Marks & Spencer Customer Service

Phone Number & Contact Info

Marks & Spencer's Best Phone Number

+44 845 609 0200
Calls Customer Service·Most popular Marks & Spencer number

How do I talk to a live human at Marks & Spencer?

A:Calling this Marks & Spencer number should go right to a real human being

Does Marks & Spencer offer 24 hour customer service?

A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Thursday, and the most busy day is Tuesday.

How long will I wait on hold?

A:We don't expect that you will have to wait to talk to a person. This is a direct line. How is this calculated?

Marks & Spencer Customer Phone Numbers

Customer Service

0845 302 1234
24 hours, 7 days · Calling this Marks & Spencer number should go right to a real human being ·

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Marks & Spencer phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Calling this Marks & Spencer number should go right to a real human being
In fact, much of this information on this page is superfluous because this Marks & Spencer phone number is a direct line to a human being. The line is well-staffed and you should anticipate a very short wait on hold or none whatsoever, as long as you are calling during business hours.
We don't know of any phone menus you would encounter when calling either.

What are the hours and when should I call?

Marks & Spencer operates the call center for this +44 845 609 0200 phone number 24 hours, 7 days. The short answer is that you should call on a Thursday. This observation and the following section are based on analysis of a sample set of 202 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Marks & Spencer phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Marks & Spencer staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Marks & Spencer is Thursday. The most busy day to call is Tuesday. Again, this is based on a sample of 202 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Thursday. The longest wait in the queue on average occurs on Wednesday.

The best time to call Marks & Spencer

In summation, the best day to call Marks & Spencer is Thursday. In this case, it's a no-brainer. Thursday is not only the least busy day for calling this Marks & Spencer number, but it is also the day with the shortest hold times.
Once again, please put this information in perspective because this phone number has no phone menu or long waits. It generally gets picked up right away if calling during their opening hours. If there is any way, it will typically be very short.

Why Customers Call Marks & Spencer

If you have time to do a bit of reading before you call Marks & Spencer, we recommend you read over some of our problem-specific articles.

What is Marks & Spencer's return policy?

Marks & Spencer's return policy allows customers to return most items within 35 days of purchase or receipt for a full refund or exchange. The returned items should be in their original condition, with tags and labels attached. For hygiene reasons, certain products like underwear and swimwear can only be returned if the hygiene seal is intact. However, faulty or damaged items can be returned regardless. Proof of purchase is required to process the return. Online purchases can be returned by mail or to any Marks & Spencer store, while store purchases can only be returned to a store. Gift cards, personalized or perishable items, and downloadable products are non-returnable. Marks & Spencer also provides options for home collection of larger items for a nominal charge.

Do Marks & Spencer offer international shipping?

Yes, Marks & Spencer does offer international shipping. Customers from around the world can enjoy shopping their range of products through their online store and have their orders delivered to their desired international destinations. However, it's important to note that shipping availability and fees may vary depending on the specific country. Marks & Spencer strives to provide a seamless and convenient shopping experience to their global customer base, ensuring that they can access their diverse collection of clothing, homeware, beauty, and food products regardless of their location. For more detailed information about international shipping, customers can visit the dedicated section on the Marks & Spencer website or contact their customer service for assistance.

What payment methods does Marks & Spencer accept?

Marks & Spencer accepts various payment methods to provide convenient options for customers. You can pay for your purchases using major credit and debit cards, including Visa, Mastercard, American Express, and Maestro. Additionally, M&S also accepts Apple Pay, Google Pay, and Samsung Pay, allowing you to use your mobile device for secure and convenient transactions. If you prefer placing an order online, you can also use PayPal as a payment option. Marks & Spencer aims to offer flexibility while ensuring the security of your payment details, allowing you to choose the method that best suits your preferences.

Top Marks & Spencer customer service problems

Click the link above to get answers to just about any Marks & Spencer customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.

More Marks & Spencer Customer Service Contacts

There are of course other ways to contact Marks & Spencer customer service besides the phone. Below we list the best ones, by medium.

Marks & Spencer Customer Service on Facebook / Messenger

Some customer service teams, like that of Marks & Spencer, accept inquiries through Facebook Messenger. This is a good option if you have a Facebook account, and you may even be able to converse live with an agent this way.

Marks & Spencer Customer Help Desk / Web Support - Customer Service
Online customer service support
As a last, sometimes only, resort- Marks & Spencer customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is Marks & Spencer's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Marks & Spencer agent. This phone number is Marks & Spencer's best phone number because 1,212 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to +44 845 609 0200 include Returns, Cancel order, Change order, Track order, Complaint and other customer service issues. Rather than trying to call Marks & Spencer first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or facebook or web. In total, Marks & Spencer has 2 phone numbers. It's not always clear what is the best way to talk to Marks & Spencer representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Marks & Spencer. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Marks & Spencer. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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