A:Yes! This call center operates 24 hours a day, 7 days a week.The least busy day is Sunday, and the most busy day is Friday.
Q:
How long will I wait on hold?
A:The average hold time is 1 minute and 36 seconds.The longest hold times are on Wednesday, and the shortest are on Sunday.You can skip the hold time for free.
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Mint Mobile below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Mint Mobile phone number to document the phone system.
Here is how our research team describes the way the Mint Mobile phone system greets you: Thanks for calling Mint Mobile. Hold on one second while we get started. Are you calling about an active mobile number? For 'yes,' press 1; for 'no,' press 2.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 2, then keep pressing 0
Below are some clips we've found from Mint Mobile's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thanks for calling Mint Mobile.
Hold on one second while we get started.
Are you calling about an active Mint mobile number?
For yes, press one. For no, press two.
Are you calling if you already have a Mint Mobile SIM card and need to start a new activation, press one.
For help with the current Thanks for joining Mint Mobile."
Excerpt from a call with Mint Mobile
Saturday, January 20, 2024 4:42 PM
They may ask your reason for calling (instead of a menu)
"Welcome to Mint Mobile. Let's get you taken care of.
Tell me, what is the reason for your call?"
Excerpt from a call with Mint Mobile
Sunday, May 26, 2024 8:55 PM
They may ask you to enter information with the dial pad
"Thanks for calling Mint Mobile.
Hold on one second while we get started.
Are you calling about an ActivMed mobile number? For yes, go ahead and enter your Mint Mobile phone number."
Excerpt from a call with Mint Mobile
Monday, September 2, 2024 1:08 AM
The first phone menu
"Thanks for calling Mint Mobile.
Hold on one second while we get started.
Are you calling about an Activmint mobile number? For yes, press one.
No, press two."
Excerpt from a call with Mint Mobile
Wednesday, June 19, 2024 12:55 AM
After you press 2
"Are you if you already have a Mint Mobile SIM card, and need to start a new activation, press one.
For help with the current activation, press two."
Excerpt from a call with Mint Mobile
Monday, February 5, 2024 11:26 PM
What are the hours and when should I call?
Mint Mobile operates the call center for this 800-683-7392 phone number 24 hours, 7 days.The short answer is that you should call on a Sunday.This observation and the following section are based on analysis of a sample set of 840 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the Mint Mobile call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Mint Mobile phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Mint Mobile staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Mint Mobile is Sunday.The most busy day to call is Friday, which averages 169% more phone calls by comparison.Again, this is based on a sample of 840 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Tue
Wed
Thu
Fri
Busiest
Sat
The shortest wait on hold
We measured the shortest hold times to be on Sunday.The longest wait in the queue on average occurs on Wednesday, which is 1656% longer than the minimum.As you can see, there is more fluctuation in hold time over the course of the week than there is in call volume.
In summation, the best day to call Mint Mobile is Sunday.In this case, it's a no-brainer. Sunday is not only the least busy day for calling this Mint Mobile number, but it is also the day with the shortest hold times.
Why Customers Call Mint Mobile
Below is a sample of recent calls to Mint Mobile, and their purpose. Are any of these similar to the reason you are trying to call?
Request for new SIM card: "My SIM card is broken."
- From a call lasting 5m 55s , Dec 17, 2024 3:50 PM
Fraudulent charges inquiry: "Somebody asked for a credit card. They've been charging me since August."
- From a call lasting 10m 55s , Dec 14, 2024 2:55 AM
Information about why customers call Mint Mobile is extracted from issues that customers have reported to GetHuman.
This is Mint Mobile's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Mint Mobile agent. This phone number is Mint Mobile's best phone number because 49,731 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-683-7392 include and other customer service issues. Rather than trying to call Mint Mobile first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone. In total, Mint Mobile has 1 phone number. It's not always clear what is the best way to talk to Mint Mobile representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Mint Mobile. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Mint Mobile. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.