or none whatsoever, as long as you are calling during business hours.
We don't know of any phone menus you would encounter when calling either.

What are the hours and when should I call?

Net-a-Porter.com operates the call center for this 800-471-9303 phone number 24 hours, 7 days. The short answer is that you should call on a Thursday. This observation and the following section are based on analysis of a sample set of 92 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Net-a-Porter.com phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Net-a-Porter.com staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Net-a-Porter.com is Thursday. The most busy day to call is Friday. Again, this is based on a sample of 92 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Tuesday. The longest wait in the queue on average occurs on Monday.

The best time to call Net-a-Porter.com

In summation, the best day to call Net-a-Porter.com is Thursday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Net-a-Porter.com staffs the call center well on Thursday.
Once again, please put this information in perspective because this phone number has no phone menu or long waits. It generally gets picked up right away if calling during their opening hours. If there is any way, it will typically be very short.

Why Customers Call Net-a-Porter.com

If you have time to do a bit of reading before you call Net-a-Porter.com, we recommend you read over some of our problem-specific articles.

Can I sell my items through Net-a-Porter?

Unfortunately, Net-a-Porter does not offer a platform for individuals to sell their own items. The website strictly operates as a retailer, showcasing and selling a curated selection of luxury fashion and beauty products from established brands and designers. While they provide a seamless and secure shopping experience for their customers, they do not facilitate individual item sales or act as a marketplace for third-party sellers. Net-a-Porter meticulously handpicks their inventory, ensuring only the finest and most sought-after items are featured on their website. Therefore, if you are interested in selling your items, you will need to explore other platforms or marketplaces dedicated to individual resale.

Top Net-a-Porter.com customer service problems

Click the link above to get answers to just about any Net-a-Porter.com customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.

Conclusion and closing notes

This is Net-a-Porter.com's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Net-a-Porter.com agent. This phone number is Net-a-Porter.com's best phone number because 552 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-471-9303 include Returns, Cancel order, Change order, Track order, Complaint and other customer service issues. Rather than trying to call Net-a-Porter.com first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone. In total, Net-a-Porter.com has 1 phone number. It's not always clear what is the best way to talk to Net-a-Porter.com representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Net-a-Porter.com. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Net-a-Porter.com. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

Call with our super-powered phone
  • Click to call- even from your desktop
  • We dial and get a human for you
  • AI-powered suggestions of what to say
  • Keep a transcript and other stats
  • Free, unintrusive: no account needed

Compare Net-a-Porter.com Customer Service

Was this page helpful?YesNeeds work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!