Lumens.com Customer Service

Phone Number & Contact Info

Lumens.com's Best Phone Number

Toll-free·Calls Customer Service·Most popular Lumens.com number

How do I talk to a live human at Lumens.com?

A:Calling this Lumens.com number should go right to a real human being

Does Lumens.com offer 24 hour customer service?

A:Not at this number; hours here are Mon-Fri 6am-6pm, Sat 7am-4pm PST. The least busy day is Monday, and the most busy day is Friday.

How long will I wait on hold?

A:We don't expect that you will have to wait to talk to a person. This is a direct line. How is this calculated?

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Lumens.com phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Calling this Lumens.com number should go right to a real human being
Below are some clips we've found from Lumens.com's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

Heard when the phone system first answers

"Thank you for calling Lumens. Did you know that you can view our policies, check your order status, or start a return by visiting lumens dot com and click account or track my order top of the page? We are closed at this time. If you know your product specialist extension and would like to leave them a voice mail, please press nine. Thank you."
Excerpt from a call with Lumens.com
Thursday, February 1, 2024 10:18 AM

The first phone menu

"Thank you for calling Lumens.
If you have questions about an existing order, press one.
If you would like to place a new order, press two.
If you're a member of our trade program, press three.
If you know your product specialist extension, press nine."
Excerpt from a call with Lumens.com
Tuesday, May 28, 2024 2:38 PM
In fact, much of this information on this page is superfluous because this Lumens.com phone number is a direct line to a human being. The line is well-staffed and you should anticipate a very short wait on hold or none whatsoever, as long as you are calling during business hours.
We don't know of any phone menus you would encounter when calling either.

What are the hours and when should I call?

Lumens.com operates the call center for this 877-445-4486 phone number Mon-Fri 6am-6pm, Sat 7am-4pm PT. The short answer is that you should call on a Monday. This observation and the following section are based on analysis of a sample set of 18 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Lumens.com phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Lumens.com staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Lumens.com is Monday. The most busy day to call is Friday. Again, this is based on a sample of 18 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Monday. The longest wait in the queue on average occurs on Tuesday.

The best time to call Lumens.com

In summation, the best day to call Lumens.com is Monday. In this case, it's a no-brainer. Monday is not only the least busy day for calling this Lumens.com number, but it is also the day with the shortest hold times.
Once again, please put this information in perspective because this phone number has no phone menu or long waits. It generally gets picked up right away if calling during their opening hours. If there is any way, it will typically be very short.

More Lumens.com Customer Service Contacts

There are of course other ways to contact Lumens.com customer service besides the phone. Below we list the best ones, by medium.

Lumens.com Customer Service Live Chat

If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, Lumens.com provides this option.

Conclusion and closing notes

This is Lumens.com's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Lumens.com agent. This phone number is Lumens.com's best phone number because 108 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 877-445-4486 include Returns, Cancel order, Change order, Track order, Complaint and other customer service issues. Rather than trying to call Lumens.com first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or chat. In total, Lumens.com has 1 phone number. It's not always clear what is the best way to talk to Lumens.com representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Lumens.com. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Lumens.com. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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