Linkedin is a social networking site for professionals and job seekers. With over 630 million users worldwide, it isn't surprising that Linkedin gets a lot of requests for customer service each and every day.
It should be noted that Linkedin does not offer phone-based customer support. Customer service requests go through its online help center or through its Twitter account.
Why Do People Contact Linkedin Customer Support?
People contact Linkedin customer support for a range of reasons, including:
Best Practices for Calling Linkedin Customer Service
While there are phone numbers for Linkedin available, they do not connect you to customer support. Instead, you'll be directed to Linkedin's online help center.
The help center is robust and you will usually be able to find an answer to your question as well as step-by-step instructions for resolving it. If you can't find a resolution, you'll have to visit Linkedin's help forum. You can connect with other users as well as Linkedin customer service moderators by posting a query. If your case requires personalized customer service from a Linkedin representative, you'll be informed on the forum.
Before visiting the help forum, make sure you have access to what you need to complete your request. This may include documentation in the form of billing statements or invoices, copies of communication with Linkedin representatives, or screenshots that demonstrate issues that you are having with the platform.
How do Consumers Feel About Contacting Linkedin Customer Service?
Many Linkedin users are frustrated by Linkedin's failure to provide personalized customer support in the form of live chat, phone support or even direct email support. Still, they recognize that the help center is one of the best of its kind. Furthermore, the help forum is extremely responsive.
Another advantage to forum-based customer service is that you will have a record of your conversation. Unlike a phone-based service, in which representatives are not accountable for promises made or directions given, you will have a full transcript of your communications with Linkedin customer service. This can be very useful if you have to escalate your case or apply to your credit card company for a chargeback.
What Kind of Issues can Linkedin Customer Service Representative Resolve?
Linkedin customer service representatives can resolve most issues that Linkedin users have, largely because Linkedin is an entirely online service. They can assist with technical support issues, research billing questions, answer questions about best practices and address issues of hacking, fraud, scams and impersonations.
What Can't Be Resolved by Linkedin Customer Service?
As a social and professional networking site, Linkedin customer service is unable to address interpersonal conflicts on the site. If you have a problem with another user or business and there is no actual violation of Linkedin's terms of service or guidelines, the best that a customer service representative can do is advise you to block that profile.
What Should You Do If You Have an Unsuccessful Contact with Linkedin?
If you find that Linkedin's help forum isn't working for you, don't give up. You may still have options.
First, review your exchanges with Linkedin's forum moderators. Try to identify areas in which communications may have been muddled or there was a misunderstanding. You can use this information as you escalate your case.
Next, try writing back. Highlight areas of misunderstanding and ask for clarification.
Another option is to get in touch with Linkedin via Twitter. Customer service specialists are available on Twitter to provide support. You can direct message Linkedin and ask for assistance. In some cases, this may be more effective than trying to get a resolution through the forum.