Can I cancel or change my order?
Asked a year ago
Yes, customers have the option to cancel or make changes to their orders on Net-a-Porter.com. However, this can only be done before the order has been dispatched from their warehouse. Once the order has been shipped, it is no longer possible to cancel or modify it. To cancel or make changes, customers are advised to contact the Net-a-Porter Customer Care team as soon as possible through phone or email. In case customers need to change the delivery address, it is important to note that this can only be done for orders that have not been shipped yet. Net-a-Porter strives to accommodate customer preferences and requests within these stipulated timelines to ensure the best shopping experience.
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