Mattel Phone Number

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Customer service
Current Wait: 5 mins (4m avg)
Hours: Mon-Fri 9am-6pm EST; best time to call: 1:15pm
Get targeted help: Tell us the issue so we get you to right rep, offer relevant tips, reminders & follow-up!
Get to a live person fastest: Press 1, then 3.

Reasons customers like you called recently

Dolls I bought are full of factory errors. Wanted to inquire about possibly exchanging...
It for a good cost I like a mystery barbie for free can I give you my information my na...
Order CHP******* confirmed**I ordered some Barbies and I noticed the address was wrong...
Where can I buy Mattel Jurassic world stem Tyrannosaurus rex anatomy kit? No one seems...
Hi Mattel I have been trying to get in contact with you about a new project i would lik...
hi I have a problem with a new project i want Mattel to work on. Everyone is looking fo...
I have four outstanding orders with Mattel and I am not getting anywhere regarding wher...
See more recent reasons for calling

Help me with my issue

Customer Number 800-524-8697 - by the Numbers

Phone number to dial800-524-8697
Call-back availableYES
Call picked up by a real personYES
Department you're callingCustomer Service
Call center hoursMon-Fri 9am-6pm EST
Best time to dial1:15pm
Navigate phone maze to a humanPress 1, then 3.
Average wait
Current wait5
Rank (among phone numbers)1
Rank (overall)1
Alternate methodsphone, web
Quality of communication91%
Quality of help82%
Customer votes658
Information last updatedFri Dec 02 2022 08:00:00 GMT+0000 (Coordinated Universal Time)

Mattel's Best Toll-Free/800 Customer Phone Number

This is Mattel's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Mattel agent. This phone number is Mattel's Best Phone Number because 606 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-524-8697 include Where to buy, Complaint, Technical support, Returns, Repairs and other customer service issues. Rather than trying to call Mattel first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Mattel has 2 phone numbers. It's not always clear what is the best way to talk to Mattel representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

Contacting Mattel - by phone or otherwise

While 800-524-8697 is Mattel's best toll-free number, there are 3 total ways to get in touch with them. The next best way to talk to their customer support team , according to other Mattel customers, is by calling their phone number for their Customer Service department. Besides calling, the next favorite option for customers looking for help is via Online Help for Customer Service. If you think this information is inaccurate or know of other ways to contact Mattel please let us know so we can share with other customers. And you can click here if you want to compare all the contact information we've gathered for Mattel.

What is GetHuman's Relationship to Mattel?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like Mattel. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

Mattel Contact Info

Information gathered by GetHuman researchers and millions of customers that use GetHuman:
All Mattel contacts
Mattel Phone NumberBEST
Mattel Help Desk
General customer information

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