NHS Direct Phone Number

Call NHS Direct customer service faster with GetHuman

020 7599 4200
Customer service
  • Calls NHS Direct's Customer Service department
  • The average hold time is 4m
  • The current wait is approximately 8m
  • Hours are 24 hours, 7 days
  • The best time to call is 2:45pm
  • Popular issues for this call center: Get insurance, Make/Chase a claim, Coverage question, Overcharge/Strange charge, and Renew coverage.
  • Reach a live NHS Direct agent: Use this number for all other non-health related enquiries

Reasons customers like you called recently

Waiting for pcr results
My daughter - Avantika Anoop, born on **rd Feb ****, residing in E* *BA, hasn't receiv...
How do I find my NHS number as I am back in the UK and working, after moving abroad...
I have been restrained during an endoscopy leaving me fighting for my life at St Thomas...
My harsh treatment on my endoscopy leaving me injured with more problems with my health
Suddenly got pain in my right side of neck just under my ear intense pain
i have been getting chest pains for about * months, it stared up * months ago as almost...

NHS Direct Customer Phone Number 020 7599 4200 - Stats

Phone number to dial020 7599 4200
Call-back availableNO
Call picked up by a real personYES
Department you're callingCustomer Service
Call center hours24 hours, 7 days
Best time to dial2:45pm
Average wait4 minutes
Current wait8 minutes
Rank (among phone numbers)1
Rank (overall)1
Communication channelsphone, web
Quality of communication88%
Quality of help93%
Customer votes795
Information last updatedWed Dec 06 2023 09:00:00 GMT+0000 (Coordinated Universal Time)

NHS Direct's Best Toll-Free/800 Customer Phone Number

This is NHS Direct's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a NHS Direct agent. This phone number is NHS Direct's Best Phone Number because 660 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 020 7599 4200 include Get insurance, Make/Chase a claim, Coverage question, Overcharge/Strange charge, Renew coverage and other customer service issues. Rather than trying to call NHS Direct first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, NHS Direct has 2 phone numbers. It's not always clear what is the best way to talk to NHS Direct representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

Contacting NHS Direct - by phone or otherwise

While 020 7599 4200 is NHS Direct's best toll-free number, there are 3 total ways to get in touch with them. The next best way to talk to their customer support team , according to other NHS Direct customers, is by calling their 111 phone number for their Customer Service department. Besides calling, the next favorite option for customers looking for help is via Online Help for Customer Service. If you think this information is inaccurate or know of other ways to contact NHS Direct please let us know so we can share with other customers. And you can click here if you want to compare all the contact information we've gathered for NHS Direct.

What is GetHuman's Relationship to NHS Direct?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like NHS Direct. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

More Toll-free & Customer Numbers

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Beyond the Phone Number

There are other ways to get in touch with NHS Direct, including their website / help desk. Visit our NHS Direct Customer Service page for more information.
NHS Direct Customer Service

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