Memphis Light, Gas and Water Customer Service

Phone Number & Contact Info

Memphis Light, Gas and Water's Best Phone Number

901-544-6549
Calls Customer Service·Most popular Memphis Light, Gas and Water number
Q:

How do I talk to a live human at Memphis Light, Gas and Water?

A:Dial # after each prompt (4 times)
Q:

Does Memphis Light, Gas and Water offer 24 hour customer service?

A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Friday, and the most busy day is Wednesday.
Q:

How long will I wait on hold?

A:The average hold time is 4 minutes. The longest hold times are on Friday, and the shortest are on Wednesday. How is this calculated?

Memphis Light, Gas and Water Customer Phone Numbers

Customer Service

901-820-7878
24 hours, 7 days · Press # at each prompt (4 times) ·

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Memphis Light, Gas and Water phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Dial # after each prompt (4 times)

What are the hours and when should I call?

Memphis Light, Gas and Water operates the call center for this 901-544-6549 phone number 24 hours, 7 days. The short answer is that you should call on a Friday. This observation and the following section are based on analysis of a sample set of 120 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Memphis Light, Gas and Water phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Memphis Light, Gas and Water staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Memphis Light, Gas and Water is Friday. The most busy day to call is Wednesday. Again, this is based on a sample of 120 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Wednesday. The longest wait in the queue on average occurs on Friday.

The best time to call Memphis Light, Gas and Water

In summation, the best day to call Memphis Light, Gas and Water is Friday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Memphis Light, Gas and Water staffs the call center well on Friday.

Why Customers Call Memphis Light, Gas and Water

If you have time to do a bit of reading before you call Memphis Light, Gas and Water, we recommend you read over some of our problem-specific articles.

What are the contact hours for Memphis Light, Gas and Water customer service?

The contact hours for Memphis Light, Gas and Water customer service are Monday to Friday, from 8:00 a.m. to 7:00 p.m. and Saturday, from 9:00 a.m. to 5:00 p.m. Our dedicated customer service representatives are available during these hours to assist you with any inquiries, requests, or concerns you may have regarding your electric, gas, or water services. Whether you need assistance with billing, outages, service connections, or any other related issues, feel free to contact us during our customer service hours. We strive to provide the highest level of support to ensure that your experience with Memphis Light, Gas and Water is efficient, reliable, and hassle-free.

Can I view my utility usage history online?

Yes, you can conveniently view your utility usage history online through our customer portal. Memphis Light, Gas and Water offers an easily accessible online platform where customers can access detailed information about their utility usage over time. By logging into your account on our website, you can view and analyze your utility consumption patterns, including electricity, gas, and water usage. This feature enables you to monitor your usage trends, track any changes in your consumption behavior, and make informed decisions about optimizing your utility usage. Stay in control of your utility usage by accessing your usage history online with Memphis Light, Gas and Water's user-friendly customer portal.

Can I set up automatic payments for my utility bills?

Yes, Memphis Light, Gas and Water offers the convenience of setting up automatic payment for your utility bills. With our automatic payment option, you can easily manage your bills without the hassle of manual payments. By enrolling in our AutoPay program, your utility bills will be deducted directly from your chosen payment method on the due date, ensuring timely payments and eliminating the need for writing and mailing checks each month. To sign up for automatic payments, simply visit our website and log in to your account. Navigate to the payment options section, select AutoPay, and follow the provided instructions to set up this convenient feature. Experience the ease and efficiency of automatic payments with Memphis Light, Gas and Water today!

Top Memphis Light, Gas and Water customer service problems

Click the link above to get answers to just about any Memphis Light, Gas and Water customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.

More Memphis Light, Gas and Water Customer Service Contacts

There are of course other ways to contact Memphis Light, Gas and Water customer service besides the phone. Below we list the best ones, by medium.

Memphis Light, Gas and Water Customer Service Live Chat

webchat.mlgw.org - Customer Service
Fill out the form for online chat
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, Memphis Light, Gas and Water provides this option.

Conclusion and closing notes

This is Memphis Light, Gas and Water's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Memphis Light, Gas and Water agent. This phone number is Memphis Light, Gas and Water's best phone number because 720 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 901-544-6549 include Setup service, Book appointment, Change appointment, Meter reading, Cancel service and other customer service issues. Rather than trying to call Memphis Light, Gas and Water first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or chat. In total, Memphis Light, Gas and Water has 2 phone numbers. It's not always clear what is the best way to talk to Memphis Light, Gas and Water representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Memphis Light, Gas and Water. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Memphis Light, Gas and Water. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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