Maryland Health Connection Customer Service

Phone Number & Contact Info

Maryland Health Connection's Best Phone Number

Toll-free·Calls Customer Service·Most popular Maryland Health Connection number

How do I talk to a live human at Maryland Health Connection?

A:Follow prompts

Does Maryland Health Connection offer 24 hour customer service?

A:Not at this number; hours here are Mon-Fri 8am-8pm, Sat 8am-6pm, Sun 8am-2pm EST. The least busy day is Monday, and the most busy day is Tuesday.

How long will I wait on hold?

A:The average hold time is 52 minutes. The longest hold times are on Friday, and the shortest are on Wednesday. How is this calculated?

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Maryland Health Connection phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Follow prompts
Below are some clips we've found from Maryland Health Connection's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

The first phone menu

"Thank you for calling Maryland Health Connection.
For English, press one.
For all other languages, press three."
Excerpt from a call with Maryland Health Connection
Tuesday, April 23, 2024 3:55 PM

What are the hours and when should I call?

Maryland Health Connection operates the call center for this 855-642-8572 phone number Mon-Fri 8am-8pm, Sat 8am-6pm, Sun 8am-2pm ET. The short answer is that you should call on a Monday. This observation and the following section are based on analysis of a sample set of 653 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Maryland Health Connection phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Maryland Health Connection staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Maryland Health Connection is Monday. The most busy day to call is Tuesday. Again, this is based on a sample of 653 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Wednesday. The longest wait in the queue on average occurs on Friday.

The best time to call Maryland Health Connection

In summation, the best day to call Maryland Health Connection is Monday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Maryland Health Connection staffs the call center well on Monday.

Why Customers Call Maryland Health Connection

If you have time to do a bit of reading before you call Maryland Health Connection, we recommend you read over some of our problem-specific articles.

What is Maryland Health Connection?

Maryland Health Connection is Maryland's official health insurance marketplace where individuals and families can compare and purchase quality health coverage. It was created as part of the Affordable Care Act to ensure access to affordable health insurance for all Maryland residents. Through Maryland Health Connection, individuals can shop for and enroll in various health insurance plans that suit their needs and budgets. The marketplace offers a range of coverage options, including private health plans, Medicaid, and dental plans. Maryland Health Connection also provides financial assistance to those who qualify, helping to reduce the cost of health insurance premiums. Additionally, the marketplace offers resources and assistance to help individuals understand their coverage options and make informed decisions about their healthcare.

What is the deadline to enroll in health coverage through Maryland Health Connection?

The deadline to enroll in health coverage through Maryland Health Connection varies depending on the type of plan and the individual's circumstances. For individuals who are eligible for Medicaid or the Children's Health Insurance Program (CHIP), enrollment is open all year round. However, for individuals seeking private health insurance, the deadline to enroll for coverage starting January 1st of the following year is typically December 15th. It is important to note that there are certain special enrollment periods available for individuals who experience qualifying life events, such as the loss of other health coverage or changes in family size. To ensure timely coverage, individuals are encouraged to visit Maryland Health Connection's website or contact their customer service for the most up-to-date information on enrollment deadlines.

What Do I Do If My Maryland Health Connection Account Has Been Suspended?

If your Maryland Health Connection account has been suspended, you have no option but to seek help from the call center. If you forgot your password, customer care agents with access to the Workers' Portal may help you reset it. You cannot reset your password if your account has already been suspended. If you no longer need the services of the Maryland Health Connection, you can contact the support team and ask to cancel. Maryland Health Connection allows you to dispute their decisions if you think that they are wrong.

Top Maryland Health Connection customer service problems

Click the link above to get answers to just about any Maryland Health Connection customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.

Conclusion and closing notes

This is Maryland Health Connection's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Maryland Health Connection agent. This phone number is Maryland Health Connection's best phone number because 3,918 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 855-642-8572 include Get insurance, Make/Chase a claim, Coverage question, Overcharge/Strange charge, Renew coverage and other customer service issues. Rather than trying to call Maryland Health Connection first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone. In total, Maryland Health Connection has 1 phone number. It's not always clear what is the best way to talk to Maryland Health Connection representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Maryland Health Connection. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Maryland Health Connection. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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