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Net-a-Porter.com Customer FAQ

Top Answers & How-to Guides

What is Net-a-Porter.com's Phone Number?

The question we are asked most often is about how to talk to Net-a-Porter.com customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How can I sign up for the newsletter?

To subscribe to the newsletter from Net-a-Porter.com, one should visit the website and find the sign-up link, often located at...

Can I sell my items through Net-a-Porter?

Net-a-Porter does not allow individuals to sell items directly on its platform, as it features curated collections from...
Ask any question you have about Net-a-Porter.com customer service, get an answer now.
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Recent Net-a-Porter.com Customer Questions

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Promotions and Offers

How do I use a promotional code?

To use a promotional code on Net-a-Porter.com, add desired items to your shopping cart, proceed to checkout, then enter the...
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Do you offer gift cards?

Net-a-Porter.com does sell gift cards, which make great presents for those who appreciate luxury fashion. They come in...
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Account Management

How can I sign up for the newsletter?

To subscribe to the newsletter from Net-a-Porter.com, one should visit the website and find the sign-up link, often located at...
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Can I sell my items through Net-a-Porter?

Net-a-Porter does not allow individuals to sell items directly on its platform, as it features curated collections from...
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What is your privacy policy?

Net-a-Porter.com prioritizes customer privacy with a detailed policy covering information collection, use, and security. It...
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Order Tracking and Changes

Can I track my order?

Yes, tracking orders with Net-a-Porter.com is possible. Customers receive an email with tracking information after shipment,...
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Can I cancel or change my order?

To change or cancel an order on Net-a-Porter.com, acting quickly is crucial due to fast processing. Modifications are usually...
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Can I reserve an item online for in-store pickup?

Net-a-Porter.com usually does not allow online reservations for in-store pickups, functioning mainly as an online retailer....
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Payments and Shipping

What payment methods do you accept?

Net-a-Porter.com allows several payment options including major credit and debit cards like Visa, MasterCard, American Express,...
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Do you offer international shipping?

Net-a-Porter.com does provide international shipping to many countries, allowing customers to access designer fashion globally....
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What are the shipping options available?

Net-a-Porter has various shipping options, including standard, expedited, and same-day delivery depending on the location. Each...
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Returns and Size Information

What is your return policy?

Net-a-Porter.com allows returns typically within twenty-eight days, provided items are unworn, unwashed, and tagged. Certain...
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What is your size guide?

Net-a-Porter.com offers an extensive size guide to assist shoppers in finding the ideal fit for luxury fashion. It includes...
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What is Net-a-Porter's policy on pre-order items?

Net-a-Porter's pre-order policy allows customers to reserve luxury items before their official release. It provides estimated...
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How do I return an item?

Returning items to Net-a-Porter.com is easy and requires adherence to their return policy, which outlines conditions such as...
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We look to the Net-a-Porter.com issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Net-a-Porter.com issues reported to GetHuman
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