Microsoft (Canada) Customer FAQ

If Outlook is receiving emails but not sending them, check your internet connection first. Then, ensure that your account settings are correct, including your SMTP server settings. It's also a good idea to verify that there are no large attachments that might be causing the issue. Sometimes, antivirus software or firewalls can block outgoing emails, so ensure they are configured correctly. Finally, you can try restarting Outlook or your device. If the problem persists, additional troubleshooting may be needed.

It sounds like you're facing issues with account recovery on your Hotmail account. If you've reached the limit on entering codes, it's best to wait until the cooldown period is over. In the meantime, ensure you haven't overlooked any recovery options available to you. Sometimes, persistent issues can be resolved by trying again after a day or two.

You can cancel your Microsoft Office Basic Subscription by following these steps: 1. Sign in to the Services & subscriptions page of your Microsoft account. 2. Locate the subscription you want to cancel, and then press Manage. 3. On the next page, select Cancel or Upgrade or Cancel, depending on your subscription type. Follow the prompts to finalize the cancellation. Please remember that the remaining time in your existing subscription won't be refunded if you cancel before the subscription period ends. The subscription remains active until it reaches the expiry date.

If you're unable to access your Outlook account, there are several steps you can take. First, ensure you're entering the correct email address and password for your account. If you've forgotten your password or suspect it's incorrect, you can reset it via Microsoft's Account Recovery page. If your account is locked due to many failed sign-in attempts, you'll need to wait and try later, usually after 24 hours. Keep in mind not to guess your password to avoid further account lockout. If your issue persists, it could be due to a server problem or your account might have been hacked. Check the status of Outlook's servers and also consider securing your account.

There could be several reasons why your Microsoft ergonomic keyboard stops working. Some possible solutions include: 1. Checking the wireless connection if it's a wireless model. Ensure your device is within range of the USB receiver plugged into your computer. 2. Replacing the batteries if your device is battery-operated. 3. Verifying that the USB receiver is securely plugged into the computer. If it is, try using another USB port. 4. Restarting the computer to resolve potential software glitches. 5. Installing the latest drivers for your Microsoft keyboard from the official website. 6. Ensure there's no physical damage or debris obstructing the keys. Remember, if troubleshooting doesn't solve the problem, your device may need service or replacement.