I had a question to ask the Canadian branch of Microsoft, and for reasons unknown to me, it seems their live customer service line is not an active or effective resource. I attempted to call the company several times over a number of days and was unable to make any contact with a live person or a menu of options for customer service help. Since I had a question about a software update that was automatically performed on my computer, rendering it practically useless, I had concerns that I would have liked to address with a live agent. I would have taken any live agent, but I couldn't even find a way to talk to a technical support rep or salesperson.
The 877-568-2495 phone number was the first contact number I found after a simple Google search, so I started with it. Every time I called it said, "Sorry, it appears that the requested service is not available at this time. Please visit help.microsoft.com for further assistance." Since I didn't want to talk to a robot or chat engine, but rather to someone who could explain to me why the software update went south, I kept trying to reach a live customer service representative.
As mentioned, I called this number several times at different hours of the day, and then finally, I decided to search online to see if there was another phone number that I could use. The Microsoft help website did offer the choice for users to access a live chat or to request a phone call back from a customer service agent.
While looking for another phone number to call, I saw there was no option for retail customers to call Microsoft directly, but there was an option for business customers to call the company. Interestingly enough, the number for business users was the same as the one I had been calling. I tried it again, but I received the same message. There was a second number listed under it, 905-568-0434, but when I called that number I also got the same recorded message.
I ended up using the website to request that a person call me back, and I was able to talk to someone in less than five minutes. So in the future, that's the way I will address any Microsoft issues. However, I don't understand the point of publishing a customer service phone number if no one is going to man it.
This is Microsoft (Canada)'s best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Microsoft (Canada) agent. This phone number is Microsoft (Canada)'s Best Phone Number because 990 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 877-568-2495 include Returns, Cancel order, Change order, Technical support, Track order and other customer service issues. Rather than trying to call Microsoft (Canada) first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or chat. In total, Microsoft (Canada) has 1 phone number. It's not always clear what is the best way to talk to Microsoft (Canada) representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like Microsoft (Canada). For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.