LCEC Customer Service
Phone Number & Contact Info
Q:
How do I talk to a live human at LCEC?
A:Calling this LCEC number should go right to a real human being. You can also use our free service that can talk to LCEC for you and report back. Q:
Does LCEC offer 24 hour customer service?
A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Saturday, and the most busy day is Friday.
Q:
How long will I wait on hold?
A:We don't expect that you will have to wait to talk to a person. This is a direct line. You can skip the hold time for free. How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for LCEC below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this LCEC phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Calling this LCEC number should go right to a real human being
Below are some clips we've found from LCEC's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Welcome to LCEC.
Our customer care center is currently closed.
To report an outage, please remain on the line.
If you are calling about a power outage, downed wire, street light, or any other power problem, press one.
Otherwise Power problem menu.
Important message. To handle your outage report without delay, you must listen to all outage options.
To report a complete loss of power or for an outage update, press one."
Excerpt from a call with LCEC
Tuesday, March 12, 2024 2:10 AM
The first phone menu
"Welcome to LTC.
Our customer care center is currently closed.
To report an outage, please remain on the line.
If you are calling about a power outage, downed wire, street light, or any other power problem, press one.
Otherwise, residential or home customers, press two."
Excerpt from a call with LCEC
Monday, July 1, 2024 9:24 PM
In fact, much of this information on this page is superfluous because this LCEC phone number is a direct line to a human being. The line is well-staffed and you should anticipate a very short wait on hold or none whatsoever, as long as you are calling during business hours.
We don't know of any phone menus you would encounter when calling either.
What are the hours and when should I call?
LCEC operates the call center for this 800-599-2356 phone number 24 hours, 7 days. The short answer is that you should call on a Wednesday. This observation and the following section are based on analysis of a sample set of 86 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the LCEC call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this LCEC phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like LCEC staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call LCEC is Saturday. The most busy day to call is Friday, which averages 425% more phone calls by comparison. Again, this is based on a sample of 86 calls made with our AI-powered, web-based phone in the last 90 days.
- Sun
- Mon
- Tue
- Wed
- Thu
- Fri
- Busiest
- Sat
- Quietest
The shortest wait on hold
We measured the shortest hold times to be on Monday. The longest wait in the queue on average occurs on Thursday.
The best time to call LCEC
In summation, the best day to call LCEC is Wednesday.
Once again, please put this information in perspective because this phone number has no phone menu or long waits. It generally gets picked up right away if calling during their opening hours. If there is any way, it will typically be very short.
Why Customers Call LCEC
If you have time to do a bit of reading before you call LCEC, we recommend you read over some of our problem-specific articles.
What is LCEC?
LCEC stands for Lee County Electric Cooperative. Founded in 1940, LCEC is a not-for-profit electric distribution cooperative serving Southwest Florida. It provides reliable and affordable electricity to over 220,000 homes and businesses within its service territory. LCEC is owned and governed by its members, which means customers have a say in decision-making processes. The cooperative operates a vast infrastructure, including power transmission lines, substations, and electrical distribution systems, to ensure the steady flow of electricity to its members. LCEC is committed to delivering exceptional customer service, promoting conservation efforts, and supporting the local community through various initiatives. With a focus on meeting the needs of its members, LCEC strives to enhance the quality of life in the communities it serves.
What are LCEC's hours of operation?
LCEC's hours of operation are designed to cater to the needs of its customers. The company operates from Monday to Friday, opening at 8:00 AM and closing at 5:00 PM. These hours ensure accessibility during the traditional business week. However, LCEC understands that sometimes emergencies occur outside of these hours. To address this, they offer a 24/7 customer service line, ensuring assistance is available when needed. LCEC recognizes the importance of providing reliable electricity and outstanding customer service to its customers, and their hours of operation reflect this commitment to meeting the needs and expectations of their valued patrons.
What is LCEC's service area?
LCEC's service area encompasses Southwest Florida, covering parts of Lee County and parts of Charlotte, Hendry and Collier counties. This includes cities such as Cape Coral, North Fort Myers, Sanibel, and Captiva. LCEC is a not-for-profit electric distribution cooperative, proudly serving over 230,000 customers in this region. With a reliable and resilient power grid, LCEC is dedicated to providing exceptional service and ensuring the lights stay on for their customers. The service area is a diverse and growing community with a mix of residential, commercial, and industrial sectors. LCEC's commitment to serving this area extends beyond just delivering electricity, as they actively participate and contribute to the local community through support programs and initiatives.
Top LCEC customer service problems
Click the link above to get answers to just about any LCEC customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to LCEC, and their purpose. Are any of these similar to the reason you are trying to call?
Question about duplicate payment: "I made a payment earlier, then why you cannot see that?"- From a call lasting 13m 18s , Jun 25, 2024 12:43 PM
Report street light issue: "I'd like to report a light on my street light, it's not working, and we've been billed for it a couple of times already."- From a call lasting 3m 20s , Mar 12, 2024 2:14 AM
Conclusion and closing notes
This is LCEC's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a LCEC agent. This phone number is LCEC's best phone number because 384 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-599-2356 include Setup service, Book appointment, Change appointment, Meter reading, Cancel service and other customer service issues. Rather than trying to call LCEC first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone. In total, LCEC has 1 phone number. It's not always clear what is the best way to talk to LCEC representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for LCEC. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like LCEC. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.