Microsoft (Canada) Customer Service

Phone Number & Contact Info

Microsoft (Canada)'s Best Phone Number

Toll-free·Calls Customer Service·Most popular Microsoft (Canada) number

How do I talk to a live human at Microsoft (Canada)?

A:Press 1, 1, 1, 1

Does Microsoft (Canada) offer 24 hour customer service?

A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Sunday, and the most busy day is Thursday.

How long will I wait on hold?

A:The average hold time is 2 minutes. The longest hold times are on Friday, and the shortest are on Monday. How is this calculated?

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Microsoft (Canada) phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 1, 1, 1, 1
Here is how our research team describes the way the Microsoft (Canada) phone system greets you: To continue with being recorded, press 1. To continue without being recorded, press 2. Are you calling as a home user or a business user?
Below are some clips we've found from Microsoft (Canada)'s phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

Heard when the phone system first answers

"Hi. Thanks for calling Microsoft. To help us to improve the quality of our products, services, and training, this call may be recorded or monitored. Information collected on this call may be transferred to other countries. To consent to recording or monitoring of this call, press one. To continue without recording or monitoring, press two. I did not detect a valid response there. Please try again."
Excerpt from a call with Microsoft (Canada)
Wednesday, January 17, 2024 7:41 PM

They may ask your reason for calling (instead of a menu)

"Hi. Thanks for calling Microsoft. To help us to improve the quality of our products, services, and training, this call may be recorded or monitored, and information collected on call may be transferred to other countries. To consent to recording or monitoring of this call, press one. Or to continue without recording or monitoring, press two. I did not detect a valid response there.
Thank you. This call will not be recorded or monitored.
To help me best assist you, I need to know if you are calling as a home user, or a business user."
Excerpt from a call with Microsoft (Canada)
Thursday, May 16, 2024 6:57 PM

The first phone menu

"Hi. Thanks for calling Microsoft. To help us to improve the quality of our products, services, and training, this call may be recorded or monitored, and information collected on this call may be transferred to other countries.
To consent to recording or monitoring of this call, press one.
Or to continue without recording or monitoring, press two."
Excerpt from a call with Microsoft (Canada)
Friday, May 3, 2024 10:17 PM

What are the hours and when should I call?

Microsoft (Canada) operates the call center for this 877-568-2495 phone number 24 hours, 7 days. The short answer is that you should call on a Monday. This observation and the following section are based on analysis of a sample set of 321 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Microsoft (Canada) phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Microsoft (Canada) staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Microsoft (Canada) is Sunday. The most busy day to call is Thursday, which averages 238% more phone calls by comparison. Again, this is based on a sample of 321 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Monday. The longest wait in the queue on average occurs on Friday.

The best time to call Microsoft (Canada)

In summation, the best day to call Microsoft (Canada) is Monday. It isn't the least busy day, but the fact that hold times are shortest combined with it being on the busy side tells us that Microsoft (Canada) staffs up on Monday to handle the higher call volume, and that makes it the best time to call.

Calling this Microsoft (Canada) Customer Number

Jeff Whelpley is the editor / author responsible for this content.
Aug 30, 2023

I had a question to ask the Canadian branch of Microsoft, and for reasons unknown to me, it seems their live customer service line is not an active or effective resource. I attempted to call the company several times over a number of days and was unable to make any contact with a live person or a menu of options for customer service help. Since I had a question about a software update that was automatically performed on my computer, rendering it practically useless, I had concerns that I would have liked to address with a live agent. I would have taken any live agent, but I couldn't even find a way to talk to a technical support rep or salesperson.

The 877-568-2495 phone number was the first contact number I found after a simple Google search, so I started with it. Every time I called it said, "Sorry, it appears that the requested service is not available at this time. Please visit for further assistance." Since I didn't want to talk to a robot or chat engine, but rather to someone who could explain to me why the software update went south, I kept trying to reach a live customer service representative.

As mentioned, I called this number several times at different hours of the day, and then finally, I decided to search online to see if there was another phone number that I could use. The Microsoft help website did offer the choice for users to access a live chat or to request a phone call back from a customer service agent.

While looking for another phone number to call, I saw there was no option for retail customers to call Microsoft directly, but there was an option for business customers to call the company. Interestingly enough, the number for business users was the same as the one I had been calling. I tried it again, but I received the same message. There was a second number listed under it, 905-568-0434, but when I called that number I also got the same recorded message.

I ended up using the website to request that a person call me back, and I was able to talk to someone in less than five minutes. So in the future, that's the way I will address any Microsoft issues. However, I don't understand the point of publishing a customer service phone number if no one is going to man it.

Jeff truly believes that all customers deserve good service. He’s been building tools, inventing phone tree hacks and helping customers since before his days at GetHuman. He's also a Google GDE and involved in the Angular community.

Why Customers Call Microsoft (Canada)

If you have time to do a bit of reading before you call Microsoft (Canada), we recommend you read over some of our problem-specific articles.

What are the different versions of Microsoft Office available in Canada?

There are several versions of Microsoft Office available in Canada to cater to different needs. The main versions include Microsoft Office Home and Student, which includes essential tools like Word, Excel, and PowerPoint for personal and educational use. For small businesses, there is Microsoft Office Home and Business, offering additional features like Outlook for efficient email management. Larger businesses can opt for Microsoft Office Standard or Professional Plus, which provide advanced capabilities such as Access and Publisher. Microsoft Office 365 is a popular subscription-based option that offers cloud-based productivity tools accessible from multiple devices. It also includes various plans designed specifically for home, personal, business, and enterprise use, offering flexibility and scalability. Overall, Microsoft offers a range of Office versions in Canada to suit various user requirements.

Where can I find Microsoft Store locations in Canada?

You can find Microsoft Store locations in Canada by visiting the official Microsoft website. Click on the "Store" option on the top menu, and then select "Find a store" from the dropdown menu. This will direct you to the Store Locator page, where you can enter your location, city, or postal code in the search box. A list of Microsoft Store locations closest to your specified area will be displayed, along with their addresses, contact numbers, and operating hours. You can also access additional details, such as in-store events and workshops, by clicking on the desired store. Furthermore, you can schedule an appointment or book sessions with experts for personalized support.

Top Microsoft (Canada) customer service problems

Click the link above to get answers to just about any Microsoft (Canada) customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Microsoft (Canada), and their purpose. Are any of these similar to the reason you are trying to call?
Concern about email: "I received an email about closing my Hotmail account, is that true?"
- From a call lasting 1m 34s , Mar 23, 2024 1:30 PM
Xbox technical support: "I'd just like some technical support, please."
- From a call lasting 1m 46s , Feb 29, 2024 6:52 PM
Dual monitor setup: "I need help setting up dual monitors on Windows."
- From a call lasting 1m 52s , Feb 3, 2024 11:12 PM
Hotmail not working: "My Hotmail is not working, can't send or receive any mail."
- From a call lasting 2m 5s , Jan 17, 2024 7:41 PM

More Microsoft (Canada) Customer Service Contacts

There are of course other ways to contact Microsoft (Canada) customer service besides the phone. Below we list the best ones, by medium.

Microsoft (Canada) Customer Service Live Chat - Customer Service
Online customer service chat
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, Microsoft (Canada) provides this option.

Conclusion and closing notes

This is Microsoft (Canada)'s best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Microsoft (Canada) agent. This phone number is Microsoft (Canada)'s best phone number because 990 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 877-568-2495 include Returns, Cancel order, Change order, Technical support, Track order and other customer service issues. Rather than trying to call Microsoft (Canada) first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or chat. In total, Microsoft (Canada) has 1 phone number. It's not always clear what is the best way to talk to Microsoft (Canada) representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Microsoft (Canada). The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Microsoft (Canada). For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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