How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Marriott Vacation Club below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Marriott Vacation Club phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 1 then press 2 and enter phone number
Below are some clips we've found from Marriott Vacation Club's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for calling Marriott Vacations worldwide corporate office.
If you are an owner calling to make, modify, or cancel reservations, or to make a payment, please press one now to speak with an owner services representative.
You may contact owner services directly Thank you for calling the Marriott Vacation Clubs.
A family of vacation brands that includes Marriott, Sheraton, and Westin Vacation Clubs.
Are you waiting on hold to cancel a reservation because your plans have changed?
Owners can now cancel club points reservations on your owner website.
Log in to Marriott Vacation Club dot com to search for availability, confirm a reservation, and now cancel an existing club points reservation when your plans change.
This call may be monitored and recorded for quality assurance and training purposes."
Excerpt from a call with Marriott Vacation Club
Wednesday, February 14, 2024 5:08 PM
What are the hours and when should I call?
Marriott Vacation Club operates the call center for this 800-860-9384 phone number 24 hours, 7 days.The short answer is that you should call on a Tuesday.This observation and the following section are based on analysis of a sample set of 198 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the Marriott Vacation Club call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Marriott Vacation Club phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Marriott Vacation Club staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Marriott Vacation Club is Saturday.The most busy day to call is Wednesday, which averages 147% more phone calls by comparison.Again, this is based on a sample of 198 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Mon
Tue
Wed
Busiest
Thu
Fri
Sat
Quietest
The shortest wait on hold
We measured the shortest hold times to be on Thursday.The longest wait in the queue on average occurs on Tuesday.
Marriott Vacation Club is a premier vacation ownership program that offers individuals and families the opportunity to enjoy luxurious and flexible vacations worldwide. As the leader in vacation ownership, Marriott Vacation Club provides members with access to a vast network of resorts in some of the most sought-after destinations. The program allows members to own their vacations by purchasing a deeded real estate interest in a specific resort or by obtaining points to use across the entire Marriott Vacation Club portfolio. This flexibility allows members to customize their vacations to suit their individual preferences. With high-quality accommodations, exceptional amenities, and unparalleled service, Marriott Vacation Club provides an elevated vacation experience that offers memorable moments and creates lasting memories for its members.
Pets are welcome at select Marriott Vacation Club properties. The policy allows for a maximum of two pets per villa, with a weight limit of 25 pounds per pet. A non-refundable pet fee is applicable upon check-in, to cover the necessary additional cleaning procedures. Service animals, however, are exempt from this policy and are welcomed to accompany their owners at no extra charge. It is recommended to contact specific Marriott Vacation Club properties before booking to confirm their individual pet policy and availability. Please note that all pets must be well-behaved and kept on a leash or in a carrier when in outdoor common areas.
As a member of Marriott Vacation Club, you can enjoy a range of exclusive benefits that enhance your vacation experience. Firstly, you gain access to a vast network of luxurious resorts in sought-after destinations worldwide, allowing you to explore different beautiful locations. Secondly, the Club offers flexible booking options such as short stays and longer vacations, ensuring you can plan your trips according to your preferences. Additionally, members can save on accommodations through rental options and exchange opportunities with Marriott Bonvoy. The Club's dedicated customer support team is always ready to assist you throughout your journey, providing personalized service and recommendations. Not to mention, being a member grants you various discounts on travel services, dining, and entertainment. Ultimately, being part of Marriott Vacation Club means having greater vacation flexibility, memorable experiences, and exceptional value.
Click the link above to get answers to just about any Marriott Vacation Club customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Marriott Vacation Club, and their purpose. Are any of these similar to the reason you are trying to call?
Payment and billing issues: "I just bought into this, so I specifically requested January for all."
- From a call lasting 10m 21s , Dec 11, 2024 4:45 PM
Reservation inquiry: "I never got any of the reservation information and wanted to see if I can reschedule."
- From a call lasting 2m 41s , Mar 8, 2024 6:06 PM
Inquiring about vacation package: "I purchased one of those packages when I was at one of the presentations, and I wanted to talk to those people I don't know what you call them."
- From a call lasting 2m 14s , Feb 27, 2024 7:44 PM
Seeking customer service: "I've called the number, but still getting a runaround."
- From a call lasting 2m 56s , Feb 14, 2024 5:11 PM
Speaking with representative: "I need to speak with a representative."
- From a call lasting 2m 4s , Feb 14, 2024 5:08 PM
Inquiring about timeshare: "I'm calling to inquire about the timeshare."
- From a call lasting 3m 41s , Feb 6, 2024 7:44 PM
Inquiring about vacation club locations: "I just wanted to get some information on possible vacation club locations."
- From a call lasting 1m 23s , Jan 5, 2024 7:26 PM
Information about why customers call Marriott Vacation Club is extracted from issues that customers have reported to GetHuman.
This is Marriott Vacation Club's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Marriott Vacation Club agent. This phone number is Marriott Vacation Club's best phone number because 1,992 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-860-9384 include Make a booking, Change booking, Cancel booking, Overcharge/Strange charge, Loyalty program and other customer service issues. Rather than trying to call Marriott Vacation Club first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone. In total, Marriott Vacation Club has 3 phone numbers. It's not always clear what is the best way to talk to Marriott Vacation Club representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Marriott Vacation Club. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Marriott Vacation Club. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.