Marriott Vacation Club Customer Service

Phone Number & Contact Information

Toll-free·Calls Customer Service·Most popular Marriott Vacation Club number
Q:How do I get a live human at Marriott Vacation Club?
A:Press 1 then press 2 and enter phone number
Q:Does Marriott Vacation Club offer 24 hour customer service?
A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Sunday, and the most busy day is Monday. Details
Q:How long will I have to wait on hold?
A:The average hold time is 4 minutes. The longest hold times are on Monday, and the shortest are on Friday.

More Marriott Vacation Club Customer Phone Numbers

800-721-7033 - Member Services
Toll-free · Press 1 then press 2 and enter phone number ·
888-236-2427 - Reservations
Toll-free · Press 1 then press 2 and enter phone number ·

How do I get through the phone menu to a real live person?

GetHuman researchers routinely call this Marriott Vacation Club phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 1 then press 2 and enter phone number
Below are some clips we've found from Marriott Vacation Club's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for calling Marriott Vacations worldwide corporate office. If you are an owner calling to make, modify, or cancel reservations, or to make a payment, please press one now to speak with an owner services representative. You may contact owner services directly Thank you for calling the Marriott Vacation Clubs. A family of vacation brands that includes Marriott, Sheraton, and Westin Vacation Clubs. Are you waiting on hold to cancel a reservation because your plans have changed? Owners can now cancel club points reservations on your owner website. Log in to Marriott Vacation Club dot com to search for availability, confirm a reservation, and now cancel an existing club points reservation when your plans change. This call may be monitored and recorded for quality assurance and training purposes."
Excerpt from a call with Marriott Vacation Club
Wednesday, February 14, 2024 5:08 PM

What are the hours and when should I call?

Marriott Vacation Club operates the call center for this 800-860-9384 phone number 24 hours, 7 days. The short answer is that you should call on a Friday. This observation and the following section are based on analysis of a sample set of 113 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Marriott Vacation Club phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Marriott Vacation Club staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Marriott Vacation Club is Sunday. The most busy day to call is Monday, which averages 1000% more phone calls by comparison. Again, this is based on a sample of 113 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Friday. The longest wait in the queue on average occurs on Monday.
The best time to call
In summation, the best day to call Marriott Vacation Club is Friday. It isn't the least busy day, but the fact that hold times are shortest combined with it being on the busy side tells us that Marriott Vacation Club staffs up on Friday to handle the higher call volume, and that makes it the best time to call.

Why call this Marriott Vacation Club number?

Below is a sample of recent calls to Marriott Vacation Club, and their purpose. Are any of these similar to the reason you are trying to call?
Reservation inquiry: "I never got any of the reservation information and wanted to see if I can reschedule."
- From a call lasting 2m 41s , Mar 8, 2024 6:06 PM
Inquiring about vacation package: "I purchased one of those packages when I was at one of the presentations, and I wanted to talk to those people I don't know what you call them."
- From a call lasting 2m 14s , Feb 27, 2024 7:44 PM
Seeking customer service: "I've called the number, but still getting a runaround."
- From a call lasting 2m 56s , Feb 14, 2024 5:11 PM
Speaking with representative: "I need to speak with a representative."
- From a call lasting 2m 4s , Feb 14, 2024 5:08 PM
Inquiring about timeshare: "I'm calling to inquire about the timeshare."
- From a call lasting 3m 41s , Feb 6, 2024 7:44 PM
Inquiring about vacation club locations: "I just wanted to get some information on possible vacation club locations."
- From a call lasting 1m 23s , Jan 5, 2024 7:26 PM

Conclusion and closing notes

This is Marriott Vacation Club's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Marriott Vacation Club agent. This phone number is Marriott Vacation Club's best phone number because 1,992 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-860-9384 include Make a booking, Change booking, Cancel booking, Overcharge/Strange charge, Loyalty program and other customer service issues. Rather than trying to call Marriott Vacation Club first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone. In total, Marriott Vacation Club has 3 phone numbers. It's not always clear what is the best way to talk to Marriott Vacation Club representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Marriott Vacation Club. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Marriott Vacation Club. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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