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Mattel Customer FAQ

Top Answers & How-to Guides

What is Mattel's Phone Number?

The question we are asked most often is about how to talk to Mattel customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Purchasing Information

Where can I purchase Mattel products?

Mattel products are available at numerous retail locations, including major stores and online platforms. One can find...
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What payment methods does Mattel accept?

Mattel accepts various payment methods including major credit and debit cards like Visa and MasterCard, as well as digital...
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Do you offer international shipping for Mattel products?

Mattel does not manage international shipping directly; this depends on the individual retailers. Many authorized sellers may...
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Can I purchase Mattel products directly from the website?

Mattel does not sell products directly on its website. Instead, it provides information and directs customers to authorized...
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Returns and Warranties

What is the return policy for Mattel products?

Mattel's return policy typically allows returns within thirty days of purchase for items in original packaging and condition,...
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Are there any warranty options for Mattel products?

Mattel provides warranties for various products that generally cover defects in materials and workmanship but do not include...
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What should I do if my Mattel toy is defective?

In the event of a defective Mattel toy, assess the issue and check the packaging for warranty and customer service information....
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Order Tracking and Updates

Can I track my order after it has been placed?

Yes, orders can usually be tracked after placement through the purchase website, as customers receive tracking details via...
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How do I stay updated on new Mattel product releases?

To keep updated on new products from Mattel, frequently check their official website for announcements. Following their social...
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Products and Promotions

What is the age range for Mattel toys and games?

Mattel produces a wide variety of toys and games suitable for infants, young children, tweens, and even adults. Their products...
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Are there any discounts or promotions available for Mattel products?

Mattel regularly provides discounts and promotions which can change based on various factors like the season. Customers can...
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Can I purchase replacement parts for Mattel products?

Yes, Mattel does offer options to purchase replacement parts for their products via their website. It is helpful to have...
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What is the process for requesting replacement parts for Mattel products?

To request replacement parts for Mattel products, customers should identify the product name and model number before visiting...
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Product Safety and Care

Are there any safety guidelines I should be aware of when using Mattel products?

It is important to adhere to safety guidelines when using Mattel products. Checking age recommendations on packaging,...
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Are there any recommended care instructions for Mattel toys?

Care instructions for Mattel toys differ based on their type and materials. Generally, it is essential to keep them clean with...
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Mattel issues reported to GetHuman
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