Massachusetts Bay Transportation Authority (MBTA) Phone Number

Calling Massachusetts Bay Transportation Authority (MBTA) customer service faster by GetHuman

800-392-6100
Customer service
Current Wait: 4 mins (3m avg)
Hours: Mon-Fri 6:30am-8pm, Sat-Sun 7:30am-6pm EST; best time to call: 3:15pm
Get targeted help: Tell us the issue so we get you to right rep, offer relevant tips, reminders & follow-up!
Get to a live person fastest: Press 1, then 1, then 6.

Reasons customers like you called recently

I was wondering if someone turned in a handheld radio
on June *th i was on the *** MBTA bus in Woburn MA. I have a senior charlie card that...
I'm sick of these train operators closing the door right in my face. I was right in fro...
Today is the *th time when boarding bus *** to sullivan station the driver said to me G...
I regularly take the orange line into work. For months now, you guys have been taking t...
See more recent reasons for calling

Help me with my issue

Customer Number 800-392-6100 - by the Numbers

Phone number to dial800-392-6100
Call-back availableYES
Call picked up by a real personYES
Department you're callingCustomer Service
Call center hoursMon-Fri 6:30am-8pm, Sat-Sun 7:30am-6pm EST
Best time to dial3:15pm
Navigate phone maze to a humanPress 1, then 1, then 6.
Average wait
Current wait4
Rank (among phone numbers)1
Rank (overall)1
Alternate methodsphone, web, twitter
Quality of communication77%
Quality of help81%
Customer votes611
Information last updatedSun May 09 2021 10:00:00 GMT+0000 (Coordinated Universal Time)

Massachusetts Bay Transportation Authority (MBTA)'s Best Toll-Free/800 Customer Phone Number

This is Massachusetts Bay Transportation Authority (MBTA)'s best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Massachusetts Bay Transportation Authority (MBTA) agent. This phone number is Massachusetts Bay Transportation Authority (MBTA)'s Best Phone Number because 1,326 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-392-6100 include Local services, File a report, Complaint and other customer service issues. Rather than trying to call Massachusetts Bay Transportation Authority (MBTA) we recommend you tell us what issue you are having and then possibly contact them via phone or web or twitter. In total, Massachusetts Bay Transportation Authority (MBTA) has 2 phone numbers. It's not always clear what is the best way to talk to Massachusetts Bay Transportation Authority (MBTA) representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

Contacting Massachusetts Bay Transportation Authority (MBTA) - by phone or otherwise

While 800-392-6100 is Massachusetts Bay Transportation Authority (MBTA)'s best toll-free number, there are 4 total ways to get in touch with them. The next best way to talk to their customer support team, according to other Massachusetts Bay Transportation Authority (MBTA) customers, is by calling their 617-222-3200 phone number for their Customer Service department. Besides calling, the next favorite option for customers looking for help is via Online Help for Customer Service. If you think this information is inaccurate or know of other ways to contact Massachusetts Bay Transportation Authority (MBTA) please let us know so we can share with other customers. And you can click here if you want to compare all the contact information we've gathered for Massachusetts Bay Transportation Authority (MBTA).

What is GetHuman's Relationship to Massachusetts Bay Transportation Authority (MBTA)?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like Massachusetts Bay Transportation Authority (MBTA). For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

Massachusetts Bay Transportation Authority (MBTA) Contact Info

Other Toll-free & Customer Numbers

Customer Service617-222-3200

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