NHS Direct Customer Service Phone Number

Hold time now: 8 mins (avg 2)
Best time to call: 2pm
Get issue-specific help: See how other customers fixed the same problem, get targeted tips, hints, and advanced tools
Pro tip / get a human quickly: Use this number for health enquiries
This is not the most popular NHS Direct phone number (it's ranked #2). Most customers call 020 7599 4200 for support: Click here for best option

NHS Direct Customer Service Phone Number 111 - Info & Statistics

Phone number to dial111
Call-back availableNO
Message & get attentionNO
Call picked up by a real personYES
Department you're callingCustomer Service
Call center hours24 hours, 7 days
Best time to dial2pm
Navigate phone maze to a humanUse this number for health enquiries
Average wait2
Current wait8
Rank (among phone numbers)2
Rank (overall)3
Alternate methodsweb or phone
Quality of communication72%
Quality of help79%
Customer votes247
Best phone number020 7599 4200
Information last updatedTue May 17 2022 08:00:00 GMT+0000 (Coordinated Universal Time)

NHS Direct's 111 Customer Service Number

This NHS Direct phone number is ranked #2 out of 2 because 660 NHS Direct customers tried our tools and information and gave us feedback after they called. The reason customers call 111 is to reach the NHS Direct Customer Service department for problems like Get insurance, Make/Chase a claim, Coverage question, Overcharge/Strange charge, Renew coverage. As far as we can tell, NHS Direct has call center locations in null and you can call during their open hours 24 hours, 7 days. NHS Direct has 2 phone numbers and 3 different ways to get customer help. We've compiled information about 111 and ways to call or contact NHS Direct with help from customers like yourself. Please help us continue to grow and improve this information and these tools by sharing with people you know who might find it useful.

Calling NHS Direct

Calling NHS Direct at this number should be pretty straightforward. Also important is what you do once you call, or what your other phone number options are. Unfortunately, our call-you-back tool is not available for 111. For companies that we support, we call for you, press the right buttons to get through the phone menus, wait on hold, and call you back when NHS Direct Customer Service agents can talk. It's not available here, but keep an eye out for it when future customer service issues arise with companies other than NHS Direct Once on the phone with NHS Direct's Customer Service department, you may need to provide them with information that identifies you as a customer, like your full name (or name on the account), email address, phone number, or an account number. It's usually worthwhile to gather this information before you call.

Contacting NHS Direct in General

While 111 is NHS Direct's #2 most popular phone number, it's not the only way to get a hold of their customer care team. You already know from reading above that 020 7599 4200 is their best customer phone number overall, and we have put together a comparison of their 3 total ways to contact support for you to look at as well. One thing to keep in mind as you try to reach NHS Direct help by calling them, is that other customers give their customer support at this number a 72% score for their communication skills and a 79% score for the overall help they received. That could be indicative of their abilities to help you resolve your problem overall, regardless of whether or not you call this number.

NHS Direct Contact Info

Other NHS Direct Phone Numbers

Customer Service020 7599 4200

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