NC DMA Dental and Orthodontic Services Customer Service

Phone Number & Contact Info

NC DMA Dental and Orthodontic Services's Best Phone Number

919-855-4280
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Q:

How do I talk to a live human at NC DMA Dental and Orthodontic Services?

A:Calling this NC DMA Dental and Orthodontic Services number should go right to a real human being
Q:

Does NC DMA Dental and Orthodontic Services offer 24 hour customer service?

A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Monday, and the most busy day is Friday.
Q:

How long will I wait on hold?

A:We don't expect that you will have to wait to talk to a person. This is a direct line. How is this calculated?

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this NC DMA Dental and Orthodontic Services phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Calling this NC DMA Dental and Orthodontic Services number should go right to a real human being
In fact, much of this information on this page is superfluous because this NC DMA Dental and Orthodontic Services phone number is a direct line to a human being. The line is well-staffed and you should anticipate a very short wait on hold or none whatsoever, as long as you are calling during business hours.
We don't know of any phone menus you would encounter when calling either.

What are the hours and when should I call?

NC DMA Dental and Orthodontic Services operates the call center for this 919-855-4280 phone number 24 hours, 7 days. The short answer is that you should call on a Monday. This observation and the following section are based on analysis of a sample set of 18 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this NC DMA Dental and Orthodontic Services phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like NC DMA Dental and Orthodontic Services staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call NC DMA Dental and Orthodontic Services is Monday. The most busy day to call is Friday. Again, this is based on a sample of 18 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Wednesday. The longest wait in the queue on average occurs on Monday.

The best time to call NC DMA Dental and Orthodontic Services

In summation, the best day to call NC DMA Dental and Orthodontic Services is Monday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that NC DMA Dental and Orthodontic Services staffs the call center well on Monday.
Once again, please put this information in perspective because this phone number has no phone menu or long waits. It generally gets picked up right away if calling during their opening hours. If there is any way, it will typically be very short.

Why Customers Call NC DMA Dental and Orthodontic Services

If you have time to do a bit of reading before you call NC DMA Dental and Orthodontic Services, we recommend you read over some of our problem-specific articles.

Does NC DMA cover orthodontic services?

No, NC DMA (North Carolina Department of Medical Assistance) does not cover orthodontic services. Orthodontic treatments such as braces, retainers, and other dental appliances are not within the scope of services provided by NC DMA. The agency primarily focuses on offering dental care for preventive and basic dental services such as cleanings, X-rays, fillings, extractions, and dentures. Medicaid recipients in North Carolina can access dental services through their managed care organization (MCO) or dental provider under the NC Medicaid Direct program. However, orthodontic procedures for Medicaid recipients are generally not covered unless they are deemed medically necessary due to severe dental abnormalities impacting overall health or function. This is in line with the agency's mission to prioritize essential healthcare services and allocate resources accordingly.

What dental services are covered by NC DMA?

NC DMA Dental and Orthodontic Services cover a range of dental services for eligible North Carolina Medicaid and Health Choice recipients. These services include preventive and basic dental care such as regular check-ups, cleanings, X-rays, fillings, and extractions. Additionally, emergency dental services are covered to provide immediate relief for severe pain, swelling, infection, or trauma. Some limited orthodontic treatments are also covered for qualifying individuals, specifically in cases where the condition severely impacts the recipient's oral health and function. However, cosmetic orthodontic treatments are generally not covered. To access these services, eligible individuals should contact their dental provider to verify their Medicaid or Health Choice coverage and schedule an appointment.

Are cosmetic dental procedures covered by NC DMA?

No, cosmetic dental procedures are generally not covered by NC DMA (North Carolina Division of Medical Assistance). NC DMA only provides coverage for dental services that are deemed medically necessary to treat oral health conditions and restore oral function. Cosmetic procedures, such as teeth whitening or veneers, are considered elective and primarily focus on improving the appearance of the teeth rather than addressing a medical need. Examples of covered services may include fillings, extractions, root canals, and dentures that are necessary for maintaining oral health and function. It is important to consult the NC DMA guidelines or contact the agency directly for specific information regarding dental coverage and eligibility.

Top NC DMA Dental and Orthodontic Services customer service problems

Click the link above to get answers to just about any NC DMA Dental and Orthodontic Services customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.

Conclusion and closing notes

This is NC DMA Dental and Orthodontic Services's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a NC DMA Dental and Orthodontic Services agent. This phone number is NC DMA Dental and Orthodontic Services's best phone number because 108 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 919-855-4280 include and other customer service issues. Rather than trying to call NC DMA Dental and Orthodontic Services first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone. In total, NC DMA Dental and Orthodontic Services has 1 phone number. It's not always clear what is the best way to talk to NC DMA Dental and Orthodontic Services representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for NC DMA Dental and Orthodontic Services. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like NC DMA Dental and Orthodontic Services. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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