What is your return policy?

Our return policy at Net-a-Porter.com is designed to provide our customers with a hassle-free shopping experience. We understand that sometimes items may not meet your expectations or fit perfectly. Therefore, we offer a generous 28-day return window from the date of delivery. To be eligible for a return, the item must be in its original, unworn condition with all tags intact. We accept returns on most products, excluding certain items such as swimwear and intimate apparel for hygiene reasons. To initiate a return, customers can access their online account and follow the guided return process. Once approved, a prepaid return label will be provided for convenience. Refunds are processed within 3-5 business days. Please note that some orders may be marked as final sale, meaning they are non-returnable. For detailed information, kindly refer to our Returns & Exchanges policy on our website.