Net-a-Porter.com Customer FAQ
Top Answers & How-to Guides
What is Net-a-Porter.com's Phone Number?
The question we are asked most often is about how to talk to Net-a-Porter.com customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
What is your privacy policy?
At Net-a-Porter.com, we prioritize the privacy and security of our valued customers. Our privacy policy ensures that any personal information...
Ask any question you have about Net-a-Porter.com customer service, get an answer now.
Promotional Codes
How do I use a promotional code?
To use a promotional code on our website, simply add items to your shopping bag and proceed to checkout. During the checkout process,...
Order Tracking
Can I track my order?
Yes, you can easily track your order on Net-a-Porter.com. After placing your order, you will receive a confirmation email containing...
Return Policy
What is your return policy?
Our return policy at Net-a-Porter.com is designed to provide our customers with a hassle-free shopping experience. We understand that...
Order Changes
Can I cancel or change my order?
Yes, customers have the option to cancel or make changes to their orders on Net-a-Porter.com. However, this can only be done before...
Gift Cards
Do you offer gift cards?
Yes, we offer gift cards at Net-a-Porter.com. Our gift cards are the perfect way to treat your loved ones to a world of luxury fashion...
Size Guide
What is your size guide?
Our size guide at Net-a-Porter.com is a comprehensive resource to assist you in finding the perfect fit. We understand that sizing...
Privacy Policy
What is your privacy policy?
At Net-a-Porter.com, we prioritize the privacy and security of our valued customers. Our privacy policy ensures that any personal information...
Help me with my Net-a-Porter.com customer service issue
Ask any question you have about Net-a-Porter.com customer service. We will do our best to get you answers right away.
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Net-a-Porter.com issues reported to GetHuman