What Do I Do If My Maryland Health Connection Account Has Been Suspended?

If your Maryland Health Connection account has been suspended, you may have to ask for help from the customer support team. The customer service agents can help you reset your account.

Many Maryland Health Connection customers forget their passwords. It is easy to forget your password as you may not access your account often. The support agents can help you reset your password as long as your account has not been suspended

How to Reset Maryland Health Connection Password

Representatives of Maryland Health Connection with access to the Worker Portal can reset your password by following these steps;

1. Log into the Worker Portal

2. Click on the tab 'User Search'

3. Use the consumer's Social Security Number and name to search for them.

4. Use the magnifying glass to view user details

5. Enter the consumer's new password. You can't use any of their old passwords

6. Click on the button 'Reset Password'

7. You will see a message confirming that you successfully reset the password

If your account has already been suspended, the Maryland Health Connection call center is happy to help.

If you can't get the help you need, you may have no option but to cancel your Maryland Health Connection. The cancellation process is easy. Log into your account and click on the link 'End My Current Coverage.' To end your coverage, submit your cancellation request by the last date of the month. Another option to cancel your coverage is by contacting the support team on the phone or requesting in-person help.

If you have any questions about your eligibility for coverage, consider submitting an appeal. You can submit an appeal for almost any case with Maryland Health Connection. You have 90 days to submit your appeal. If you can't be present, an authorized representative can represent you.

There will be a hearing where you, a representative of the State, and a hearing officer will talk. It is your responsibility to explain why you think their decision was wrong.

The results of your case review may influence your eligibility and that of other members of your household. You may get to keep your eligibility for coverage. Seeking the representation of your lawyer may help improve your chances of success in a dispute.

All your complaints should be submitted in writing along with a signed form of consent. They should be sent to the postal address of the Maryland Insurance Administration.

Contacting the Support Team

The best way to contact Maryland Health Connection is on the phone. It is the only way to speak directly with a support agent. When you report that your account has been suspended, the customer care representatives may inquire about some of your personal information. They will use the information to identify your account and direct you to the most relevant help.

Availing the information fast may speed up the process. You may have to contact the support agents a few times before getting the help you need.