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LCEC Customer FAQ

Top Answers & How-to Guides

What is LCEC's Phone Number?

The question we are asked most often is about how to talk to LCEC customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Do I need to set up an online account to pay my bill?

Creating an online account is not mandatory for bill payment with LCEC, as various payment options exist. Customers can pay...

Can I have multiple accounts under the same name?

Yes, LCEC generally permits multiple accounts for one name, especially for different properties. However, policies may differ,...
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Services Offered

What services does LCEC provide?

LCEC offers essential services like electric power distribution, energy efficiency programs, and renewable energy options,...
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What are LCEC's hours of operation?

LCEC generally operates from Monday to Friday between 8:00 AM and 5:00 PM for customer service. These hours can change due to...
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What is LCEC's service area?

LCEC delivers electricity to a significant part of Lee County, Florida, including cities like Cape Coral, Fort Myers, and...
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Does LCEC offer any energy-saving programs or incentives?

LCEC provides multiple energy-saving programs and incentives focused on enhancing energy efficiency and sustainability. They...
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Billing and Payments

Do I need to set up an online account to pay my bill?

Creating an online account is not mandatory for bill payment with LCEC, as various payment options exist. Customers can pay...
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What are the accepted payment methods?

LCEC provides customers with various payment options, including online bill pay, credit and debit card transactions, and...
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Can I have multiple accounts under the same name?

Yes, LCEC generally permits multiple accounts for one name, especially for different properties. However, policies may differ,...
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Is there an option for paperless billing?

LCEC provides a paperless billing option that allows customers to receive bills electronically, promoting convenience and...
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How is my electric bill calculated?

LCEC calculates your electric bill based on kilowatt-hours consumed, with a basic charge for infrastructure and service....
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Customer Support

What should I do if I experience a power outage?

In the event of a power outage, remain calm and evaluate the situation. Check if neighbors are affected, turn off home...
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How can I report an issue with my service?

To report an issue with LCEC service, customers should first visit the official website for specific instructions, including...
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How can I check my energy consumption?

Customers can monitor their energy consumption using LCEC's online account management tools, which provide detailed usage data...
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Safety and Assistance

What energy efficiency tips does LCEC recommend?

LCEC provides various tips for improving energy efficiency, such as regularly changing air filters, sealing leaks, using Energy...
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Are there any programs for low-income assistance?

LCEC provides various programs to assist low-income customers, including the Low-Income Home Energy Assistance Program and...
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What safety tips should I follow during a storm?

During a storm, prioritize safety by monitoring weather alerts, securing outdoor items, and preparing an emergency kit with...
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We look to the LCEC issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
LCEC issues reported to GetHuman
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