Mattel Customer Service

Ways to contact Mattel and solve common issues

Use Mattel's Phone Number

Mattel's customer service phone number is the best way to reach them and resolve issues. While there may be a wait, you will be able to talk to a real human being.
If you think your issue may not warrant a phone call, you can also read below for answers to common questions.
You can also scan over all the phone and non-phone-based contact information we've gathered for Mattel

Contacting Mattel customer support

Below you can compare and contrast the 3 ways to contact Mattel by looking at which ones are the fastest and which ones other customers recommend the most for solving Mattel customer service issues as reported to us by the 50 million or so customers that come to GetHuman each year and share their experiences. You can contact Mattel across the following channels: Phone, Web, Chat.

Phone number / contactWaitVotes
Customer Service
8 mins25
Online Help at
Customer Service
< 2 hrs10
Live Chat at
Customer Service
2 mins48

Mattel: top questions, issues & solutions

Be sure to check out the full answer to your question listed below. We have written extensive, step-by-step guides for even the most vexing of customer service problems for Mattel.
Do you offer international shipping for Mattel products?
Yes, Mattel offers international shipping for their products. They understand that their toys and games are loved by children all around the world, and they want to ensure that everyone has access to their products. Whether you live in North America, Europe, Asia, or any other part of the world, you can purchase and receive Mattel products through their international shipping services. They have partnered with reliable shipping providers to ensure that your order reaches you safely and in a timely manner. International shipping rates may vary depending on your location, but rest assured that Mattel is committed to providing a positive shopping experience for customers worldwide.
What payment methods does Mattel accept?
Mattel accepts various payment methods to ensure convenience for its customers. You can make purchases using major credit cards like Visa, MasterCard, American Express, and Discover. We also accept payments made through PayPal for added flexibility. To streamline the checkout process, Mattel offers the option of using Apple Pay or Google Pay. Please note that the availability of payment methods may vary based on your location and the specific website or platform you choose to make your purchase from. Rest assured, we take customer security seriously and adhere to the highest standards of encryption to protect your payment information.
Are there any warranty options for Mattel products?
Yes, Mattel offers warranty options for their products. They understand that customers expect high-quality toys and games, and they stand behind the products they create. Mattel provides a limited warranty that covers manufacturing defects for a specified period from the date of purchase. This warranty ensures that if any issues arise due to faulty materials or workmanship, customers can get a replacement or repair. To benefit from the warranty, customers must maintain proof of purchase and contact Mattel's customer service within the specified warranty period. However, it is important to note that the warranty does not cover damage caused by misuse, accidents, or normal wear and tear. Mattel remains committed to customer satisfaction and strives to resolve any concerns promptly through their warranty options.
Can I track my order after it has been placed?
Yes, customers can track their orders after placing them. Once an order has been confirmed and processed by Mattel, a tracking number is generated and sent to the customer's email address. This tracking number can be used to monitor the status and progress of the order. By visiting the Mattel website and accessing the "Track Order" feature, customers can enter their tracking number to retrieve real-time updates on the whereabouts of their shipment, including estimated delivery dates and any possible delays. Tracking is a convenient service provided by Mattel to ensure transparency and allow customers to stay informed about the journey of their order until it reaches their doorstep.
Are there any discounts or promotions available for Mattel products?
Yes, Mattel frequently offers discounts and promotions on their products to provide value and savings to their customers. These promotions can vary and are subject to change. Customers can stay informed about the latest discounts by visiting the "Promotions" page on the official Mattel website. Here, they will find ongoing deals, limited-time offers, and exclusive promotions for various products such as toys, games, and collectibles. Additionally, signing up for the Mattel newsletter will provide customers with updates on upcoming sales and special promotions. By regularly checking the website and subscribing to the newsletter, shoppers can take advantage of the discounts and promotions available, making their purchases more affordable and enjoyable.
Are there any safety guidelines I should be aware of when using Mattel products?
Yes, safety is our utmost priority at Mattel. To ensure a secure experience while using our products, we highly recommend following some essential safety guidelines. Firstly, please read and adhere to all instructions and warnings provided with the product. It is crucial to use the product only as intended and for its age-appropriate purpose. Regularly inspect toys for any signs of wear or damage and refrain from using if any issues are detected. Always supervise young children during playtime and keep small parts away from infants to prevent choking hazards. Additionally, ensure the product is stored in a safe place when not in use to avoid any accidents. Lastly, if you notice any safety concerns or have further inquiries, please reach out to our customer service team for assistance. Your safety is of utmost importance to us.
What is the return policy for Mattel products?
At Mattel, we strive for our customers' complete satisfaction with our products. We offer a hassle-free return policy to ensure your peace of mind. If you are not completely satisfied with your purchase, you can return the product within 30 days from the date of purchase. The item must be in its original packaging and condition, accompanied by the sales receipt or proof of purchase. Please note that personalized or customized items, as well as parts and accessories, are non-returnable. To initiate a return, simply contact our customer service team, and we will guide you through the process. We aim to process returns in a timely manner, providing either a full refund or an exchange for a different product. Choose Mattel with confidence, and we will make every effort to accommodate your needs.
There's more!
Click below to show 3 more questions, answers, and complete guides to common Mattel customer support problem.

Does GetHuman work with Mattel?

GetHuman does not work with Mattel's customer support operations, directly or in any other way. GetHuman has no partnership or relation to Mattel at all. GetHuman works with customers everywhere to compile the best tips and tools for reaching call centers faster and solving common customer problems effectively. Much of the information on this website comes from customers who struggled to find the best contact information or solve a problem and shared their story. The information on this website is edited frequently, but for the most accurate and up to date contact information, it may be useful to check Mattel's own website for new or more up to date information about calling or messaging their call center. If you'd like to help in the effort to improve customer service for all, please share this page!

Contacting Mattel at a Glance

Mattel has 1 chat option
Mattel has no customer email
Mattel has 1 help forum
Mattel has no twitter handle
Mattel has no facebook page
Contact information overview

Answered on this page:

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What is the age range for Mattel toys and games?
Solutions to common issues

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