Kelty Customer Service

Phone Number & Contact Info

Kelty's Best Phone Number

Toll-free·Calls Customer Service·Most popular Kelty number

How do I talk to a live human at Kelty?

A:Calling this Kelty number should go right to a real human being

Does Kelty offer 24 hour customer service?

A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Monday, and the most busy day is Tuesday.

How long will I wait on hold?

A:We don't expect that you will have to wait to talk to a person. This is a direct line. How is this calculated?

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Kelty phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Calling this Kelty number should go right to a real human being
In fact, much of this information on this page is superfluous because this Kelty phone number is a direct line to a human being. The line is well-staffed and you should anticipate a very short wait on hold or none whatsoever, as long as you are calling during business hours.
We don't know of any phone menus you would encounter when calling either.

What are the hours and when should I call?

Kelty operates the call center for this 800-423-2320 phone number 24 hours, 7 days. The short answer is that you should call on a Monday. This observation and the following section are based on analysis of a sample set of 37 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Kelty phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Kelty staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Kelty is Monday. The most busy day to call is Tuesday. Again, this is based on a sample of 37 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Wednesday. The longest wait in the queue on average occurs on Tuesday.

The best time to call Kelty

In summation, the best day to call Kelty is Monday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Kelty staffs the call center well on Monday.
Once again, please put this information in perspective because this phone number has no phone menu or long waits. It generally gets picked up right away if calling during their opening hours. If there is any way, it will typically be very short.

Why Customers Call Kelty

If you have time to do a bit of reading before you call Kelty, we recommend you read over some of our problem-specific articles.

Are Kelty tents waterproof?

Yes, Kelty tents are designed to be waterproof. Kelty utilizes advanced manufacturing techniques and high-quality materials to ensure their tents offer excellent waterproof protection. Kelty tents feature a durable rainfly made of waterproof materials and a waterproof coating on the tent floor to keep water out. The seams are also treated with waterproof tape to prevent any water from seeping through. Additionally, Kelty tents undergo rigorous testing to ensure they meet industry standards for waterproofing. It is important to note that no tent is completely impervious to water, and factors like proper setup and maintenance can affect waterproof performance. However, Kelty tents are specifically engineered to withstand various weather conditions and provide reliable waterproofing for an enjoyable outdoor camping experience.

Is there a Kelty store locator?

Yes, Kelty does offer a store locator tool on their website. To find a Kelty store near you, simply visit the Kelty website and navigate to the store locator page. Using the store locator, you can enter your location or zip code to search for nearby Kelty retailers. The tool provides a list of authorized Kelty retailers in your area, including physical store locations where you can browse and purchase Kelty products. It also includes details such as store addresses, contact information, and directions. Whether you are looking for a specific Kelty product or want to explore their range of outdoor gear, the Kelty store locator makes it easy to find a nearby store for all your outdoor adventure needs.

What is the warranty on Kelty products?

Kelty provides a limited lifetime warranty on all its products. This warranty is applicable to the original purchaser for defects in materials and workmanship. If any issues arise due to manufacturing defects, Kelty will repair or replace the product, at their discretion. The warranty does not cover damages caused by normal wear and tear, misuse, or accidents. Additionally, Kelty is not responsible for any damages caused by airline handling or transportation. To initiate a warranty claim, customers can contact Kelty directly, providing proof of purchase. Kelty believes in the quality of their products and stands behind them with their comprehensive warranty program, ensuring customer satisfaction and peace of mind.

Top Kelty customer service problems

Click the link above to get answers to just about any Kelty customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.

Conclusion and closing notes

This is Kelty's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Kelty agent. This phone number is Kelty's best phone number because 222 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-423-2320 include Returns, Cancel order, Change order, Track order, Complaint and other customer service issues. Rather than trying to call Kelty first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone. In total, Kelty has 1 phone number. It's not always clear what is the best way to talk to Kelty representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Kelty. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Kelty. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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