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LimeBike Customer FAQ

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What is LimeBike's Phone Number?

The question we are asked most often is about how to talk to LimeBike customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Recent LimeBike Customer Questions

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Using Lime Vehicles

Can I track my Lime rides through an app?

Yes, the Lime app allows users to monitor their rides by providing trip details, including locations, distance, and duration....
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How do I use Lime scooters and bikes?

Using Lime scooters and bikes is simple. Download the Lime app, register, and locate nearby vehicles. Unlock them by tapping in...
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Do I need a license to ride a Lime scooter?

LimeBike does not enforce a mandatory license to ride their scooters, but local laws may have age or permit requirements. It is...
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Maintenance and Issues

How does Lime address vandalism and damage?

Lime employs various strategies to combat vandalism and vehicle damage, including advanced technology for real-time monitoring...
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What should I do if I have a problem with my Lime ride?

If a rider experiences problems with their Lime vehicle, they should document the issue and use the Lime mobile application to...
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How are Lime scooters and bikes maintained?

Lime maintains its scooters and bikes through regular inspections performed by trained technicians, addressing both routine...
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Pricing and Membership

Is there a membership plan for frequent users?

LimeBike provides various membership options for regular users, which may include subscription plans offering reduced ride...
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What are the pricing options for Lime rides?

Lime offers various pricing options, including pay-per-ride fees with a base fare and per-minute charges, as well as...
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Policies and Regulations

What happens if I park my Lime vehicle illegally?

Parking a Lime vehicle improperly can result in penalties from Lime, including fees charged to the user's account, and...
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How does Lime contribute to reducing city congestion?

Lime helps reduce city congestion by providing electric scooters and bikes as alternative transportation. These smaller...
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How does Lime handle lost or stolen vehicles?

Lime takes lost or stolen vehicle reports seriously and encourages users to report incidents via the app. They utilize GPS...
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Safety and Guidelines

What safety measures should I follow while using Lime?

Safety should be a top priority when using Lime vehicles. Riders should wear helmets, stay alert for others, follow traffic...
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What are Lime’s guidelines for responsible riding?

Lime encourages riders to prioritize safety by wearing helmets, obeying traffic laws, and being aware of their surroundings....
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General Information

What is Lime and what services does it provide?

Lime is a company that provides eco-friendly transportation solutions through rental electric scooters and bicycles. Their...
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Can I use Lime bikes in different cities?

Lime bikes can be utilized in various cities where Lime operates, but availability depends on local regulations and fleet...
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Are there any age restrictions for Lime users?

Lime enforces age limits for its scooters and e-bikes, requiring users to be at least eighteen years old and have valid...
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LimeBike issues reported to GetHuman
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