What is the return policy for Mattel products?

At Mattel, we strive for our customers' complete satisfaction with our products. We offer a hassle-free return policy to ensure your peace of mind. If you are not completely satisfied with your purchase, you can return the product within 30 days from the date of purchase. The item must be in its original packaging and condition, accompanied by the sales receipt or proof of purchase. Please note that personalized or customized items, as well as parts and accessories, are non-returnable. To initiate a return, simply contact our customer service team, and we will guide you through the process. We aim to process returns in a timely manner, providing either a full refund or an exchange for a different product. Choose Mattel with confidence, and we will make every effort to accommodate your needs.