LimeBike Customer Service Issues

Hello! I recently tried a Lime scooter for the first time and was surprised by the high charge on my trip, which was only a few miles. Despite trying to end my ride, I was charged $50. I spoke with an agent who was not very helpful, and this experience has made me hesitant to use Lime again. I saw that a whole day rental is only $20, so the charge doesn't seem right to me. I'd appreciate any assistance in understanding how the app works and resolving this unintentional overcharge. My account is [redacted] Thank you.

I am writing to express my frustration as I walked across the city to locate a Lime scooter, only to find out that my Lime pass was deactivated, causing significant inconvenience. I kindly request immediate assistance in reactivating my pass, as I am currently unable to access the scooter and have to resort to walking on foot instead of enjoying a smooth ride through the city. I am hopeful that my concerns will be addressed promptly. Thank you for your attention to this matter. Best regards, Tyler

I used my PayPal account to pay for my husband's Lime rides. We were overcharged. Two rides were bundled, totaling $15.46 - $11.17 and $4.29. However, I was billed $15.46 and an additional $11.17. Lime customer service insists I only paid $15.46 for the bundle, denying the extra charge. I provided my account statement with two Lime charges ($15.46 and $11.17), but they continue to deny the error. I am owed $11.17 and have evidence of the overcharges. As a loyal Lime customer, I am disappointed in this service. I have spent a lot with Lime but may have to go elsewhere if this remains unresolved. Lime must correct their mistake. I can escalate this matter legally if needed. Charging each ride separately would prevent these mix-ups between batch and individual charges. Please refund me $11.17 promptly to resolve this issue. Thank you. - Natalee Juarez

This company has been the most challenging one I've encountered in the last three decades. As an international tourist, I am disheartened by the lack of support and structure from this business for the following reasons: 1. The absence of a 24/7 emergency customer hotline on the app or the scooters. 2. Inadequate parking spaces at popular tourist spots. 3. No designated parking area for scooters on Margaret Island, a highly recommended attraction. 4. While on the island, my scooter was inexplicably disconnected, and despite multiple requests for assistance, I received no help. Instead, I was asked to pay an extra [redacted] HF for parking in an unauthorized zone, with no further support or communication. 5. I would like to have a discussion with the CEO regarding the operational plan, as it is not consumer-friendly or tourist-oriented. I intend to file a complaint with the tourist department due to this upsetting experience. Best regards, G. K.

I have been noticing extra charges on my ride receipts since August [redacted]. I am trying to request a refund for these overcharges. I recently discovered that this has been happening for the past four months, and the total amount is quite substantial. After reaching out to them once and providing evidence of the overcharges, I received an email stating that all charges were accurate. However, I have documented proof clearly indicating the overbilling.

I am encountering a frustrating issue with your automated system. My problem seems to involve adding funds to my account, but even after making $10 and $6 purchases for the ride app and premier plan respectively, the system still prompts me to charge my card for each scooter ride. Despite having a $30 balance, I am unable to use those funds directly. I am unable to speak with a live agent to address this complex problem. I hope to resolve this matter promptly to continue using your services.

I had trouble accessing my account this morning, resulting in a day of lost work. The representative I spoke to was unhelpful and refused to escalate my concerns or let me speak to a supervisor. I am being accused of "suspicious activity," which I find absurd. Additionally, my Birrd scooter account was canceled because it was allegedly being used by someone else. I am worried about a potential hack. The timing of these events seems too coincidental. It would be appreciated if customers were notified before their transportation services were revoked. I am seeking reimbursement for the losses incurred, as missing work without notice was challenging. My name is Jon Arevalo, and I can be reached at [redacted] or via email at [redacted] Please reach out to me promptly.

I am continuously being charged on my credit card for a subscription I never signed up for. Despite following the cancellation instructions provided, I am unable to cancel as I do not have an account with them. Instead, the only option presented is to start a free trial. I have already arranged to cancel the card they are attempting to charge but have not yet received or activated the replacement card. Surprisingly, I received notification that they tried to charge the new card today. Frustratingly, my attempts to reach a live representative at Lime have been unsuccessful, and the back-and-forth emails seem futile as they keep restating the same scripted response without addressing the actual issue. This situation has left me unsure of how to proceed.

I've been attempting to use Lime bikes since the start of July, but your scan system is unable to verify my ID. Even after submitting my ID to your support team, the issue persists. They assured me everything is fixed, but I am still facing the same problem. I have resorted to deleting and reinstalling the app, yet the issue persists. Just now, I tried using a bike in the city center, only to face the same issue. I need urgent assistance with this matter as it's becoming costly using taxis and public transportation due to this ongoing problem. I look forward to receiving positive news from you soon. Regards, Saloum

My scooter is having issues as it's only moving at a constant speed of 2 km per hour, making it impossible to end the ride. The closest parking spot is a 45-minute walk away, and I have a flight in 1 hour and 30 minutes. Despite there being 2.5 km of charge left, the scooter is malfunctioning while my friends' scooters are operating normally in the same area. This isn't a red zone; the scooter seems to be broken. Unfortunately, I've used a 60-minute ride pass which is now wasted due to this inconvenience as I'm unable to end the ride or relocate the scooter to a parking spot. I kindly request a refund for this experience.

I am currently enrolled in the EBT free scooter program. Recently, I got a new phone and logged into my Lime account. After starting a ride, I discovered that I was charged the full price instead of the discounted rate. Now, I am unable to start a new ride or file a complaint about the overcharge. The app keeps attempting to charge me for rides, and my account has been put on hold for suspicious activity. It is requesting identity verification, which I already did when signing up for the free scooter program. Unfortunately, my wallet was stolen, and I no longer have my ID for verification purposes. I need assistance resolving these issues with my account.

I am currently enrolled in the EBT free scooters program. Recently, I obtained a new phone and logged into my account, only to discover that after completing a ride, I was charged the full amount. I'm unable to start a new ride or file a complaint about the overcharge. Every attempt to initiate a new ride still results in a charge, and now my account is suspended due to suspicious activity, prompting me to verify my identity again. The challenge now is that my wallet, containing my identification, was stolen, making it impossible for me to comply with the identity verification process.