How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this LimeBike phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 1 for English, then hold for an agent.
Here is how our research team describes the way the LimeBike phone system greets you: Thank you for calling Lime, the global leader in micro-mobility. If this is an emergency, please first ensure that you are safe and then call your local emergency authority. Your call may be recorded for training and quality purposes. For English, please press 1. For Spanish, please press 2. Hold for an agent.
Below are some clips we've found from LimeBike's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for calling Lyme.
The global leader in micro mobility. If this is an emergency, please first ensure that you are safe and then call your local emergency authority.
Your call may be recorded for training and quality purposes.
For a faster resolution, we suggest you visit help dot l I dot m e or email us at support at l I dot m e.
For English, please press one.
For Spanish unfortunately, all of our agents are busy at this time.
Press one to leave a voice mail."
Excerpt from a call with LimeBike
Friday, January 5, 2024 8:28 PM
The first phone menu
"Thank you for calling Lyme.
The global leader in micro mobility. If this is an emergency, please first ensure that you are safe and then call your local emergency authority.
Your call may be recorded for training and quality purposes.
For a faster resolution, we suggest you visit help dot l I dot m e or email us at support at l I dot m e.
Thank you for calling Lime, the global leader in micro mobility.
If this is an emergency, please first ensure that you are safe, and then call your local emergency authority.
Your call may be recorded for training and quality purposes. For a faster resolution, we suggest you visit help dot l I dot m e.
Or email us at support at l I dot m e.
Thank you for calling Lime, the global leader in micro mobility.
If this is an emergency, please first ensure that you are safe and then call your local emergency authority.
Your call may be recorded for training and quality purposes. For a faster resolution, we suggest you visit help dot l I dot m e.
Or email us at support at l I dot m e.
For English, please press one.
For Spanish, please press two.
For other languages, please press three."
Excerpt from a call with LimeBike
Saturday, April 20, 2024 10:55 PM
What are the hours and when should I call?
LimeBike operates the call center for this 888-546-3345 phone number Mon-Fri 9am-11pm PT.The short answer is that you should call on a Monday.This observation and the following section are based on analysis of a sample set of 96 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this LimeBike phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like LimeBike staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call LimeBike is Monday.The most busy day to call is Friday, which averages 142% more phone calls by comparison.Again, this is based on a sample of 96 calls made with our AI-powered, web-based phone in the last 90 days.
Mon
Quietest
Tue
Wed
Thu
Fri
Busiest
The shortest wait on hold
We measured the shortest hold times to be on Tuesday.The longest wait in the queue on average occurs on Friday.
The best time to call
In summation, the best day to call LimeBike is Monday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that LimeBike staffs the call center well on Monday.
Why call this LimeBike number?
Below is a sample of recent calls to LimeBike, and their purpose. Are any of these similar to the reason you are trying to call?
Payment issues: "The app is not taking my payment."
- From a call lasting 4m 41s , Apr 21, 2024 4:21 PM
Parking and ride ending questions: "Could you tell me if you have to park in a designated area to end your ride?"
- From a call lasting 2m 28s , Apr 5, 2024 5:59 PM
Scooter won't unlock: "My app won't let me unlock my scooter and I've been standing here for ten minutes now trying to close it."
- From a call lasting 9m 43s , Apr 3, 2024 7:39 PM
Issue with ride refunds: "I'm on the Align Access Program, and there's still a dollar ninety five that hasn't been refunded, so it's not allowing me to scan in for my thirty minute ride."
- From a call lasting 6m 13s , Mar 11, 2024 5:31 PM
Issue with app payment: "I put money on the LineScooter app, and it's not letting me ride to get somewhere important."
- From a call lasting 4m 6s , Mar 7, 2024 7:15 AM
Account shut down for non-payment: "My mobility access account has been shut down, and I'm pretty sure it's due to a payment."
- From a call lasting 2m 54s , Feb 28, 2024 8:16 PM
Payment issue, account access: "I need to update my payment information to regain access to my Lime micro mobility account."
- From a call lasting 1m 51s , Feb 28, 2024 8:11 PM
Complaint about parked LimeBikes: "There are LimeBikes blocking bike racks and sidewalks in London, causing a major nuisance."
- From a call lasting 6m 6s , Feb 25, 2024 2:17 PM
Referral code not working: "I clicked on the referral link and entered my phone number, but it's saying the promo code is invalid."
- From a call lasting 10m 48s , Feb 12, 2024 2:28 PM
Improperly parked scooter: "The scooter is not properly parked and has no battery, can you come collect it?"
- From a call lasting 6m 32s , Jan 5, 2024 8:28 PM
Conclusion and closing notes
This is LimeBike's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a LimeBike agent. This phone number is LimeBike's best phone number because NaN customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 888-546-3345 include and other customer service issues. Rather than trying to call LimeBike first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone. In total, LimeBike has 1 phone number. It's not always clear what is the best way to talk to LimeBike representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for LimeBike. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like LimeBike. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.