What accessibility services does the MBTA provide?

The MBTA provides a range of accessibility services to ensure an inclusive and convenient travel experience for all passengers. These services include wheelchair-accessible vehicles, ramps or lifts on buses and subway stations, reserved seating for passengers with disabilities, audible and visual announcements on vehicles and platforms, and TTY/TDD telephone service for those with hearing impairments. Additionally, the MBTA offers "The RIDE" paratransit service for eligible individuals who are unable to use fixed-route public transportation. The agency is committed to enhancing accessibility infrastructure and continuously improving services. Passengers can also request assistance through MBTA's Customer Support Services, which offers information, suggestions, and resources to ensure everyone can navigate the transportation system efficiently and comfortably.