Massachusetts Bay Transportation Authority (MBTA) Customer Service

Ways to contact Massachusetts Bay Transportation Authority (MBTA) and solve common issues

Use Massachusetts Bay Transportation Authority (MBTA)'s Phone Number

Massachusetts Bay Transportation Authority (MBTA)'s customer service phone number is the best way to reach them and resolve issues. While there may be a wait, you will be able to talk to a real human being.
If you think your issue may not warrant a phone call, you can also read below for answers to common questions.
You can also scan over all the phone and non-phone-based contact information we've gathered for Massachusetts Bay Transportation Authority (MBTA)

Contacting Massachusetts Bay Transportation Authority (MBTA) customer support

Below you can compare and contrast the 4 ways to contact Massachusetts Bay Transportation Authority (MBTA) by looking at which ones are the fastest and which ones other customers recommend the most for solving Massachusetts Bay Transportation Authority (MBTA) customer service issues as reported to us by the 50 million or so customers that come to GetHuman each year and share their experiences. You can contact Massachusetts Bay Transportation Authority (MBTA) across the following channels: Phone, Web, Twitter.

Phone number / contactWaitVotes
Customer Service
3 mins14
Corporate Offices
2 mins18
Online Help at
Customer Service
< 8.5 hrs16
Customer Service
2 mins12

Massachusetts Bay Transportation Authority (MBTA): top questions, issues & solutions

Be sure to check out the full answer to your question listed below. We have written extensive, step-by-step guides for even the most vexing of customer service problems for Massachusetts Bay Transportation Authority (MBTA).
Are there discounts for seniors/students/children?
Yes, the Massachusetts Bay Transportation Authority (MBTA) offers discounts for seniors, students, and children. Seniors aged 65 or older are eligible for reduced fares with a Senior CharlieCard, which allows them to pay discounted rates on MBTA services. Students aged 12 to 25 can apply for a Student CharlieCard, which provides reduced fares on subway, bus, and commuter rail services during school days. Children aged 11 and under ride for free when accompanied by a paying adult. Additionally, reduced fares are available for eligible special needs passengers. These discounts aim to make public transportation more affordable and accessible for different age groups, ensuring a convenient and cost-effective commuting experience for all.
Can I bring bicycles on the MBTA?
Yes, bicycles are permitted on the MBTA, subject to certain guidelines. During weekdays, bicycles are allowed on all subway lines except from 7:00 am to 10:00 am and 4:00 pm to 7:00 pm. However, foldable bicycles are allowed at any time. On weekends, bicycles are allowed all day on all subway lines. For buses, bicycles are permitted on racks at the front or rear of the vehicle. Only single-seat bicycles are allowed, and electric bicycles must have the power turned off. Additionally, bicycles may be subject to space availability. It is recommended to avoid rush hours to ensure space availability and to follow all guidelines regarding bicycles on the MBTA.
What are the different types of passes available?
The MBTA offers various types of passes catering to different travel needs. The available options include the CharlieCard, which is a reusable plastic card allowing users to load stored value or monthly passes. The LinkPass is another popular choice, providing unlimited travel on subway, bus, and commuter rail services for a fixed duration. Additionally, there are monthly passes specifically designed for subway-only or bus-only travel. For seniors, eligible persons with disabilities, and qualified low-income individuals, reduced fare passes are available. Passengers can also purchase single-ride tickets for subway and bus trips. It's worth noting that these passes can be purchased at ticket vending machines, retail stores, or online for added convenience. More information on each pass type, including pricing and eligibility, is available on the MBTA website.
What are the hours of operation for the MBTA?
The MBTA operates with specific hours that vary depending on the mode of transportation. Generally, subway lines and the Silver Line operate from early morning until around midnight, with extended service on weekends. Buses follow schedule updates based on specific routes, but most operate from early morning to around midnight as well. Commuter Rail services have a more limited schedule, but trains typically run from early morning until late evening, with fewer runs on weekends. The exact hours for each line and route can be found on the MBTA website, or passengers can utilize the "Trip Planner" feature to get personalized travel times based on their departure and destination locations.
What is the MBTA?
The Massachusetts Bay Transportation Authority (MBTA) is the public agency responsible for operating and managing all public transportation systems in the Greater Boston area. It provides various modes of transportation services, including subways, buses, commuter rails, ferries, and paratransit services. The MBTA's extensive network covers the city of Boston and surrounding communities, facilitating the daily transportation needs of millions of commuters, residents, and tourists. It plays a vital role in connecting people to their desired destinations, whether it be for work, school, recreation, or other purposes. With a focus on efficiency, reliability, and accessibility, the MBTA strives to deliver safe and convenient transportation options for the public, promoting a greener and more sustainable community.
What does the MBTA fare cover?
The MBTA fare covers the cost of public transportation services provided by the Massachusetts Bay Transportation Authority. This includes access to the subway, bus, commuter rail, and ferry systems operated by the MBTA. The fare is used to support the maintenance, operation, and improvement of these transit modes, ensuring their ongoing availability and efficiency for the public. Additionally, the fare contributes to the upkeep of infrastructure, such as stations, tracks, and bus stops. It helps fund the salaries of employees and covers expenses related to fuel, electricity, and administrative costs. By paying the MBTA fare, passengers help sustain and enhance the reliable and convenient transportation network that serves the residents, workers, and visitors of the Greater Boston area.
Are pets allowed on the MBTA?
No, pets are not allowed on the MBTA. However, service animals are permitted to accompany individuals with disabilities while utilizing public transportation. This includes guide dogs, signal dogs, and other animals individually trained to perform tasks for people with disabilities. These service animals must be harnessed, leashed, or tethered, unless these devices interfere with the animal's work or the individual's disability prevents using these devices. It is important to ensure that the service animals do not obstruct pathways or disturb other passengers. For passengers traveling with pets, alternative arrangements should be made, such as considering a pet carrier or using other transportation modes that allow pets.
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Does GetHuman work with Massachusetts Bay Transportation Authority (MBTA)?

GetHuman does not work with Massachusetts Bay Transportation Authority (MBTA)'s customer support operations, directly or in any other way. GetHuman has no partnership or relation to Massachusetts Bay Transportation Authority (MBTA) at all. GetHuman works with customers everywhere to compile the best tips and tools for reaching call centers faster and solving common customer problems effectively. Much of the information on this website comes from customers who struggled to find the best contact information or solve a problem and shared their story. The information on this website is edited frequently, but for the most accurate and up to date contact information, it may be useful to check Massachusetts Bay Transportation Authority (MBTA)'s own website for new or more up to date information about calling or messaging their call center. If you'd like to help in the effort to improve customer service for all, please share this page!

Contacting Massachusetts Bay Transportation Authority (MBTA) at a Glance

Massachusetts Bay Transportation Authority (MBTA) has no chat option
Massachusetts Bay Transportation Authority (MBTA) has no customer email
Massachusetts Bay Transportation Authority (MBTA) has 1 help forum
Massachusetts Bay Transportation Authority (MBTA) has 1 twitter handle
Massachusetts Bay Transportation Authority (MBTA) has no facebook page
Contact information overview

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